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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I posed both broad and specific questions regarding my legal issue and to recognize the wider ramifications, and to provide advice on how I could best proceed, and to avoid certain pitfalls.
I received very detailed advice on what action to take plus multiple referrals to law firms with the expertise I need in my area.
It took me a while to make contact. Didn't get a call but then got a text which answered everything o needed
Its been a experience, now, when l get 55.00 bucks, it will be a good one...
I have been trying to get help with my Mac computer issues for several hours now. Your website states that I can get help 24 hours a day. I was supposed to get a phone call... I received a few texts which I didn't know I'd received. Latest text said I will receive a call shortly. Never happened. This is what I got as a text: "Unfortunately, we don't have any Experts who are available to chat via phone at this moment. Your satisfaction is important to us, and we're here to help you. For the best experience, we've connected you with an Expert who is ready to answer your question through online chat. Hello! The Mac Support Specialist, XXXXXXX (my Xs), is working on your question and will call you shortly. Please keep your phone nearby."
I was worried about an Rx my dog got sent home with from the Humane Society. We ran out, I wanted to make sure it was prescribed for other things and not dog anxiety, because my dog seems like a happy go lucky fox hound! My dog is going to my vet on 9/23 so we will also follow up.
I was paying a bill for someone else and it went to my bill. So it was reversed back to my account. Then he help me get it done.
The answer was very complicated - I would still prefer to have my return reviewed by a professional.
IT SUCKS ROUND AROUND ROUND AROUND ETC. NO ANSERS, JUST TRY SOMETHING ELSE, CANNOT SPEAK TO A HUMAN AGENT. I DO NOT PLAN ON ORDERING ANYTHING ELSE FROM EMU EVER.
Hello James,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
Wouldn't use your service again you wasted 2 hours of my time with zero results. You live and you learn! DON'T USE Just Answer
Hello John,
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
This service was very intuitive to use. It's the first time I've found a chat bot has understood the heart of the issue from what I've typed rather than latching onto keywords only. The connection was quite glitchy but the personal expert had the information I needed and worked well with the little I was able to offer. My solution needs a part so I can't progress, but he has built my knowledge and confidence to fix things.
The experience with the first contact person was about a three and then they turned me over to a professional tech, which was worthless and then the second contact person was absolutely excellent and Help walk me through every phase of getting my 325,000 old emails removed to the deletion file so I can have enough space to receive my email without having to level up. I give her 10 stars if it was possible.
He knows what he talking about. My evil mustang is no match for him.
I invested $******* to my daughter to have her invest in a radio company she worked for to have more input on decisions of where they advertised.
Great experience being able to speak with a professional while traveling abroad. Offered multiple solutions to my issue and invited direct follow up wit the same physician. I was very happy with my experience.
I felt a little better after I talked to him he gave me lots lots of options and suggestions how to handle the situation
The process was very slow but when options were provided they were good and I seem to have fixed the issue I was experiencing.
The information that I received from Charlie was the information that I need to move forward with my task. Charlie gave me step by step instructions of what to do and who to contact. These instructions gave me the relief that I will finally get resolution to my problem. Thank you Charlie.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Judi,
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645