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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,469
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great help
September 26, 2025

I have to wait 48 to access my account as it was locked out,
The man did a excellent job guiding me!

Date of experience: September 16, 2025
Oklahoma
1 review
0 helpful votes
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My kitten ate a praying mantis and i was worried that it would hurt her but it is mire a comfort issue than a life threatening situation.

Date of experience: September 16, 2025
Georgia
1 review
0 helpful votes
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Fixed a problem plaguing me for a month.
September 26, 2025

I had a technological problem with my Alienware M17 R5 for about a month. I worked with the technician/supervisor Rei to fix the problem. After about an hour and a half, it was fixed. I can not rate Rei highly enough. I will say one thing that could be useful. Please condense down the tech speak into an easier to understand snippets. Because after the first five suggestions to try; you really got deep under the hood of the Alienware M17 R5. It's a very minor quibble, though. I still rate the reply by Rei as a 10 out of 10 stars.

Date of experience: September 16, 2025
Illinois
1 review
0 helpful votes
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Help answered
September 26, 2025

After many questions and answers a phone number was given to me and I used it to resolve my problem

Date of experience: September 16, 2025
Georgia
1 review
0 helpful votes
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Courteous and knowledgeable
September 26, 2025

My camera was not responding as required for a firmware update and JustAnswer helped tremendously.

Date of experience: September 16, 2025
Egypt
1 review
0 helpful votes
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It was very helpful
September 26, 2025

I have a problem with my iCloud. And it was solved by the help of Just answer

Date of experience: September 16, 2025
Rhode Island
1 review
0 helpful votes
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Puppy ate a Hersey Kiss
September 26, 2025

The doctor put our mind at ease that he will be fine.

Date of experience: September 16, 2025
Iowa
1 review
0 helpful votes
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Not helpful
September 26, 2025

Not very helpful. Waited over hr. And didn't do anything.

Date of experience: September 16, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Cynthia,

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Georgia
1 review
0 helpful votes
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Garde pro cellular camera
September 26, 2025

Annmarie walked me through all my problems she was very professional she knew her job well 10 ++++++

Date of experience: September 16, 2025
GB
1 review
0 helpful votes
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Money cruncher gift card
September 26, 2025

How will I redeem my money cruncher gift cards or how will I used it to get a steam card

Date of experience: September 16, 2025
Utah
1 review
0 helpful votes
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Despite my irritation he did what I needed and wanted, expecting me to memorize hundreds of usernames and passwords with no duplicateds is ridiculous or saving it under a title I'm not familiar with

Date of experience: September 15, 2025
Illinois
1 review
0 helpful votes
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I can't thank you enough!
September 26, 2025

I was glad to learn the things I did and I'll be happy to keep you all posted on how this all turns out!

Date of experience: September 15, 2025
North Carolina
1 review
0 helpful votes
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Well done!
September 26, 2025

Easy to understand the directions. I was able to apply the sequence needed to correct my problem/answer my question!

Date of experience: September 15, 2025
Iowa
1 review
0 helpful votes
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Rip Off
September 26, 2025

Livea joke. I was referred because DirectTV told me to. Your recommendations were exactly like the help I received from DirectTV and I'm supposed to pay for this. I received NO HELP and was just a waste of my time. It would be appreciated if you would have a PERSON (a live human who could answer questions and not a damn CHAT that is useless.

Date of experience: September 15, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Betty,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Illinois
1 review
0 helpful votes
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It was good
September 26, 2025

It was good, very knowledgeable and thorough.The problem was an app issue.

Date of experience: September 15, 2025
Connecticut
1 review
0 helpful votes
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Not resolved yet but info furnished & connections furnished look promising. It may boil down to the ISP needing to do a voicemail pin reset. I've got how & where to call so during business hours I give it a try. The ISP instructions could be out of date or written in "typicals" that do not fit my case for the phone or PC. Don

Date of experience: September 15, 2025
North Carolina
1 review
0 helpful votes
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Josh The Expert did really great!
September 26, 2025

Well, I won't know how much all this will cost me until tomorrow, but as long as it isn't a small fortune, it was certainly worth it to me. I thank all you guys!

Date of experience: September 15, 2025
Canada
1 review
0 helpful votes
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Movers lost the Feet to My Samsung Smart TV so I was having trouble finding replacements within Canada and they were very expensive from the USA for second hand ones from private sellers and with the Exchange Rate and Customs Costs it was almost a hundred dollars. Shahid provided the website address and Toll Free Number for Samsung Canada. Simply Genius, please Thank Him again for resolving My conundrum! Forever Grateful, Michelle

Date of experience: September 15, 2025
Washington
1 review
0 helpful votes
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Nathan
September 26, 2025

Nathan was very courteous and knowledgeable about my problem. The other person I talked with was just as knowledgeable and friendly. That's why I gave him a high rating. Thanks for your help

Date of experience: September 15, 2025
Texas
1 review
0 helpful votes
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Excellent experience with Angelo
September 26, 2025

Angelo spent considerable time and gave me very specific advice and detailed instructions to explain Mexican immigration and what I should reasonably expect from an attorney. Also gave me specific advice on how to manage a problem with a n attirney who may not have performed the work he was paid to do. Explained how I should proceed to protect my residency request and how to report any failure on the part of an attorney.

Date of experience: September 15, 2025