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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My experience was positive and thorough but in terms that were easy to understand
I have been able to speak to a doctor and a vetinarian through Just Answer and they were both wonderful, professional, and addressed my concerns fully. I have no complaints!
I had a message "CANNOT PRINT" on the printer display. Something wrong with the ink cartridges. The technician was able to identify the problem and get my HP printer working again. Followed HP
It said it had to charge $5 to my credit card but it charged $70
The attorney I spoke with was very helpful and not just wanted to end the conversation like last time I had a different person. They were very knowledgeable.
Good, quickly and easy to use, not waiting for hours to be helped
She was a great help in fixing the problem. Unfortunately the clothing was not available in a larger size so she was not able to do an exchange and took care of a complete and full refund. I wish to thank you very much. She did a great job and if I need anything else, I'll be sure to keep her in mind. Thank you so much.
Had a nice conversation with Scott. He took the time to listen and offered several reasonable explanations for the problem l am having and the steps to take to hopefully resolve it.
Have a loss of power to several circuits, tech sent a schematic to track down the problem, Electrical is such a pain.
Great, but I received a text after that I was charged $55.00, so I hope that I'm credited.
I explained my issue and he directed me appropriately. Very helpful!
Questions were answers. Suggestions given. As helpful as can be without in office visit
Although I was not happy with the results I think he is right. Now do I buy a new stove or invest in the one I've got. It is 10 years old and by todays standard on it's way to more repairs and more money spent. I think I know what he would say. Thanks Jarid.
Just answer has very knowledgeable Lawyers that can easily answer your questions. I'm satisfied.
I had an unsigned lease and tenants who would not pay rent or switch the electric bill to their name. All my fears were calmed when I received legal counsel to back me up. I feel confident about this eviction because of the information I was provided.
And they were very quick!
The first attorney I contacted during my session was nonresponse to my second question. The AI system kicked in and offered me the option of another attorney which I selected. The second attorney was right on the ball, giving me pointed answers in a timely manner. After a series of questions and answers that followed a cohesive, logical progression, my concerns were fully addressed. Elizabeth was fabulous. I highly recommend her and will use her again.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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