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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The fireplace wouldn't start. I replaced the batteries in the remote and still nothing. The technician informed me that there is a transmitter that also has batteries. I found the transmitter, changed the batteries and it's working fine now.
The vet was very helpful and calmed me down right away. He addressed my concerns and answered all my questions. I highly recommend this service.
I had purchased items from a merchant online, using the wrong credit card. The just answer person assisted me in getting my refund and instructed me on how to use the merchant's app to request the refund. She did an awesome job and I really appreciate her taking the time to help me as I knew nothing about how to use the merchant's app in getting my money refunded. THANK YOU.
I was pretty nervous about using an online site. The response was in a timely manner. And I did receive alot of information
The doctor I've been consulting with, Dr. RRK, is absolutely amazing! Not only does he have incredible knowledge but he goes way above and beyond. He'll do whatever it takes to help me and I can tell that he's genuinely concerned about me. He's already done more for me in the last month than all of these other doctors have done in the last 6 years! He's truly a blessing, for sure! Thank you, Dr. RRK!
Heat pump and air handling unit not working together for cooling.
Kelvin, the technician, after troubleshooting, determined it was the air handling unit fan motor or motor battery. Will need a live person to make the repair.
Had a great chat with a veterinarian about my chihuahua, and gave great advice
Calmness and surety from phone communication...
Dino is the real deal!
Emily was superb in every aspect with our initial ducussion and follow-up chats, resulting in my sister's cellphone being found and returned to her. Thank you Just Answer and Emily for everything.
It was a life saver to get rid of the problem I was having.
My cats ate rotten beef and were extremely sick- they had been vomiting for 24 hours and very sick. He told me what the issue was, gave us instructions on how to help them. I followed the instructions and they recovered within a day! I followed his recommendations to the letter- as a result my cats are doing well and no longer sick! I am so grateful- thank you Dr. he was kind and absolutely spot on with the diagnosis and what we needed to do-
You charged me $5 and then $65. I did not authorize $65.
Overall the transaction was done with great satisfaction but I need to make more progress with my business with my company to complete the transaction.
This man is sweet and while very knowledgeable he is present and inspires calm. I hope you were not offended by my use of the word sweet. It's just what struck me in the moment. Thank you 🙏.
I needed to know if I had a case on hand and if I could pursue my case.
I have a lot of moving parts and dealing with 2 probates at once. I gave Legal Eagle a ton of information and questions I had on how to handle it all. He, without hardly skipping a beat, gave me just as much information back and gave it to me in understandable step by step instructions. He let me know that I was heading in the right direction with what I'm doing so far and that gave me some relief. I couldn't be happier with the service I received today and I plan on adding him to my favorites in case I have more questions for him!
Technician asked simple concise questions to identify the problem and provided a good solution
The technician was able to walk me through everything I needed to fix my system
I had a specific concern thinking nicotine replacement and recently prescribed propranolol was the reason my sleep has been interrupted. I now know what to do to help this by taking my medication earlier and reducing the use of the nicotine replacement
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello James,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645