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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,409
This company responds to reviews on average within 4 days

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1 review
0 helpful votes
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I wanted to find out whether it would be worth it to repair my 12 year old washer. JustAnswer connected me with a technician who was able to answer my questions and gave me step-by-step instructions for a repair that I should be able to accomplish myself.

Date of experience: March 8, 2026
1 review
0 helpful votes
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Great answer easily obtained
March 18, 2026

My dog ate one of my daughter's pills and we were worried about an overdose. The vet we spoke to eased our anxiety and gave us great news!

Date of experience: March 8, 2026
1 review
0 helpful votes
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Assistance with auto claim.
March 18, 2026

I have received a large amount of assistance and would have come here sooner if I had found the site earlier. You never need advice until you really do. They really provide it and no beating around the bush.

Date of experience: March 8, 2026
2 reviews
0 helpful votes
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Ive used "justanswer" a lot recently. I've used the law department for questions and guidance about an eviction case. Ive used the veterinary department a couple of times and have had great success with the vets expert direction. Im getting ready to use the vet again because my long haired cat has matts in his fur and hes licked one area almost raw, sooo anyway. They are punctual, knowledgeable and professional but the one thing that I like is there is someone available 24/7, its like a retaining service for everything little thing you dont know what the hell to do about. Thanks!

Date of experience: March 1, 2026
New York
1 review
0 helpful votes
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Great tax assistance
March 18, 2026

I had a difficult tax return situation since I changed States during the year. I have used TurboTax successfully for years but this year it let me down. TurboTax incorrectly populated fields on the Connecticut partial year schedules and the incorrect numbers could not be overridden. My expert verified my suspicions and led me through a process to produce a correct return. He then led me through the partial-year process in my new state of Maryland, which was also not spelled out well in TurboTax nor easy to understand in the Maryland instructions. My expert provided very clear advice and excellent instructions, exhibiting a very strong knowledge of TurboTax and all the tax returns I was dealing with. Also, he was very prompt in responding to everything. Highly recommended!

Date of experience: March 7, 2026
1 review
0 helpful votes
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Control lock. Code (CL)
March 18, 2026

CL code displayed on my washer. Owners manual did not have a clear answer to how to clear the problem.
Dan quickly gave me the information needed to get my washer back in service.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Excellent and truthful
March 18, 2026

The expert advice these lawyers give is expert. The lawyers I have spoken with will take the time to explain the law to you and make sure you understand ( in a professional manner)

Date of experience: March 7, 2026
1 review
0 helpful votes
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Audi questions
March 17, 2026

Very quick to connect and great patience while answering my questions

Date of experience: March 7, 2026
Mississippi
1 review
0 helpful votes
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Not sure I did the right thing.
March 17, 2026

I was trying to register my new ge frig and get a manual and I gave my credit card # and was $43 but I don't know what for because they just gave me a web site to go to. Where is my money going?

Date of experience: March 7, 2026
Michigan
1 review
0 helpful votes
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Very comforting.
March 17, 2026

It was a phone call visit, but I was able to open the app and send pictures so the doctor could see the bump on my nose and the skin tags. He was able to diagnose the bump and help with the skin tags. The overall process was very nice.

Date of experience: March 7, 2026
1 review
0 helpful votes
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So easy!
March 17, 2026

I chatted online, I believe it was AI, and it connected me to the right type of attorney for the issue (employee/benefits). I then paid the $5.00 online fee (which is so easy). He called me within maybe 10 minutes. I asked 3/4 questions, and I had my answer! Truth be told, I did not want to hear that answer; I kinda knew what the answer was going to be, and he confirmed it. Over all was nice. I did not have to leave the house, did not have to schedule time to talk to someone; it was pretty good.

Date of experience: March 6, 2026
Missouri
1 review
0 helpful votes
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I'm happy
March 17, 2026

Best five bucks. I've spent in quite some time. Problem solved. Gabriel was knowledgeable. I'm keeping my subscription. It's worth it.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Spa
March 17, 2026

I got immediate respond to mynn nm problem. Technician called promptly and heater is working fine. Less than 10 minutes and problem was solved.

Date of experience: March 7, 2026
Missouri
1 review
0 helpful votes
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Finally, logical advise.
March 17, 2026

I am dealing with debilitating headaches on the right side of my head. I have seen other doctors and was not getting better. Dr. Winders gave me logical advise and a plan to get better.

Date of experience: March 7, 2026
1 review
0 helpful votes
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You Tube TV problem
March 17, 2026

Even though I did on line research, tech helped me change playback location to my area to get local channels. It had bounced me to location hundreds of miles away. I had fixed myself months ago, but this time it was a three step process. It was not recognizing IP address. She was very helpful. At end we reviewed (for me to take notes) process so I can fix myself in the future if needed.

Date of experience: March 6, 2026
1 review
0 helpful votes
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Email & Facebook back
March 17, 2026

Dave was a lot of help with trying to get my husbands Email & Facebook back. I ended up having to go to Cox Care person and after two hours with her we finally got my husbands Email account back. Facebook for both of us is still a nightmare. This nightmare started when my husband had to upgrade McAfee. Thank you Dave for your part in starting to get that email working again.

Date of experience: March 7, 2026
Montana
1 review
0 helpful votes
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I was in my car one morning on my way work and decided I was going to call because I was tired of freezing every morning. I love this service. It was very courteous straight to the point it definitely helped.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Garlic chives and puppy
March 17, 2026

Was extremely concerned about my puppy eating a small amount of chives. Too much googling made my anxieties worse. It was a Saturday and just on dark. Contacted just answer and spoke with vet. She asked a lot of questions and gave me some great feedback.

Date of experience: March 7, 2026
1 review
0 helpful votes
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Legal help
March 17, 2026

The attorney, T. J., was very helpful. He answered my questions and drafted a letter to further assist me in obtaining satisfactory results.

Date of experience: March 6, 2026
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello CW,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

South Carolina
1 review
0 helpful votes
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Dr. Li is Amazing
March 16, 2026

Dr. Li gave me evidence based answers with compassion. I honestly wish she could be my doctor. I will continue to use this service whenever I have urgent answers regarding my pregnancy. Thank you!

Date of experience: March 6, 2026