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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was guided to an issue that may be my problem. I will pursue the advice. Thank you.
Very helpful and informative gave guidance on what to do next. Never been in this situation before and needed professional support
Great advice for a problem with rust. Tech helped me understand how machine handles bleach dispensing, so as to mitigate rust.
I had several aspects to my problem that I didn't feel my primary MD was taking into consideration. The first doctor I talked to here gave me some suggestions and listened to my whole story. But the without my asking he enlisted another doctor the he thought could help me further. And he was right. Fatigue was one of my problems. He added that fighting my increased pain could cause more fatigue. No one had ever brought that up. That's just one thing he mentioned. I als expressed my fear of trying a new med. I now believe i can do that with certain parameters. Sometime you need another md to value you so you have the mental strength to bring it to your regular md. Now I have a broader opinion to talk to my reg md's about
The conversation were clear.You asked questions and answer for the UX4 suggestion and they give you one.
They don't run around the bushes clear to the point
Chatted online and got an answer within 10 minutes. Very professional.
I have an elderly cat who is very sick with IBD. Dr. Ivana was cordial, effective and very responsive to all of my questions. She is a knowledgeable professional and I'm glad I got to talk with her. I would highly recommend this service.
Answered my questions in a clear and through manner. Very professional and courteous
I had a couple of questions regarding my divorce decree. The process was fast, the attorney was friendly and informative.
Satisfied, very happy with my experience and was very helpful
Dr. Rebecca understood my concern and quickly reassured me that the situation was not life threatening for my dog! I was in a situation where I could not make a phone call, so I really appreciated being able to text with Dr. Rebecca!
Dr. Finlay called me promptly and was so reassuring and wonderful to talk to. She explained everything to me clearly and in detail and patiently and thoroughly answered all of my questions. I so appreciated her help with my sweet Gemini!
Thank You for your help with my concern of name change affidavit. He gave me all the information needed to get the ball rolling in a timely matter.
Very knowledgeable helpful Dr was very nice concerned about my dog and me as well we had to take our dog in and had to put to sleep he was dying the Dr on here was very concerned and told me to get him in to a vet asap
I had a concern over behavior changes in a senior pet. I received reassurance and direction. Advice should condition change. Really extremely helpful.
The 5$ refundable charge was actually 33$ when placed and I wasn't quick enough to catch it, beware!
Information not worth 33$!
The person I spoke with was very helpful and guided me to understand the options that I could use.
Easy to use and work with and getting good results. Would recommend this program to other people.
Small issue but Mark helped me through it and was very kind and helpful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dorothy,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645