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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My puppy got into lavender oil. I read different things on how toxic it was and what to do. Dr Niko was able to give very clear answers and instructions and even searched the brand of oil to make sure it didn't contain any additional toxic ingredients. Great experience.
He was knowledgeable. His answers were concise and efficient. I actually asked how I was able to come back to specifically him again. I'm glad I used this tool as I was trying to find answers online and there are just so many different sites that say different things. Thanks Frank!
Agent was very patient and kind. Helped calm me down as I was anxious and trying to handle another appt at the same time.
Very informative information received. Yet costly.
On Line Chat. Quick, Professional, Direct, One Stop Information satisfied in a confusing array of On Line County Records Internet Sites. Andres Sanchez was excellent.
The Vet was informative, and was available in a short amount of time. She seemed concerned for my goats and answered my questions.
I had a question about being pushed to be out of my apartment in a matter of 5 days. After I told my landlord o was going to be moving out starting on the 11th. He told me I had 5 days to get my things moved after live there for 5 years as a manager. Just answer gave me all the answers I needed as to the laws in the state I live in and what my rights are.
As a question and answer forum user myself, JustAnswer offers professionals, that take the Answer down to the refined details! Kudos, JustAnswer. Kudos Sir Angelo McDonald!
Veterinarian was thorough and took the time to answer each question
Addressed my concerns. Taking advice to contact health provider or go to ER.
Just having an idea gave me some peace of mind.
Very informative- even checked which country I was from so as to base the valuation in terms of where I stay. He was very good, knew what he was talking about and gave me an estimation very quickly
Fast return call. But couldn't help with my problem because Cook Unity didn't provide tracking info, and no other search criteria could help.
Great job Ren - Thanks for walking me through the process
I had already done some of the things Dr. E suggested I gave the dog a bath in antifungal soap. And some spray from the feed store it is called Hydro gel. Hydrochlorous acid. Because the dog is a bit lethargic and is not have much appetite. I am going to seek veterinarians assistance tomorrow morning. This was a good app, I will recommend it to others. And use it in the future if I need to.
Gave my dog a sliver of carrot cake and didnt realize it contains raisins which can be toxic. Dr mentioned toxicity is by weight, Jake had maybe 1-3 maximum. 1 raisin per 10 pounds is the guidelines. Jake is 80 pound Doberman so we're in the clear! He was very reassuring... did ask me a few times if I'm sure about the number of raisins... absolutely Dr, you sure yes Dr. Happy and relieved and he was great!
Dr. Nikki was so kind and helpful for my dogs emergency. Not only was he able to provide me specific instructions, he was able to make sure that what we were doing went along with his underlying conditions. I went from being very scared to mildly worried quickly. He even said he would reach out later to make sure my dog was okay. Phenomenal service.
I was told this was $5 and it charged my acct $60! I'm so angry! I didn't continue on and didn't talk to a vet because I'm not paying that charge! Cancel that payment or I will report your company! NOW!
Hello Carry,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
The technician was extremely helpful and courteous and patient and very professional! We talked through the issue and he was patient and stayed on the call until we resolved the issue- turns out I had a bad pan- Al-Clad that was old and lost the stainless steel coating. So glad that I am able to get my oatmeal cooked for next week! I appreciate response on Sunday night!
Took 3-5 time overdose of dex cough medicine by mistake. Dr assigned was able to asuage my concerns. Only issue was inability for Dr to call my mobile. I wasn't "in my profile". So we communicated by text wich worked fine. Next time your service should support 1st time users who have not registered a profile to be contacted by phone. My profession before I retired was a UE/UI mobile product mgr - I know what I' talking about.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Michelle,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645