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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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All my questions were answered so that i understood everything. They were very nice and knowledgeable. They didn't even complain about my slow typing.
We were ready to junk our perfectly functional microwave (except for above mentioned problem) until we talked to Thomas. His info were extremely helpful and he helped us to find out how and where to get replacement parts!
Kelly was wonderful with me. Very helpful and hopefully we get the problem solved. He took his time which I really appreciate it.
Tim provided the answers I was looking for. Now it is up to me and the company to fix the problem. I think I have enough info from Tim to do this - but, we'll see. I thought I was talking with an actual representative of Sentry - not Just Anwer - but,...
The tech Mike was friendly and very knowledgeable and walked me through what I needed to do and answered all my questions and was able to point me in the right direction and put my mind at ease
I was given the advice I needed and my problem was resolved due to the great advice I was given
It was a very good experience, as I had some difficult questions that have been answered! Very helpful and didn't have to wait long!
I needed assistance tracking two packages being delivered in Italy through DHL. My technician quickly provided all of the required information to track and allow a neighbor to pick up the packages. A critical piece of information- the exact address of the pick up location- was missing from DHL. I was able to locate the location through a local friend.
TM need to give instructions clearly and donot assume every know their accountnumber evenitisin the bills.
Spoke with ford tech Rio. He was helpful, knowledgeable and polite. Good Job!
Used Just Ask Legal for some advice relating to an employment dispute, and my rights as a director of a company. The advice was extremely clear and consice and delivered promptly - there was also the offer to revert to the same expert if needed, and ensured that we had all the information we required.
My tech was super awesome. He was patient with me and explained everything very well, he stayed with me to the end, best tech I've ever talked to
I can not get into my account my digital code cause of an technical problem in the server?. She helps me with that.
Finding a boat mechanic on the nation's most visited man made lake is impossible, even for business owners, so you learn enough to get by. When an issue arises outside our comfort zone the expert boat mechanic, Quinn, from JustAnswer provided the extra brain power, patience and easy to understand instruction so we can continue to operate and the follow up discussion were above and beyond.
Guy on the phone did all he could with my 2012 set drifting into eternal electronic slumber. He said that if I still was getting some picture but no signal, we could try another terminal for the HDMI but the old set had only one such input. Wished me well.
Ashik was OUTSTANDING! HE SPENT 4 HOURS WITH ME TO SOLVE THIS MESS! I am 81 yrs and often I have difficulty starting up my computer! He was SOOOOOOOOO courteous with all my stumbling around trying to connect everything! I am sure he does NOT get paid enough! Please give him HUGES HUGS from pat! 🤗😁
The response was too slow. I realize there might be a small knowledge base and you're busy. I'll try again.
Now I don't have to get in the call line with CRA! My specific question was answered
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645