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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

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Wisconsin
1 review
0 helpful votes
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CarlM0305 quick and pleasant
October 17, 2025

I've been looking at fixing this dishwasher for 2 weeks! I got my answer within fifteen minutes.When I contacted just answer.

Date of experience: October 7, 2025
Texas
1 review
0 helpful votes
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Social Security Quandary
October 17, 2025

I had a specific question related to the annual adjustment of my monthly social security retirement check since we are in a federal goverment budget freeze. I really didn't want to bother my local social security office since they are understaffed and very busy. The CPA that I was connected to was very knowledgeable and explained how the current situation did not effect the outcome of my particular situation. He also explained what I should expect to happen to resolve my issue. He gave me a great deal of peace of mind.

Date of experience: October 7, 2025
California
2 reviews
0 helpful votes
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Great customer service
October 17, 2025

I needed to cancel a subscription, because it was through another souce, I had to work with a technican to complete the cancellation. I was connected to SurajA, he was very helpful, first confirmed what I needed, then I had to connect to another area which was a little difficult for me. He was very kind and patient with me, gave me step by step instructions and I was able to complete the task.

Date of experience: October 7, 2025
Pennsylvania
1 review
0 helpful votes
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Beyond expectations.
October 17, 2025

I was dreading to make this call. However I was elated how it went. The tech was easy to follow with his instructions. Five dollars well spent.

Date of experience: October 7, 2025
Canada
1 review
0 helpful votes
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Have problems with technology
October 17, 2025

I lost the connection and unable to get back to her. Used her directions to independently finish the task. Waiting to see if it works for next payment.

Date of experience: October 7, 2025
Ohio
1 review
0 helpful votes
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Changes to my dish bill
October 17, 2025

I really just needed to speak to a person so I could go over changes to my programming and lower my bill I do now have a phone number to call

Date of experience: October 7, 2025
Michigan
1 review
0 helpful votes
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Contacted LG Trouble Shoting online to interpert trouble code and obtain correction. LF online chat took basic information and transfer me to JustAnswer. Spoke to Brandon Nelson who described the trouble code, asked pertinent questions and provide a very understandable and simple explaination. Tried his correction instructions and the problem was resolved immediately. Brandon was very personable, professional, friendly and accurate.

Date of experience: October 7, 2025
Florida
1 review
0 helpful votes
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What a relief!
October 17, 2025

First time I am dealing with a situation like this, where my former landlord is imposing a claim for damages rent and other expenses after 10 years living in the same apartment, keeping it better than when I first moved-in, from painting the walls to cleaning the carpet. Michael, the guy who was assigned to my case at JustAnswer.com was very helpful and knowledgeable, he gave me good advice and even helped me on how to write a response to this claim. Thank you very much.

Date of experience: October 7, 2025
Pennsylvania
1 review
0 helpful votes
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I had driven through some standing water, and my engine seemed to be misfiring with a blinking check engine light. Ron accurately gave me all possibilities of what could be wrong after that.

Date of experience: October 7, 2025
GB
1 review
0 helpful votes
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Lubricating elliptical machine zf0801
October 17, 2025

We ha§d a problem that the machine started to squeak when in use. There did not appear to be any way to get the supplied lubricant in. Contacted the company and they talked me through how to remove the covers and lubricate the machine. Problem fixed

Date of experience: October 7, 2025
New York
2 reviews
0 helpful votes
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Identifying my bronze sculpture
October 17, 2025

Expert was able to use photo uploaded and within minutes determined the artist and gave me an approximate value and idea of where to list for sale!

Date of experience: October 7, 2025
New Jersey
1 review
0 helpful votes
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My Irish Relatives From Donegal
October 17, 2025

A.Schuyler was an excellent Genealogist and helped me tremendously to find out about where my Irish ancestors came from in Donegal, Ireland and when they emigrated to NYC in the 19 th Century. I even found out my great grandparents married in NYC. I found out a lot about the Roper Family and Breslin family who were my Irish ancestors. A.Schuyler always responded to my questions in a very timely manner and is very dedicated to her work. I even found out my grandmother Margaret was not born in Donegal as we thought but in NYC. I so appreciate all the help and guidance that I was given.

Date of experience: October 7, 2025
South Africa
1 review
0 helpful votes
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EXCELLENT SERVICE
October 17, 2025

I was absolutely amazed with the speedy, courteous service, and helpful response and guidance I received to my queries. Going by my dealings I would have no reservations in recommending your company to others. Well done

Date of experience: October 7, 2025
Poland
1 review
0 helpful votes
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Lodówka BEKO b500pro
October 17, 2025

Profesjonalna i satysfakcjonująca rozmowa z doradcą. Odpowiedział na wszystkie moje uwagi i wątpliwości związane z awarią lodówki. Lodówka na gwarancji. Mój technik w Polsce dwa razy nie potrafił ocenić uszkodzenia chociaż to było oczywiste - zamrożone czujniki temperatury, które należy sprawdzić w pierwszej kolejności jeżeli jest za niska temperatura w zamrażarce.
Polecam konsultanta.

Date of experience: October 7, 2025
Switzerland
1 review
0 helpful votes
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Understood my problem fully, offered very helpful suggestions and links. A reasonably priced legal assistance package was also offered amongst the rest.

Date of experience: October 6, 2025
Wisconsin
1 review
0 helpful votes
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I had my questions answered in about 5 minutes. What took longest was on my end. I couldn't get the cat to cooperate for photos of the problem.

Date of experience: October 7, 2025
Australia
1 review
0 helpful votes
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Nice to be helped by someone calm and skilled with their help. It gives me some hope of recovering my emails. Will feel much better if the help works.

Date of experience: October 7, 2025
Canada
1 review
0 helpful votes
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Very good
October 17, 2025

10 **************000

Date of experience: October 4, 2025
New Zealand
1 review
0 helpful votes
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Dinner service review.
October 17, 2025

An extremely quick and very useful response to my queries about the Thomas porcelain dinner service. The appraiser was extremely knowledgeable and helpful.

Date of experience: October 7, 2025
Maryland
1 review
0 helpful votes
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Great information
October 17, 2025

I am so thankful for the fantastic information I received to help me with my rental. I was in a real bind and the information I received has opened the doorway for me to have a defense.

Date of experience: October 6, 2025