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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,413
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Great veterinarian!
November 10, 2025

The veterinarian was great! We had a little problem getting together online, but she persevered! And she gave me some great advice about my cat.

Date of experience: October 31, 2025
California
1 review
0 helpful votes
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Email security
November 10, 2025

Martin was extremely patient with me and step by step he went through slowly directing me through the procedure on my iPhone and Mac laptop. I really appreciated the help as I'm not what you call computer literate. Thank you.

Date of experience: October 31, 2025
Florida
2 reviews
0 helpful votes
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A Simple Fix
November 10, 2025

I was doing my laundry with my brand new portable washing machine and panicked when I put the clothes in the spin tub and could not get it to spin. I called in and was assisted by Charles who did a great job in advising me that if the machine was not level on the dolly the spin cycle would not work. I checked the machine to correct that and sure enough the spin cycle kicked in. I was so happy it was something that easy because I had started to think my machine was defective. I appreciate his knowledge and quick thinking which was the solution to my problem. Thanks Charles.

Date of experience: October 30, 2025
New Mexico
1 review
0 helpful votes
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Awesome
November 10, 2025

He was very knowledgeable. Very patient with me since I don't know what I'm doing. He walked me through everything and explained everything thoroughly and easily.

Date of experience: October 30, 2025
California
2 reviews
0 helpful votes
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David flew through different ways to solve my issue until he found the solution. He was incredibly knowledgeable and a pleasure to watch him at work on my computer and to deal with. Wish he was available to solve problems when other computer issues arise.

Date of experience: October 30, 2025
California
1 review
0 helpful votes
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Prompt and easy to understand reply
November 10, 2025

There was an easy transition from LawDepot to Just Answer. PaulmoJD did a great job explaining the answer to my question and followed up to ensure I understood. Will use again!

Date of experience: October 30, 2025
New York
1 review
0 helpful votes
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No know issue
November 9, 2025

Answer all my questions right to the point made sure I didn't have any other questions was extremely happy thank you you so much

Date of experience: October 30, 2025
Nevada
1 review
0 helpful votes
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Relieving
November 9, 2025

Sometimes I do not trust myself and need validation when it comes to understanding the legal jargon in a court order. Knowing I was completely right gave a sense of relief, especially when co-parenting with someone high-conflict.

Date of experience: October 30, 2025
Illinois
1 review
0 helpful votes
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After giving tech scenario and answering a few questions he seemed confident the problem was the touchpad an$ not the control board. Tech gave part number and cost, which was ove4 $1000 so thought would get new oven range. After searching found the part for $250 instead of over $1000 and thought that was affordable. Received part today, installed and everything seems to be working fine.

Date of experience: October 30, 2025
Alabama
1 review
0 helpful votes
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Incontinence
November 9, 2025

Medical asst was very thorough in asking several questions about what was going on and what we were doing about it. Dr. Li had several ideas about what could help that we had not heard of and answered my questions.

Date of experience: October 30, 2025
California
1 review
0 helpful votes
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Fantastic!
November 9, 2025

My helper, Ravi, was intelligent, knowledgeable, and very thorough in solving my issue with canceling a runaway subscription.

Date of experience: October 30, 2025
Illinois
1 review
0 helpful votes
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Legal Eagle Qualified and helpful
November 9, 2025

I had some concerns involving dealing with an estate and his response was informative and easy to follow. I would definitely recommend Legal Eagle.

Date of experience: October 30, 2025
Georgia
1 review
0 helpful votes
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Our dog had an upset Kelly in the middle of the night and we were happy to have the availability of the return a call to us. She was very helpful and by morning our dog is feeling much better.

Date of experience: October 30, 2025
Virginia
1 review
0 helpful votes
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Help with CRBA appointment
November 9, 2025

I called everywhere for months trying to get an appointment for CRBA and the help I got was amazing! No one cared and helped like she did. Thank you much!

Date of experience: October 30, 2025
Virginia
1 review
0 helpful votes
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SOCIAL SECURITY SSDI
November 9, 2025

SOCIAL SECURITY payouts had ceased with no warning. Online CPA offered best avenues to pursue in correcting misinformation or understanding most likely problems.

Date of experience: October 30, 2025
New Jersey
1 review
0 helpful votes
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I was connected w a Mercedes mechanic first. He was nice but I needed additional help. The Ford mechanics helped me thru till I got the doors open and how to repair them to make the work properly!

Date of experience: October 30, 2025
Massachusetts
1 review
0 helpful votes
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Just-in time service!
November 9, 2025

I was having problems getting Yahoo Mail on my iPhone. I called Just Answer and they connected me with Michelle who walked me through the solution. It works and I am getting my Yahoo Mail on the Yahoo Mail App in time! Thanks!

Date of experience: October 30, 2025
Michigan
1 review
0 helpful votes
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Vehicle issues
November 9, 2025

East flat plenty of time with me on the phone he was very thorough for me to understand it was wonderful talking to him I really appreciate the service

Date of experience: October 30, 2025
GB
1 review
0 helpful votes
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Patience Pays Off
November 9, 2025

I hate updating my hardware. The Software trails behind ready to trip me up at every click`; Both my Mac Book Air (new, and old) conspired to either block Yahoo email going out (new MB), or block Yahoo email coming in. (old MB) and I should receive an award for the. Number of new passwords I was prompted to come up with. Thanks for getting me through this. Not changing hardware again for another ten years.

Date of experience: October 30, 2025
Ohio
1 review
0 helpful votes
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New Experiences
November 9, 2025

My experience with Just Answer was important to me because I have been frustrated how to manage prime video. Although, the technicians know all of the ways and means to navigate help, I was charged multiple times a few years ago and I was very confused how to navigate. I think charges are managed quite differently now.

Date of experience: October 29, 2025