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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,365
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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Dodge Truck
September 7, 2025

The information I received regarding the transmission is very helpful. May need further information as we are in the middle of diagnosing the problem.

Date of experience: August 28, 2025
Mississippi
1 review
0 helpful votes
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Very Professional and considerate.
September 7, 2025

So far so good. Need more time please. I consider this to be all that is needed.

Date of experience: August 28, 2025
Hawaii
1 review
0 helpful votes
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Vase Appraisal
September 7, 2025

I sent pictures of a vase owned by my parents. I got the origin and price I wanted! Off to the library for printing!

Date of experience: August 27, 2025
California
1 review
0 helpful votes
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These guys are true professionals!
September 7, 2025

This about the 5th time that I have used JustAnswer and they all have good experience with true professionals that are friendly and courteous and give it their all to make sure your issues are resolved and fixed! Give them a shot at helping you, and you will be glad you did!

Date of experience: August 27, 2025
Nevada
1 review
0 helpful votes
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Long gone
September 7, 2025

We were doing great but our internet is sketchy. I got bumped off and lost the phone service at the same time

Date of experience: August 27, 2025
Massachusetts
1 review
0 helpful votes
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Help my thermostat isn't working
September 7, 2025

Hot air blowing, unable to adjust thermostat able to describe device and issue on line was referred to Andre who was able to walk me through resolution. He was patient kind and knowledgeable

Date of experience: August 27, 2025
Texas
1 review
0 helpful votes
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That was years ago. I have a new question that I am being taken in circles now with no recognition at al from JustAnswer Robots, Clowns, Ignorant AI.

Date of experience: August 27, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello John,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Georgia
1 review
0 helpful votes
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The CMU/infotainment system went out shortly after (32,600 miles) buying a car. When this happened, I
Went to dealership for assistance; I was told that they would not repair it and I needed to take it to an Audio technician. The estimate was beyond my means at that time so my car for a very long time has had
No GPS, no tape player or radio hence "no music", no cell phone hook up. Etc., and has repeatedly distracted driving by trying to reboot by flashing the Mazda logo across the screen!

Date of experience: August 27, 2025
Nebraska
1 review
0 helpful votes
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Helpful and reassuring
September 7, 2025

The doctor asked relevant questions and gave easy to follow advice. I feel less upset than when the session started.

Date of experience: August 27, 2025
Florida
1 review
0 helpful votes
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Excellent customer service!
September 7, 2025

Excellent customer service! My issue was resolved quickly.

Date of experience: August 27, 2025
Florida
1 review
0 helpful votes
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Post concussion issues
September 6, 2025

The neurologist listened to my concerns and was so helpful.

Date of experience: August 27, 2025
Texas
2 reviews
0 helpful votes
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Very helpful indeed.
September 6, 2025

All my questions and concerns were professional answered. I highly recommend their expertise.

Date of experience: August 27, 2025
Oregon
1 review
0 helpful votes
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Great experience!
September 6, 2025

All my questions were answered by a very helpful helpful Angle Would recommend her to friends

Date of experience: August 27, 2025
Utah
1 review
0 helpful votes
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All three people I worked with were attempting to help. The third person was the most knowledgeable and made the best suggestions to resolve my printer problem. In the future if I have an issue with my equipment I will Ask for assistance from JustAnswers.

Date of experience: August 27, 2025
Guinea-Bissau
1 review
0 helpful votes
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Very satisfied
September 6, 2025

Very satisfied with the support, response right on time with a detailed explanations. Thank you for your support

Date of experience: August 27, 2025
California
1 review
0 helpful votes
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Information was very helpful!
September 6, 2025

I now have a clearer idea of my options and will make reports to federal agencies to hopefully spare other victims what I have gone through!

Date of experience: August 27, 2025
Florida
1 review
0 helpful votes
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Satisfied with the service
September 6, 2025

No issues, I've been using the service for over two months and was able to get fast efficient answers to my legal questions. Overall, I am satified with the service.

Date of experience: August 27, 2025
Washington
1 review
0 helpful votes
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Great answers
September 6, 2025

He answered all my questions I was impressed how fast he got back to me very personable and answered with direct fast answers

Date of experience: August 27, 2025
Ohio
1 review
0 helpful votes
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Expert help, patiently given.
September 6, 2025

I just moved and need helped connecting printer to new Wi-Fi.

Date of experience: August 27, 2025
New Jersey
1 review
0 helpful votes
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My best interests
September 6, 2025

As an oppressed minority shareholder, fighting back cost me more than I gained, which was nothing except headache and heartache over losing my husband's legacy. Lost my retirement and almost all of my sanity in years of litigation. Brandon, Esq. Of Just Answer allowed me to breathe, and I will comply with his sound advice. Thank you, Mr. Brandon.

Date of experience: August 27, 2025