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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Needed what was on line so had to go to computer to fix
I needed to value the pocket watch and she had the right answer, and it was what I had hoped for. She gave me great advice. She was patient in the process of exchanging details of the watch and photos.
She is amazine!
Out of nowhere my computer was blocked…giving me what I suspected was a false phone to call. I researched and called Microsoft tech and got the help I needed.
Doctor was excellent. He completely answered all my concerns
The doctor was very pleasant & I learned a lot about my cat's care & what I need to do for his health.
Derrick was easy to understand and very knowledgeable
Woody was very informative and was able to listen to my issue. He provided some trouble shooting options but I will ultimately need a replacement part.
Mark was very responses and provided estimates of value and an auction house to get them sold.
Great experience getting answers to my questions, however, the website stated a $5.00 fee for one time visit and 45.00 /month if I wanted to continue or cancel at any time. My account was charged $50.00. This is not good. I'd better not have any problem clearing this up.
Our 7 1/2 month old Miniature Schnauzer stole 1/2 bar of 72% Cacao chocolate bar (. 58 oz.)from my husband's tray and consumed it before we realized it. The vet we spoke to was clear, concise and very helpful. She outlined the possible consequences and instructed us on what to do. She even offered to stay with us while we administered the 3% hydrogen peroxide. We followed her detailed instructions and are following up with our local vet today. We were all able to get a good nights sleep and our baby will be fine. Thank you.
My dogs got into some grapes, which I'm told are toxic so I needed very quick input. Just answer came up when I googled what to do, someone answered right away to do a triage. It was easy to pay and there after spoke to a vet quite quickly he answered all my questions and stayed on with me until the issue resolved. Thanks just answer!
My great dane ate a layer of chopped pecans from a cake pan I turned my back on. Dr. Nikko gave me quick answers on what to watch for & reassurance not to panic based on my google information.
Everything that was told to me was straight-forward and easy to understand
The fireplace wouldn't start. I replaced the batteries in the remote and still nothing. The technician informed me that there is a transmitter that also has batteries. I found the transmitter, changed the batteries and it's working fine now.
The vet was very helpful and calmed me down right away. He addressed my concerns and answered all my questions. I highly recommend this service.
I had purchased items from a merchant online, using the wrong credit card. The just answer person assisted me in getting my refund and instructed me on how to use the merchant's app to request the refund. She did an awesome job and I really appreciate her taking the time to help me as I knew nothing about how to use the merchant's app in getting my money refunded. THANK YOU.
I was pretty nervous about using an online site. The response was in a timely manner. And I did receive alot of information
The doctor I've been consulting with, Dr. RRK, is absolutely amazing! Not only does he have incredible knowledge but he goes way above and beyond. He'll do whatever it takes to help me and I can tell that he's genuinely concerned about me. He's already done more for me in the last month than all of these other doctors have done in the last 6 years! He's truly a blessing, for sure! Thank you, Dr. RRK!
Heat pump and air handling unit not working together for cooling.
Kelvin, the technician, after troubleshooting, determined it was the air handling unit fan motor or motor battery. Will need a live person to make the repair.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


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We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
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Bella, JustAnswer Customer Care
[email protected] or 800-808-0645