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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Darwish was so helpful and gave me the assistance I needed confirming that I couldn't access the hard drive without the password. He then gave me the contact details for Seagate and questions I could ask to see if I could retrieve the password details. Very helpful and much appreciated.

Date of experience: October 30, 2025
Illinois
1 review
0 helpful votes
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Super helpful and knowledgeable
November 9, 2025

Matt answered all of my questions and was very clear and precise. I had a very specific question regarding building a lifting platform on a second story and asked many follow-ups, so I am grateful for his patience with answering so many questions and his knowledge and skill.

Date of experience: October 29, 2025
California
1 review
0 helpful votes
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I had problems with the wording I got from a technician's statement, the statement implied that they were working for a separate company from JustAnswers and the the technician failed to clarify. I was unhappy and asked the chatbot if the technician had closed my question... somehow, the bot interpreted this as my asking to close my account. There was no opportunity to confirm only question asked was whether I wanted to list my question as priority. I said no because I had already done this.

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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Satisfied client
November 8, 2025

I was pleasantly surprised to have had a genuine "conversation" with a veterinarian. The doctor answered all my questions, plus provided additional information, as well as being very supportive.

Date of experience: October 29, 2025
Delaware
1 review
0 helpful votes
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Patient
November 8, 2025

I know enough to be dangerous in the computer field, but the tech got me through it. I would recommend this site to everyone!

Date of experience: October 29, 2025
Slovakia
1 review
0 helpful votes
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I was worried about my young cat being aloof after a bee sting and cortisone injection. The veterinarian explains to me it was quite normal and to keep monitoring in case of other signs like vomiting.

Date of experience: October 29, 2025
JustAnswer S. โ€” JustAnswer Rep
5 months ago

Hello Magali,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach outโ€”weโ€™re more than happy to assist you.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Michigan
1 review
0 helpful votes
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Telephone
November 8, 2025

It would be a lot easier for me to talk on the telephone. I am older and not very good using my iPad.
It can be stressful. I still only have a landline phone. I tried calling but couldn't use my landline phone.
I want to thank you for your help.
Sandra

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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The help I received from Just Answer
November 8, 2025

I spoke with a guy named Adam about obtaining some replacement knobs for my toaster oven. He was courteous, amiable and very knowledgeable. I am so glad I found this site. Thanks Adam and tell your supervisors that you deserve a big raise for the great job you did and how you handled everything ๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Š

Date of experience: October 29, 2025
California
1 review
0 helpful votes
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I had a very good discussion online and over the phone with ChrisEsq. The other 3 I chatted with were very helpful, too. Their kindness and support is greatly appreciated.

Date of experience: October 29, 2025
North Carolina
1 review
0 helpful votes
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Hopeful
November 8, 2025

After 41/2 hours on the phone I was told I hadto do it on line. I kept getting the run around. I'm going to try online with HOPE i can get the problem solved

Date of experience: October 29, 2025
Texas
1 review
0 helpful votes
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Excellent service
November 8, 2025

Alex was very knowledgeable and was able to diagnose my problem and had a solution within just a couple of minutes! Very pleased with this experience!

Date of experience: October 29, 2025
Nebraska
1 review
0 helpful votes
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Great Response!
November 8, 2025

I was extremely impressed and happy with Tejas Jha help with my issue. He ensured he had all the correct information. Thanks!

Date of experience: October 29, 2025
Sweden
1 review
0 helpful votes
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Email help
November 8, 2025

I needed help setting up my business email to coincide with my domain. Deborah was excellent in helping set up my business website to my email address.

Date of experience: October 29, 2025
Indiana
1 review
0 helpful votes
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You have to pay first
November 8, 2025

I needed to cancel my Experian account and was not sure how to go about it. I Googled Experian and "chatted" with their bot and before I could talk to someone that could really help me, I had to sign up for Experian AGAIN to even get my problem solved. Just Ask was great once I was connected to them, which didn't take too long. The assistant was very good.

Date of experience: October 29, 2025
Anguilla
1 review
0 helpful votes
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Elizabeth's Help
November 8, 2025

She was not just knowable but caring. I still feeling very uneasy with my situation but I'm better informed and know what to do next. Greatly surprised with JustAnswer because of hiring professionals like her.

Date of experience: October 29, 2025
New Jersey
1 review
0 helpful votes
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I have an issue with someone that keeps flagging my posts on Craigslist. No matter what I do or what city or state I post in someone keeps flagging my posts. I know that CL is anonymous and there is basically no way to find out who keeps doing this. The tech I spoke with gave me the best advice available. There isn't much more I can do. The horrible thing is I am a full-time musician and need to support myself and family. CL is a way I can possibly find paid shows so I can keep on working. With someone flagging my posts I don't have the opportunity to find work.

Date of experience: October 29, 2025
Ohio
1 review
0 helpful votes
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Microsoft 365 family issues
November 8, 2025

I had issues with my subscription to Microsoft 365 family. The technician help me fix it. He was very kind very polite. Very helpful. I definitely recommend him to anyone. My experience with his technician was great.

Date of experience: October 29, 2025
Illinois
1 review
0 helpful votes
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Dr Maria Serrano helped me ease my worries about my cat who had eaten yogurt and chia seeds and guided me on how to handle the situation

Date of experience: October 29, 2025
Portugal
1 review
0 helpful votes
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Questions answered
November 8, 2025

Ms. Ijaz was professional and thorough. She made sure she understood our question accurately, and she researched the issue in depth before responding clearly and in detail. She was open to clarification questions and responded to them equally well. We were impressed and silk be eternally grateful for her assistance.

Date of experience: October 29, 2025
California
1 review
0 helpful votes
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Exceptional service
November 8, 2025

I needed confirmation on some key areas in a contract I needed to sign that day. The service was quick and the lawyer matched to me was perfect. He gave clear advice directly referenced back to the associated legislation which enabled me to move forward with clarity.

Date of experience: October 28, 2025