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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,443
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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I posed both broad and specific questions regarding my legal issue and to recognize the wider ramifications, and to provide advice on how I could best proceed, and to avoid certain pitfalls.

Date of experience: September 8, 2025

Government corruption and bullying
June 9, 2025
Previous review

I received very detailed advice on what action to take plus multiple referrals to law firms with the expertise I need in my area.

Date of experience: May 30, 2025
Florida
1 review
0 helpful votes
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It took me a while to make contact. Didn't get a call but then got a text which answered everything o needed

Date of experience: September 9, 2025
Colorado
1 review
0 helpful votes
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So far, So good...
September 19, 2025

Its been a experience, now, when l get 55.00 bucks, it will be a good one...

Date of experience: September 9, 2025
Florida
1 review
0 helpful votes
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Very disappointed
September 19, 2025

I have been trying to get help with my Mac computer issues for several hours now. Your website states that I can get help 24 hours a day. I was supposed to get a phone call... I received a few texts which I didn't know I'd received. Latest text said I will receive a call shortly. Never happened. This is what I got as a text: "Unfortunately, we don't have any Experts who are available to chat via phone at this moment. Your satisfaction is important to us, and we're here to help you. For the best experience, we've connected you with an Expert who is ready to answer your question through online chat. Hello! The Mac Support Specialist, XXXXXXX (my Xs), is working on your question and will call you shortly. Please keep your phone nearby."

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Judi,

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Utah
1 review
0 helpful votes
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I was worried about an Rx my dog got sent home with from the Humane Society. We ran out, I wanted to make sure it was prescribed for other things and not dog anxiety, because my dog seems like a happy go lucky fox hound! My dog is going to my vet on 9/23 so we will also follow up.

Date of experience: September 9, 2025
Wisconsin
1 review
0 helpful votes
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Phone payment for someone else
September 19, 2025

I was paying a bill for someone else and it went to my bill. So it was reversed back to my account. Then he help me get it done.

Date of experience: September 9, 2025
Georgia
1 review
0 helpful votes
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Great help
September 19, 2025

This expert assisted me in restoring my 1981 Gravely tractor.

Date of experience: September 9, 2025
Georgia
1 review
0 helpful votes
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Very good for my first time experience.
September 19, 2025

The answer was very complicated - I would still prefer to have my return reviewed by a professional.

Date of experience: September 9, 2025
Indiana
1 review
0 helpful votes
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Disaster
September 19, 2025

IT SUCKS ROUND AROUND ROUND AROUND ETC. NO ANSERS, JUST TRY SOMETHING ELSE, CANNOT SPEAK TO A HUMAN AGENT. I DO NOT PLAN ON ORDERING ANYTHING ELSE FROM EMU EVER.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello James,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Tennessee
1 review
0 helpful votes
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Wouldn't use your service again you wasted 2 hours of my time with zero results. You live and you learn! DON'T USE Just Answer

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 9, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello John,

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Florida
1 review
0 helpful votes
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Works.
September 19, 2025

Broke. Now fixed. Issue with corded phone. Disconnected, removed batteries, power, line. Reattached. OK

Date of experience: September 9, 2025
GB
1 review
0 helpful votes
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Decent chatbot service for once!
September 19, 2025

This service was very intuitive to use. It's the first time I've found a chat bot has understood the heart of the issue from what I've typed rather than latching onto keywords only. The connection was quite glitchy but the personal expert had the information I needed and worked well with the little I was able to offer. My solution needs a part so I can't progress, but he has built my knowledge and confidence to fix things.

Date of experience: September 9, 2025
New York
1 review
0 helpful votes
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Eventually solved
September 19, 2025

The experience with the first contact person was about a three and then they turned me over to a professional tech, which was worthless and then the second contact person was absolutely excellent and Help walk me through every phase of getting my 325,000 old emails removed to the deletion file so I can have enough space to receive my email without having to level up. I give her 10 stars if it was possible.

Date of experience: September 9, 2025
Tennessee
1 review
0 helpful votes
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Amir k is the goat
September 19, 2025

He knows what he talking about. My evil mustang is no match for him.

Date of experience: September 9, 2025
Michigan
1 review
0 helpful votes
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Elder abuse
September 19, 2025

I invested $******* to my daughter to have her invest in a radio company she worked for to have more input on decisions of where they advertised.

Date of experience: September 9, 2025
France
1 review
0 helpful votes
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Fast Insight
September 19, 2025

Great experience being able to speak with a professional while traveling abroad. Offered multiple solutions to my issue and invited direct follow up wit the same physician. I was very happy with my experience.

Date of experience: September 9, 2025
Maryland
1 review
0 helpful votes
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NicK was Great!
September 19, 2025

Quick & Efficient... Cant ask for more. Thanks Nick.

Date of experience: September 9, 2025
Pennsylvania
1 review
0 helpful votes
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Very professional and knowledgeable
September 19, 2025

I felt a little better after I talked to him he gave me lots lots of options and suggestions how to handle the situation

Date of experience: September 9, 2025
Oregon
1 review
0 helpful votes
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Only option provided
September 19, 2025

The process was very slow but when options were provided they were good and I seem to have fixed the issue I was experiencing.

Date of experience: September 9, 2025
North Carolina
1 review
0 helpful votes
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The information that I received from Charlie was the information that I need to move forward with my task. Charlie gave me step by step instructions of what to do and who to contact. These instructions gave me the relief that I will finally get resolution to my problem. Thank you Charlie.

Date of experience: September 9, 2025