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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

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Wisconsin
1 review
0 helpful votes
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Tax Information
September 7, 2025

The person I spoke with was very enjoyable and was quite helpful in giving me information of my next steps trying to solve this issue.

Date of experience: August 28, 2025
Texas
1 review
0 helpful votes
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Good information and fast call back.
September 7, 2025

Gave me a good place to start.---------------------------------------------------------------------------------

Date of experience: August 28, 2025
Oregon
1 review
0 helpful votes
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Still need help
September 7, 2025

Still need help
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Date of experience: August 28, 2025
North Carolina
1 review
0 helpful votes
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Asked for help and received.
September 7, 2025

I asked for assistance in finding a wheelchair part and it was provided.

Date of experience: August 28, 2025
Indiana
1 review
0 helpful votes
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Solid advice
September 7, 2025

Sought advice regarding a pension in my name/address. Good advice where to turn to next and how to protect myself. Will contact again if more help needed.

Date of experience: August 28, 2025
Wisconsin
1 review
0 helpful votes
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Great guidance
September 7, 2025

Technician gave the advice I needed to get the problem resolved!

Date of experience: August 28, 2025
Ohio
1 review
0 helpful votes
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Pleasant Experience
September 7, 2025

Ms. Kour understood my problem and was very polite and efficient in helping to solve it. Very professional.

Date of experience: August 28, 2025
New York
1 review
0 helpful votes
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Problem with my Starlink internet
September 7, 2025

I was Never was contacted by a tech after I paid money for the experience

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Jeffrey,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Georgia
1 review
0 helpful votes
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I had purchased an IRobot J8+ 2.5 years ago and I needed help to get it to work after not using it for a long time. Charles was very precise and advised me exactly what I need to do to wake it up. So will try his method and see if it will work.

Date of experience: August 28, 2025
South Dakota
1 review
0 helpful votes
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Helped with questions
September 7, 2025

He was very helpful and professional. Gave me ideas of what to do next.

Date of experience: August 28, 2025
Florida
1 review
0 helpful votes
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Helped me reset my home code entry!
September 7, 2025

I was headed out the door to replace my entire door lock entry system which would have cost me a couple hundred bucks. The expert saved me that money and that trip.

Date of experience: August 28, 2025
Florida
1 review
0 helpful votes
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How to fix a dumb mistake.
September 7, 2025

This was the second time I have used JustAnswer. This time I had to get help removing a stuck refrigerator water filter due to pushing it in manually vs. the filter container door finishing the job. Bottom line, your Tech, Austin, was very thorough in his instructions and patient with an 81 year old man (not that he knew this). He even called back both times I inadvertantly disconnected the call. Austin started walking through filter removal, taking one step at a time, the easiest ones first. Finally, I was able to remove the filter and he determined that the filter housing was broken inside. Austin sent me a link to order the housing, plus a link to a video to demonstrate the process of re-installing the housing. I ordered the part, which will arrive soon. After watching the video, I feel confident that I will be able to replace the housing fairly easily.

Date of experience: August 28, 2025
Ohio
1 review
0 helpful votes
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I was trying to get answers on installing a trailer brake in my Silverado and the mechanic was very helpful and informative.

Date of experience: August 28, 2025
Texas
1 review
0 helpful votes
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Good info, not what I needed
September 7, 2025

The attorney was amazing. He gave me info I already knew, but put it in a format that quoted the law. I needed that.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Aileen,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

GB
1 review
0 helpful votes
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International taxation
September 7, 2025

It was very helpful. I got useful information and background of the lawyer who provided the advice. The only limitation was when selecting the general categories provided by just answer UK there was not one which specifically dealt with International taxation (concerning UK individuals). So I had to select UK employment as a topic which was a bit of a stretch to International taxation. So I don't know if that would have excluded other possible experts from offering to help However the end results seemed to work well.

Date of experience: August 28, 2025
Ohio
1 review
0 helpful votes
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Servivors amount
September 7, 2025

It was very helpful of the documents I had to have. It isn't like people do this every day so it was good to have someone to guide me.

Date of experience: August 28, 2025
Canada
1 review
0 helpful votes
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Quick & efficient!
September 7, 2025

Guidance on locating the filter area was quick & once I was able to extract the expired filter, insertion of new one was quick as well.

Date of experience: August 28, 2025
Missouri
1 review
0 helpful votes
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I have been searching for an answer to my problem for a long time. I'm just thankful that I got some answers. I am confident that I will get good result.

Date of experience: August 28, 2025
Illinois
1 review
0 helpful votes
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Mixed good with Andy and terrible with Pearl was terrible it felt like some fraudulent number

Date of experience: August 28, 2025
Pennsylvania
1 review
0 helpful votes
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A big help
September 7, 2025

I had some previos experience but was not sure of a couple of things... Rick told me what I was missing. Thanks

Date of experience: August 28, 2025