Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,473
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
Follow Robert M.
Unfollow Robert M.
Share Review
Report Review

VPN
September 27, 2025

I believe my VPN was not allowing his calls to come through. If you have one turn it off

Date of experience: September 17, 2025
Minnesota
1 review
0 helpful votes
Follow Christine P.
Unfollow Christine P.
Share Review
Report Review

Very. Satisfied
September 27, 2025

Sight was very helpful and answered all my questions and I now know what exact forms I need so that I can file for probate it still looks very complicated and I'm still suggested to get an attorney but I can't afford one like I said I'm going to have to pay or my mother is going to be left at the corners off or the mortuary and nobody cares to do anything about bearing her and that's going to cost me a lot so I can't afford the attorney

Date of experience: September 17, 2025
Utah
1 review
0 helpful votes
Follow Jenean G.
Unfollow Jenean G.
Share Review
Report Review

Excellent service
September 27, 2025

Sean was patient with me when I didn't understand his instructions. He explained my concerns and walked me through it so I could fix my concerns. I was very pleased with his help.

Date of experience: September 16, 2025
Tennessee
1 review
0 helpful votes
Follow Sam L.
Unfollow Sam L.
Share Review
Report Review

Got me out of a bind
September 27, 2025

Tim knew his stuff Nd was generous with his time and knowledge. I was stuck and he had good answers based on extensive experience. I had scoured the web to no avail, but he hooked me up and I was able to move forward.

Date of experience: September 16, 2025
Maryland
1 review
0 helpful votes
Follow Kevin O.
Unfollow Kevin O.
Share Review
Report Review

Power Back!
September 27, 2025

Superb service. I described my symptoms, and he instantly came back with the answer which was dead on target.Correct utility called and problem solved. Thank you CHad... good job.

Date of experience: September 16, 2025
Colorado
1 review
0 helpful votes
Follow Daryl M.
Unfollow Daryl M.
Share Review
Report Review

The expert took the time to gather a deep understanding of my problem. Then provided a detailed step by step solution including products and applications.

Date of experience: September 16, 2025
South Carolina
1 review
0 helpful votes
Follow Gary P.
Unfollow Gary P.
Share Review
Report Review

My ZOOM connections always muted
September 27, 2025

I use ZOOM regularly for meetings. For about three weeks each time I joined a meeting I was muted and could not clear the microphone mute button. Per past experience I uninstalled the ZOOM app and attempted to reinstall the app. However, I was asked to allow additional "environments" to be loaded before installing the ZOOM app. I went online to try to find help with this issue. I selected what I thought was ZOOM technical support and instead was connected with JustAnswer. Andrew, the tech I was assigned, assisted me in finding the basic ZOOM app, now titled ZOOM Workplace and walked me through the questions as I attempted to join a meeting. We thought all was well until I asked to join the final time and another question came up which I answered "incorrectly" and the muted microphone appeared again. I exited the meeting. Attempted the connection again and this time answered the final question differently. The muted mike did not appear. Half an hour later I was able to join a meeting and discuss business items with my peers. Andrew was very patient and willing to assist me through my issue. Often having to explain what he was asking me to do and we successfully restored my ZOOM app capability.

Date of experience: September 16, 2025
North Carolina
1 review
0 helpful votes
Follow Frank W.
Unfollow Frank W.
Share Review
Report Review

Bad advice
September 27, 2025

Your so called expert told me to flip the dishwasher over a stick a flat head screwdriver in the motor. What a moron.
Frist it a sealed motor. Second really c flip ot over. I paid 5 bucks for that. You should reimburse my mony had mo i dia I was call your service i was trying to call LG.
I will give you a bad goggle review if I do not get my mony back

Date of experience: September 16, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Frank,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

California
1 review
0 helpful votes
Follow Ed M.
Unfollow Ed M.
Share Review
Report Review

First time usage
September 27, 2025

Very helpful, from the opening chat to the call from the doctor I had all i need to know with 60mins.

Date of experience: September 16, 2025
Tennessee
1 review
0 helpful votes
Follow Wende T.
Unfollow Wende T.
Share Review
Report Review

Pie rescue
September 27, 2025

I had an uncooked pie trapped in an oven/ air fryer with an oven door that was locked and I could not get my pie out. Un fortunately the pie didn't survive but I got it out and my appliance was defective

Date of experience: September 16, 2025
California
1 review
0 helpful votes
Follow Vincent D.
Unfollow Vincent D.
Share Review
Report Review

Excellent overall experience easy to understand and very polite

Date of experience: September 16, 2025
Florida
1 review
0 helpful votes
Follow Dakota G.
Unfollow Dakota G.
Share Review
Report Review

Gave me the information I needed to start the process of getting her help sence I've been to a hospital so many times to only hear she's fine so that alone was worth the money

Date of experience: September 16, 2025
Canada
1 review
0 helpful votes
Follow Jeny H.
Unfollow Jeny H.
Share Review
Report Review

It was really helpful
September 26, 2025

I was looking for help with an app on my phone, and I found this site! They put me in touch with an IT tech, who help me a lot to solve my problem. I just wish that the interface of the website was more clear about how it works, and what can you get.

