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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,389
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Best Resource Ever
September 22, 2025

Well knowledgeable tach (Ron Z). Right on the money with the solution to my problem. I will most azurely ask for him again.

Date of experience: September 12, 2025
Canada
1 review
0 helpful votes
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Petronix conversion Ignition Issue's.
September 22, 2025

In speaking with the Mechanic he clearly led to 6 likely possibilities, one of which fit the issue I am having with my 4.3L OMC.
He then gave me a number of options to isolate the problem.
There was a 10 minute wait to start the conversation then facts and spec's on my distributor which I wasn't aware of.
Happy with results.

Date of experience: September 12, 2025
Florida
3 reviews
0 helpful votes
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A/c clutch electrical debug
September 22, 2025

Since findi ng the short in the wire harness would be extremely difficult rio recomended
I just run a new wire... it worked and now i have air conditioning in my van again... tks rio.

Date of experience: September 12, 2025
South Carolina
1 review
0 helpful votes
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New customer
September 22, 2025

I knew nothing about how to get a new e-mail address. Josh made it simple for me since I am not tech savvy.

Date of experience: September 11, 2025
Maryland
1 review
0 helpful votes
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Excellent customer help
September 22, 2025

I wanted to cancel a subscription that I didn't even know I had joined. He was very helpful clear very professional and knew everything. Thank you very much.

Date of experience: September 12, 2025
Denmark
1 review
0 helpful votes
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Fast and expert ad6vice
September 22, 2025

Andrew M replied almost immediately to my query concerning loading4 pictures from a OLYMPUS TOUGH camera to my tablet without access to a card reader. A direct connect by cable did not work. Andrew M then guided me to use the built in camera wifi. That worked! Andrew M immediately recognized that I was IT skilled but still needed help. His adviced was tuned to that! Thus. I could safely download my pictures during a long travel in the arctic. GREAT SERVICE!

Date of experience: September 12, 2025
Florida
2 reviews
0 helpful votes
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Great answers
September 22, 2025

The technician was very helpful very appreciative of his service

Date of experience: September 12, 2025
South Africa
1 review
0 helpful votes
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Battle of the fifties
September 22, 2025

I was given a lot of valuable advice that I never thought could have been given had I not come to this platform. Thanks for suggesting that I see a professional as my situation could be serious.

Date of experience: September 12, 2025
Australia
1 review
0 helpful votes
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Printer Problem
September 22, 2025

Printer driver issues. Benji was all over it and had my printer awake and printing again.Thanks!!

Date of experience: September 12, 2025
California
1 review
0 helpful votes
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Giving me peace of mind
September 22, 2025

I was concerned about my Min Pin Roxy since she has had a cough for about a week. After answering her questions she told me what I can do and what OTC meds I can use and how much! She made it very easy for me and made me and Roxy feel better!

Date of experience: September 11, 2025
Australia
1 review
0 helpful votes
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Helpful!
September 22, 2025

The solicitor was able to mirror my lawyers advice, which I had not disclosed and which I was skeptical about. This eased my mind and confirmed and inspired trust with my lawyers advice which, which is what I wanted.

Date of experience: September 12, 2025
New Jersey
2 reviews
0 helpful votes
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Excellent
September 22, 2025

I was skeptical before requesting their service. After I spoke to a lawyer, I felt heard and felt happy their service, support and professionalism.
A+++++

Date of experience: September 11, 2025
Missouri
1 review
0 helpful votes
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The Help was wonderful!
September 22, 2025

It was great. I really did not need to correct, Thank for your help. The address was correct after all!

Date of experience: September 11, 2025
NL
1 review
0 helpful votes
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User feedback Technics
September 21, 2025

The technician knew exactly what vintage Technics system and had the solution ready within 3 minutes.

Date of experience: September 12, 2025
New York
2 reviews
0 helpful votes
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Was a very good experience
September 21, 2025

Rio was very professional inform me what could be wrong with my car. And recommend to take to my dealer

Date of experience: September 11, 2025
New York
1 review
0 helpful votes
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Lack of Instructions
September 21, 2025

Help was on target. Nate did a good job. Cartridge instructions we're seriously lacking.

Date of experience: September 11, 2025
Australia
1 review
0 helpful votes
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I am not very computer literate so to have a technician who is knowledgeable, competent and patient, was a real blessing to me.
He fixed my problem in 10minutes.

Date of experience: September 12, 2025
California
1 review
0 helpful votes
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Directed by mistake
September 21, 2025

I had a simple question that should have been answered by Xfinity, but they sent me to you, coast $45, no refund possible according to you. Never again, will warn all

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Xfinity,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Texas
1 review
0 helpful votes
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READ THE FINE PRINT
September 21, 2025

$5 upfront to get started, then $40 upfront as a recurring monthly charge. READ THE FINE PRINT. They hook you with the $5 and cheat you with an unexpected $40 per month thereafter. And to add insult to injury, the tech could not resolve my problem. So, I'm out $45. Again, READ THE FINE PRINT

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Bob,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Illinois
1 review
0 helpful votes
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The doctor was right.
September 21, 2025

I went in today and my doctor said I'd had a seizure that made me fall over backwards. The pain is severe from the fall.

Date of experience: September 11, 2025