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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I had a question about their FEES. I got nothing but a ROBOTIC RESPONSE. I read their "TERMS AND CONDITIONS" the phrase "double charge" comes up more than once... please read their fine print... RED FLAGS!
Sidenote: Plentyoffish.com as well as MANY other web sites directs you to go to this "HELP" (JustAnswer) and pay them $30.00. Because they can't answer /respond to a simple question you submit on line-----Because they have no "Customer Service" worth a can of beans.
Took my car to a dealership (Ford, Lincoln). They could not find the solution. Instead of taking the car to another dealership and spending more money I decided to ask an expert for advice on justanswer.com for $18. They say if you are not satisfied with the experts advice they will not charge you. They requested me to rate the experts advice. Guess what... I never received any advice from any expert. Insult to injury they charged me $18. Don't even get a glimmer of an idea to use this web site for expert advice, you will only get scammed just like I did.
I paid £11 to Just Answer for an answer to question. Have had no response to the question nor have I had any response for subsequent request for refund. Feel I could of been scammed so be aware befor using this site.
Promised a refund through email on 2/22. Today they said to get the answer about my refund, I have to pay.
I entered my $1 "deposit" through PayPal on 4/1/11 to ask a neurology question. The site says answers within minutes, maybe hours. Three days later I had no answer. I finally figured out how to ask for a refund, and on 4/10 was informed, "We will process your refund manually, usually within a day". It is now 4/18/11 and I have received no refund.
This website GUARANTEES that it will answer your question or refund the fee (in my case $48). The chat-room format of the website exposed me to an absolute idiot who called himself an expert. He stated, at the end of the chat, that he definitely could not answer my question but that I should contact the vendor. He did not spend the $48 and left it open for some totally different question should I be dumb enough to ask something else. So the $48 rmains unspent and available until I do! In effect, the GUARANTEE is a bet whether you can think of a question they can answer, not the reverse. Thus they have my $48 forever without really stealing it.
I have tried every possible avenue through this website to get an answer, a refund, or even a response to the numerous email and site link forms I have sent in. Your "deposit" is charged and taken from your account before you even get an answer. Every part of this site is useless except for the fact you will be pissed off about not being able to get your "deposit" refunded.
You will never get tour refund or any response from customer service. They owe me and will not respond. Kevin
Major Rip Off. They charged for an answer but without your knowledge they sign you up for a subscription (whatever that is) and charge your credit card the same fee charged to answer your question every month until you catch it. Avoid at all cost. I paid $18 dollars for 3 months for a 'subsciption' and got nothing for it.
I asked a question. Expert replied with a question. I answered. I asked if I was going to get an answer five times over 24 hours. Never got and answer. They took £18 from my mastercard.
This website is nearly worthless. The site says that your satisfaction is guaranteed! This is a LIE. The site says that you do not have to pay for an answer if you are not 100% Satisfied. This is also a LIE. You are required to provide payment information before you can ask your question. The site states that your card will not be charged until you utilize the ACCEPT button, this is also a LIE. You can check out websites such as this one on www.RipOffReport.com there are a lot of people that have been ripped off from this website. I wish I would have googled the site reviews before I GOT SUCKED IN on it as well. I hope this helps at least 1 person save their hard earned money from these thieves.
I used justanswer.com for a veterinary question regarding my dog. She was having a sudden condition and I was quite concerned. I provided the symptoms online to a vet and got some thoughts that turned out to have nothing to do with her ailment. It cost me $18 and it was a complete waste of time. It is no substitute for consulting a real specialist -- laywer, doctor, vet. There aren't shortcuts in life and you get what you pay for. I will not be using this site again.
I was hijacked to this account when I was trying to access the tech support for my new computer. I didn't even know I had been hijacked... I thought my site was using them to do the tech support. I had to pay $18 to get the computer fixed for a day. It started messing up again, so I went back to the site. They charged me $36 this time and did not provide me with anything! I fixed the problem myself while waiting for them to pick up. The next thing I know, I have an $18 monthly charge to my bank account. They did refund my automatic charge after an "investigation". BE WARNED! You must agree to pay BEFORE you ask your question. If the answer does not work, you are still charged for the transaction! I am still out $54 for an answer that didn't stay fixed!
I hate this wbsite. My mom asked a question about our dogs health and they wanted $15 for an answer. And because she didnt have a credit crd to pay for the answwer, my dog died. So mabey they won't chaarge 15 dollars for a damn answer
The website said my card would not be charged unless I approved the answer. I never approved the answer and I got charged anyway. There was no link to request a refund and nowhere to even get back to them to ask about it. It took them hours to send an answer and it was so basic I had already tried it (reboot your machine and the router). I never clicked the "Accept" button.
I would not recommend this site to anyone! They say your satisfaction is 100% gauranteed. However I did not get the help I needed and they charged me anyway, eventhough they have a reminder that say's your account will not be charged until you push the accept buttom. What a crock, I never accepted, and they also gauranteed they would get back to me within two hours via e-mail, it's been 4 days. I have also sent 4 e-mails to their customer service and have not received one reply. In order to get back on the website they want another deposit.
Needless to say I am not in the least satisfied with this site!