Date of experience: September 16, 2025
Illinois
1 review
0 helpful votes
Follow Chris C.
Unfollow Chris C.
Share Review
Report Review

Yahoo email not loading
September 26, 2025

The person I spoke to was fantastic. He knows everything. He helped me quickly efficiently and everything got fixed. And it only took a few minutes after talking to the chat, bot for him to call me directly on my phone and we cleared it up immediately. I could not be happier thank you!

Date of experience: September 16, 2025
Utah
1 review
0 helpful votes
Follow Alice M.
Unfollow Alice M.
Share Review
Report Review

Help to discuss options
September 26, 2025

When an animal gets hurt, a vet appointment is not always needed. Even a tiny scratch on the nose can prove a need for a vet appointment due to bacteria found in the world. As a cat owner, I know he going to jump around outside and it is possible that the mean multi colored cat across the way is most likely involved. That mean cat likes to attack cats in the area and then runs away like a coward. So, when I have a cat injury that may or may not be a problem, I like to ask a question to make sure I am being reasonable in my cat care. It is important too to realize cats are not fond of going to the vet and their eyes turn red, in anger, with claws and teeth out. No need to get myself scratch up for no reason. The person who created the plastic head ball for cats was a genius! Thank you to the genius! Thank you for the chance to ask questions before a vet appointment needed.!

Date of experience: September 16, 2025
Indiana
1 review
0 helpful votes
Follow xx x.
Unfollow xx x.
Share Review
Report Review

Scam
September 26, 2025

My question was answered but I thought it was only $5. Afterwards found out $45/month. I cancelled and had a really hard time talking to someone via chat or phone (was hung up on and chat didn't have a live person). Finally was told I'd get my money back. The automation and press 2, press 1, etc is signs of a scam. The CPA should find work elsewhere - if you are a CPA. Surely you're too smart to stay with these people. I cannot recommend this scam and will post it on my blog for all my viewers to beware of you.

Date of experience: September 16, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello,

This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Florida
1 review
0 helpful votes
Follow Tom M.
Unfollow Tom M.
Share Review
Report Review

Rip off
September 26, 2025

They never called and billed me $60 for absolutely nothing... truthfully They should reimburse me all the money!

Date of experience: September 16, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Tom,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Virginia
1 review
0 helpful votes
Follow Louis F.
Unfollow Louis F.
Share Review
Report Review

Installing a new electric cooktop.
September 26, 2025

The technician gave me guidance AB's answers to my question about the hold-down brackets installation. The screw to be removed must have been over torqued and ended up being stripped or past the threads on the machine screw. I used my small vice grips to unscrew the screws. I installed the hold-down brackets. But from the looks of them, it's all for show. They are not very strong.

Date of experience: September 16, 2025
Italy
1 review
0 helpful votes
Follow giuseppe a.
Unfollow giuseppe a.
Share Review
Report Review

Rimborso per errata intrpretazione
September 26, 2025

Interpretando in maniera errata la proposta fatta dall'assistente virtuale di Aliexpress mi è capitato di richiedere il servizio, molto professionale offerto da JustAnswer, che per un uso altrettanto professionale (imprese di vendita e acquirenti rivenditori) è sicuramente validissimo sia sotto il profilo della competenza professionale, sia sotto il profilo dei tempi di risposta; ma non adattato alla mia richiesta di informazioni per un unico acquisto privato, (il costo sarebbe stato confrontabile con quello dell'acquisto) ma nache in questo caso è stata manifestata la completa professionalità nel'aver compreso l'accaduto e nell'aver provveduto al relativo rimborso in tempo reale ed immediato; dunque ricevi giusti e meritati complimenti e grazie JustAnswer

Date of experience: September 16, 2025
Georgia
1 review
0 helpful votes
Follow Ella H.
Unfollow Ella H.
Share Review
Report Review

Excellent Job
September 26, 2025

Totally satisfied with the quick delivery of an answer to my problem.

Date of experience: September 16, 2025