On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I reached out to a veterinarian for concerns about my dog 's condition. Within a couple of minutes I had a response. Dr. E was asked several questions before he offered his opinion. He made sure he was addressing the issue. He then offered suggestions on what i could do and told me certain issues my dog was having were common in her breed, Shar pei. He told us what we had previously done was the appropriate care but it seemed we should strongly consider taking her in to see a vet and likely would have the blistering on her leg drained. After a few hours he then reached out to offer more advice and again the following day to check on Delilah. We have an appointment today for her and Dr. E asked if I would keep him updated with Delilah. I was very satisfied and he was sympathetic towards my concerns and my needs. I will certainly reach out to him again, well worth the price of the consultation.
Good experience from the person I commu nicked with.
Was connected to an expert within minutes who was extremely helpful and answered all my questions promptly
However, was a little surprised at the $65 fee. Not one to complain. Got very great advice. But, I could have used that $65 and gone to her vet here at home.
Very straightforward. Asked appropriate questions and gave good advice
Paid the required fee to my hearing aid company, Rexton, for help with my hearing aid, theconnectedme to an ear doctor!, never listened to my problem or uestion, after another hour, isimplygave up!
Really listened and understood what I was saying, reassured me and helped me feel better about what I am experiencing. Gave me advice on how to deal with the pain while I wait for an appointment with my doctor!
Very quick with response. Problem was resolved. If needed will use again.
I had paid for my Bitdefender services on Sep 10. Still I kept receiving notes that my subscription was going to expire in a few days. Jason asked me pertinent questions about the notices I was receiving, and finally he reassured me that my subscription was OK.
Easy access…. Professional…fast and clear information
I called Spectrum for help with an issue regarding Wi-Fi and if it would be available in another room. They connected me to JUST Answer and from there I was connected to Darwish Sunji. I was very lucky to speak with him. He was patient and understanding. He made me feel like he was going to help me and resolve my issues. He did just that. His knowledge and patience with me made me feel like I could resolve all my computer issues. L
The lawyer I talked with was very thorough and explained things to me so I could understand and proceed with his suggestions
I thought I saw a $5 fee for advice…. Which surprised me. My card was hit with $55! Correct?
Hello Joyce,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
All of my concerns were addressed promptly. The contract I was working on needed to be sent out quickly, so I required a solution as soon as possible. The assistance I received was exactly what I needed and saved me a lot of trouble.
Answered my problem. Left me concerned about no more billing from just answer
I have many issues with my employer and did not know the extent of my rights or the extent of the laws he was breaking. The legal Evaluation and advice gave me some peace of mind: I felt heard and not disregarded, as I have been in the work place. I was provided with a list of steps/actions that can be taken and was explained the possible consequences for the employer/outcome for myself.
Trevor got me information I couldn't get so I could get a hold of the company and I got things taken care of. The pkg is on its way back. Thank you!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Geri,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645