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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Toxicity concern
September 25, 2025

My puppy got into lavender oil. I read different things on how toxic it was and what to do. Dr Niko was able to give very clear answers and instructions and even searched the brand of oil to make sure it didn't contain any additional toxic ingredients. Great experience.

Date of experience: September 15, 2025
Ohio
1 review
0 helpful votes
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Frank helped me to keep from guessing
September 25, 2025

He was knowledgeable. His answers were concise and efficient. I actually asked how I was able to come back to specifically him again. I'm glad I used this tool as I was trying to find answers online and there are just so many different sites that say different things. Thanks Frank!

Date of experience: September 15, 2025
Texas
1 review
0 helpful votes
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Help canceling product subscription
September 25, 2025

Agent was very patient and kind. Helped calm me down as I was anxious and trying to handle another appt at the same time.

Date of experience: September 15, 2025
Texas
1 review
0 helpful votes
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Ok
September 25, 2025

Very informative information received. Yet costly.

Date of experience: September 15, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Michelle,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

New York
2 reviews
0 helpful votes
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Marriage Records Search - Holyoke.
September 25, 2025

On Line Chat. Quick, Professional, Direct, One Stop Information satisfied in a confusing array of On Line County Records Internet Sites. Andres Sanchez was excellent.

Date of experience: September 15, 2025
New York
1 review
0 helpful votes
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The Vet was informative, and was available in a short amount of time. She seemed concerned for my goats and answered my questions.

Date of experience: September 15, 2025
California
1 review
0 helpful votes
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Indiana tenants right
September 25, 2025

I had a question about being pushed to be out of my apartment in a matter of 5 days. After I told my landlord o was going to be moving out starting on the 11th. He told me I had 5 days to get my things moved after live there for 5 years as a manager. Just answer gave me all the answers I needed as to the laws in the state I live in and what my rights are.

Date of experience: September 15, 2025
Georgia
1 review
0 helpful votes
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As a question and answer forum user myself, JustAnswer offers professionals, that take the Answer down to the refined details! Kudos, JustAnswer. Kudos Sir Angelo McDonald!

Date of experience: September 14, 2025
New Jersey
1 review
0 helpful votes
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Patient
September 25, 2025

The tech was very patient he walked me through several troubleshooting options and figured out the problem and now it's working

Date of experience: September 15, 2025
Michigan
1 review
0 helpful votes
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Great service
September 25, 2025

Veterinarian was thorough and took the time to answer each question

Date of experience: September 15, 2025
Indiana
1 review
0 helpful votes
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Helpful
September 25, 2025

Addressed my concerns. Taking advice to contact health provider or go to ER.
Just having an idea gave me some peace of mind.

Date of experience: September 15, 2025
South Africa
1 review
0 helpful votes
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Very informative- even checked which country I was from so as to base the valuation in terms of where I stay. He was very good, knew what he was talking about and gave me an estimation very quickly

Date of experience: September 15, 2025
New York
1 review
0 helpful votes
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Quick service. Couldn't Help
September 25, 2025

Fast return call. But couldn't help with my problem because Cook Unity didn't provide tracking info, and no other search criteria could help.

Date of experience: September 15, 2025
California
2 reviews
0 helpful votes
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Great job Ren - Thanks for walking me through the process

Date of experience: September 14, 2025
Arizona
1 review
0 helpful votes
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I had already done some of the things Dr. E suggested I gave the dog a bath in antifungal soap. And some spray from the feed store it is called Hydro gel. Hydrochlorous acid. Because the dog is a bit lethargic and is not have much appetite. I am going to seek veterinarians assistance tomorrow morning. This was a good app, I will recommend it to others. And use it in the future if I need to.

Date of experience: September 14, 2025
New York
2 reviews
0 helpful votes
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Happy outcome
September 25, 2025

Gave my dog a sliver of carrot cake and didnt realize it contains raisins which can be toxic. Dr mentioned toxicity is by weight, Jake had maybe 1-3 maximum. 1 raisin per 10 pounds is the guidelines. Jake is 80 pound Doberman so we're in the clear! He was very reassuring... did ask me a few times if I'm sure about the number of raisins... absolutely Dr, you sure yes Dr. Happy and relieved and he was great!

Date of experience: September 14, 2025
Texas
1 review
0 helpful votes
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Fast Response. Helpful Care.
September 25, 2025

Dr. Nikki was so kind and helpful for my dogs emergency. Not only was he able to provide me specific instructions, he was able to make sure that what we were doing went along with his underlying conditions. I went from being very scared to mildly worried quickly. He even said he would reach out later to make sure my dog was okay. Phenomenal service.

Date of experience: September 14, 2025
Nebraska
1 review
0 helpful votes
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Scam company
September 25, 2025

I was told this was $5 and it charged my acct $60! I'm so angry! I didn't continue on and didn't talk to a vet because I'm not paying that charge! Cancel that payment or I will report your company! NOW!

Date of experience: September 14, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Carry,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Illinois
1 review
0 helpful votes
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Problem solved!
September 25, 2025

The technician was extremely helpful and courteous and patient and very professional! We talked through the issue and he was patient and stayed on the call until we resolved the issue- turns out I had a bad pan- Al-Clad that was old and lost the stainless steel coating. So glad that I am able to get my oatmeal cooked for next week! I appreciate response on Sunday night!

Date of experience: September 14, 2025
Wisconsin
1 review
0 helpful votes
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Addressed concerns
September 24, 2025

Took 3-5 time overdose of dex cough medicine by mistake. Dr assigned was able to asuage my concerns. Only issue was inability for Dr to call my mobile. I wasn't "in my profile". So we communicated by text wich worked fine. Next time your service should support 1st time users who have not registered a profile to be contacted by phone. My profession before I retired was a UE/UI mobile product mgr - I know what I' talking about.

Date of experience: September 13, 2025