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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Thermostat error
September 15, 2025

The technician was able to walk me through everything I needed to fix my system

Date of experience: September 5, 2025
Sri Lanka
1 review
0 helpful votes
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I had a specific concern thinking nicotine replacement and recently prescribed propranolol was the reason my sleep has been interrupted. I now know what to do to help this by taking my medication earlier and reducing the use of the nicotine replacement

Date of experience: September 5, 2025
Tennessee
1 review
0 helpful votes
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Knowledgeable
September 15, 2025

Needed help getting out of a lease of a roach infested apartment. Answered everything so I understood.

Date of experience: September 5, 2025
Canada
1 review
0 helpful votes
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Saved my dog and wallet
September 15, 2025

He ate grapes and my vet told me I have to call poison control which would cost 150$ and they would tell me if I had to go to the vet or not so I found this site and got help in minutes for just 2$ and his advice saved my dog he threw up all the grapes he ate and is back to feeling great! 10/10 recommend!

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
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Great advice and prompt service
September 15, 2025

Brandon was very helpful and answered my questions promptly and thoroughly.

Date of experience: September 5, 2025
New Jersey
1 review
0 helpful votes
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The outline of procedures worked
September 15, 2025

The tech texted me steps to follow to see if I could find a solution, and he did it perfectly.

Date of experience: September 5, 2025
Colorado
1 review
0 helpful votes
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Pool Heater Cycling on and Off
September 15, 2025

Good troubleshooting advice by Brian. I need to appy it now to fix the problem.

Date of experience: September 5, 2025
Ohio
1 review
0 helpful votes
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I needed assistance with a return policy that required the original shipping bag and shipping label. The bag was filthy and was thrown away as soon as it was open and the contents inspected. The seller requires a photo of the original shipping container and the sipping label. I had no trouble explaining my situation by chat and was forwarded to an attorney. The response was very quick and the attorney, using the pseudonym Legal Eagle, was great. He outlined my options and provided the steps to take if I had to go forward. Legal Eagle is friendly, clear and to the point. I recommend JustAnswer and as for LegalEagle, he is good man and I will ask for his assistance again if I need this service.

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
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Failure of air conditioner.
September 15, 2025

Andre had me check my water pan and drain line. His steps worked perfectly. I sucked the water out of the pan with a shop vac, dried the float valve, reset the breaker and the thermostat. Everything worked perfectly.

Date of experience: August 28, 2025
AG
1 review
0 helpful votes
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The step process by the Technician was easy to follow.

Date of experience: September 5, 2025
Virginia
1 review
0 helpful votes
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Identifying extra wires in AC unit.
September 15, 2025

My AC unit had two small black wires coming in from an exterior panel that were just hanging loose in the compartment. Airheatman called me almost immediately after I submitted my question and had the wires identified in a matter of minutes.

Date of experience: September 5, 2025
Arizona
1 review
0 helpful votes
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Help when Needed
September 15, 2025

The technician who assisted me was very knowledgeable. He helped me t re-install anti-virus application that I had deleted by mistake. He gave me very specific instructions.My problem was solved

Date of experience: September 5, 2025
New York
1 review
0 helpful votes
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Great feedback
September 15, 2025

I gave numerous details about my situation and Legal Eagle helped me with enough info to move forward on my quest to resolve my legal issue.

Date of experience: September 5, 2025
Alabama
1 review
0 helpful votes
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Satisfied
September 15, 2025

Satisfied my issue will be resolved as soon as replacement parts are received and installed.

Date of experience: September 5, 2025
Nevada
1 review
0 helpful votes
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Unfreeze my credit history
September 15, 2025

I was told to establish an acoount and the I could unfreeze my credit information. I did everything that was requested an my account was unfrozen.

Date of experience: September 5, 2025
New York
1 review
0 helpful votes
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Petro was very helpful and gave me the exact information I needed to get the replacement parts for my 2017 Cub Cadet Lawn tractor XT1 Enduro series. He was tremendous!

Date of experience: September 5, 2025
Colorado
1 review
0 helpful votes
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Quick and professional
September 15, 2025

My dog ate 1000 bit c and the doctor was great to speak with.

Date of experience: September 5, 2025
Pennsylvania
1 review
0 helpful votes
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I found the answer!
September 15, 2025

He was able to identify the issue and he told me I would need a technician to install the new part.

Date of experience: September 5, 2025
Colorado
1 review
0 helpful votes
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Helpful
September 15, 2025

Was understanding and gave me step by step on what I need to do

Date of experience: September 4, 2025
New Jersey
1 review
0 helpful votes
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Relief!
September 15, 2025

I called my vet about potential chocolate ingestion for my dog and they wanted me to contact pet poison hotline that was not helpful and expensive. I googled what to do if dog eats chocolate and this site came up, much faster and more affordable. They immediately connected me to a vet who asked me a series of questions and was able to share pictures. He said all would be ok, told me what to expect and gave this fur mama peace of mind. Thank you so much!

Date of experience: September 5, 2025