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JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Amazing
August 18, 2025

Amazing work and clear answers I didn't receive any bad feedback

Date of experience: August 8, 2025
Illinois
1 review
0 helpful votes
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Helpful and Thorough
August 18, 2025

My experience was positive and thorough but in terms that were easy to understand

Date of experience: August 8, 2025
Florida
1 review
0 helpful votes
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Great Service
August 18, 2025

I have been able to speak to a doctor and a vetinarian through Just Answer and they were both wonderful, professional, and addressed my concerns fully. I have no complaints!

Date of experience: August 7, 2025
Illinois
1 review
0 helpful votes
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HP printer problem
August 18, 2025

I had a message "CANNOT PRINT" on the printer display. Something wrong with the ink cartridges. The technician was able to identify the problem and get my HP printer working again. Followed HP

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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Great service but...
August 18, 2025

It said it had to charge $5 to my credit card but it charged $70

Date of experience: August 6, 2025
North Carolina
1 review
0 helpful votes
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Questions
August 18, 2025

The attorney I spoke with was very helpful and not just wanted to end the conversation like last time I had a different person. They were very knowledgeable.

Date of experience: August 8, 2025
South Africa
1 review
0 helpful votes
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Great service
August 18, 2025

Good, quickly and easy to use, not waiting for hours to be helped

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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Great help
August 18, 2025

She was a great help in fixing the problem. Unfortunately the clothing was not available in a larger size so she was not able to do an exchange and took care of a complete and full refund. I wish to thank you very much. She did a great job and if I need anything else, I'll be sure to keep her in mind. Thank you so much.

Date of experience: August 7, 2025
Texas
1 review
0 helpful votes
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So easy
August 18, 2025

Tech fixed my problem quickly and didn't make me feel stupid :)

Date of experience: August 7, 2025
New York
1 review
0 helpful votes
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Had a nice conversation with Scott. He took the time to listen and offered several reasonable explanations for the problem l am having and the steps to take to hopefully resolve it.

Date of experience: August 7, 2025
Massachusetts
1 review
0 helpful votes
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5.0 mercruser
August 17, 2025

He gave helpful and constructive information solved my issue

Date of experience: August 7, 2025
Washington
1 review
0 helpful votes
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Electrical problem
August 17, 2025

Have a loss of power to several circuits, tech sent a schematic to track down the problem, Electrical is such a pain.

Date of experience: August 7, 2025
California
1 review
0 helpful votes
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Shapermint
August 17, 2025

Great, but I received a text after that I was charged $55.00, so I hope that I'm credited.

Date of experience: August 7, 2025
New Hampshire
1 review
0 helpful votes
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It went very well.
August 17, 2025

I explained my issue and he directed me appropriately. Very helpful!

Date of experience: August 7, 2025
California
1 review
0 helpful votes
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Informative
August 17, 2025

Questions were answers. Suggestions given. As helpful as can be without in office visit

Date of experience: August 7, 2025
Tennessee
1 review
0 helpful votes
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A pleasure to deal with.
August 17, 2025

Although I was not happy with the results I think he is right. Now do I buy a new stove or invest in the one I've got. It is 10 years old and by todays standard on it's way to more repairs and more money spent. I think I know what he would say. Thanks Jarid.

Date of experience: August 7, 2025
Illinois
1 review
0 helpful votes
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Real Estate issue
August 17, 2025

Just answer has very knowledgeable Lawyers that can easily answer your questions. I'm satisfied.

Date of experience: August 7, 2025
Michigan
1 review
0 helpful votes
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Eviction process
August 17, 2025

I had an unsigned lease and tenants who would not pay rent or switch the electric bill to their name. All my fears were calmed when I received legal counsel to back me up. I feel confident about this eviction because of the information I was provided.
And they were very quick!

Date of experience: August 7, 2025
New York
1 review
0 helpful votes
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The first attorney I contacted during my session was nonresponse to my second question. The AI system kicked in and offered me the option of another attorney which I selected. The second attorney was right on the ball, giving me pointed answers in a timely manner. After a series of questions and answers that followed a cohesive, logical progression, my concerns were fully addressed. Elizabeth was fabulous. I highly recommend her and will use her again.

Date of experience: August 7, 2025
Texas
1 review
0 helpful votes
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Dog concern
August 17, 2025

Very quick response. Vet explained different options. Will follow up

Date of experience: August 7, 2025