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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I gave my issues to the lawyer and he told me exactly what to do and I was in the clear and to not fear about a situation like this
All my concerns and questions were answered very quickly and thoroughly.
It was straight forward and answers that I needed. Very helpful
They did a thorough and speedy job diagnosing the problem when I need that!
Great. Answered my question and took away concerns I had. Now I feel I can take new prescription without concerns.
Or I spoke with was very professional and friendly. He asked detailed questions and he was very thorough. He gave me a concise and easy to understand instructions on the steps I can take to proceed with the next steps. Thank you!
The mechanic was very helpful and answered all my questions and gave valuable advice.
Preferably speaking with someone Very difficult to communicate in writing
Friendly friendly friendly friendly friendly friendly friendly friendly friendly friendly
We never spoke. I had my cell on "do not disturb".
I still could use a phone call.
Hirsch
DR G was excellent. She gave me several suggestions to help me get my indoor cat and home flea free. My cat already had several treatments that have not entirely worked. She was specific and so helpful and very nice!
This short conversation saves me from a lot of trouble. Greatly appreciated.
The tech gave me direct answers and step by step directions on how to find out what was wrong with my machine
It was helpful but as I am not used to doing Business on line, I prefer to talk to a PERSON to explain how to do these things, I finished up calling my local Tv expert to help tha ks anyway it is ow connected
I am very appreciative that Phillip followed up with me several times in order to help me with the issue I have. And I want to thank him for his help
Just answer is our go to source whenever we need fast and reliable expert answers in the event of an emergency situation typically when our dogs get into something they shouldn't have. We've used just answer before for a similar situation. In this instance the veterinarian was quick to respond with a thorough understanding of the situation. The vet gave us their opinion and sound advice which we truly appreciate
The questions I had around unemployment benefits were not likely a very common scenario. I received a very detailed response.
I am being blindsided by my sister. I need someone who knows the law to advise me. I got exactly that. The experience has made me more confident in the whole Just Answer system. I look forward to feeling more as though someone (JustAnswer) has my answers (and my back).
Excellent answers, incredible knowledge. I'll definitely be calling back!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hirsch,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645