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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Started with a chat session - within just a shoret few minutes I got a call from a doctor - he spent plenty of time with me to find out what was going on and told me what he felt was the issue and what I should do to get well - this experience was even better than with my family doctor
I chose to chat with an Info lawyer. It was a great experience, and I'd definitely do it again
Describe your problems in detal which helps the IT Tech. In my case, it took some time back and forth to explain thoroghly.
I had concerns regarding admissibility to the U.S. and the attorney explained the steps necessary to allowadmission. He explained in detail the process and was extremely patient and helpful. Awesome experience. Best $5 I ever spent. Thank you!
They pressurise you to send more crypto just to recover what you have already (stupidly) sent. JustAnswer were v helpful to warn me off.
I gave response to an agent, and they gave my answers to an technical expert...
I had to change the attorney four times to get a usable answer. I also had to pay him a small fee.
If you have the opportunity to require the service of "JustAnswer" I would recommend that you thet the opportunity.
It took a long time to find someone to help me but when found, he did a good job quickly. Thanks.
I had a challenging experience with a traffic penalty, and the team was incredibly helpful. They guided me through the process step-by-step, providing clear explanations and practical advice. Thank you
The on line mechanic was able to guide me to fix the problem.
Needed to know how to remove service valve on a Grohe 34 436 Grohmix shower valve. Plumber new what I was talking about and advised me how to go about repairing the possible problem. Hope it works out when I try in the morning.
I thought it is more difficult, the response and the patient was super good, I left my computer and when I back still the same technician was there, wow, amazing
Very good attention the customer support excellent definitely l will use again this service and l will tell to my friend an family about this service.
The master tech sounded very knowledgeable, told me what to do, and part # of part to order.
Dr was kind, informative and addressed all of my concerns. He did an amazing job!
Great response. Got the Answers in a hurry. Rea pleased with the response. Agent was very curteous and informative
Ok but they changed me 55 dollars and then 5.00 dollars they said it would be refunded
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sue,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645