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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I have hundred of pages of their admin giving BS. I have many email addresses and emails of their professionals that wanted to use me on the side. Just a disgusting company with a CEO Andy that is called out for giving back to society. What a laugh...
Absolutely dreadful site... signed up, asked same question three times - got as far as giving my bank details, clicking to process - only to receive a message 'apologising' for technical error. Contacted customer service first two times re: situation & assured no charges were made, however will not know for certain until account is checked w/in 24 hrs. Does NOT deliver as advertised... avoid at all costs!
This is shoked for me 2 times they took a money the amount 42€ 2 times. I ask last october the 1 € the last, why they do this? I would like to refund my money to gave or to donate to the my country philippines. Please help me to refund it, For the help my country Philippines Please!
I wouldn't even put one star to be honest. When we tried it once there was nothing said that its a subscription, we did one off payment on a credit card about 3 years ago ( well we thought that it is one off payment) and since then money was been regularly taken out every month and they were not shy to take out payment twice in one month! When we rung them to ask for refund they just politely told you where you can go! So much of their 30 day money back guarantee! Beware and avoid!
It depends on who you get. I got a vw mechanic who didn't give my any exact answers. Then the time was out before he could actually reply with a good answer.
Terrible site! I gave it 1 star because I couldn't rate it any lower. Very sketchy website. It is also very expensive! I signed up for unlimited plan and all of a sudden they said my account was canceled by a moderator and the guy on the phone could not answer my question and avoided it. I asked 2 questions and they were locked and they couldn't tell me why! STAY AWAY! This site is dangerous!
I asked a question concerning automotive electrical problems. By the time the "expert" gave me an answer, I had already figured out the problem and fixed it.
The answer from the "expert" was not accurate either.
They also automatically signed me up for a subscription for $24 per month. When I called about that, they said I must have clicked the button. That is absolutely wrong.
They did cancel the subscription, but to request a refund, you have to sign up as a member... which I'm not, and will not be.
My advice is to stay away from these folks... they are scammers.
Asked a question and was not given a satisfactory answer, did not opt to subscribe but on checking bank statements have been charged a monthly subscription. Noticing this after 2 payments had gone out, i then revisited the site and followed the procedure to make sure i was not a subscriber, have had another 4 monthly payments taken out to a total of £342. Have sent emails and made phone calls but to no avail.
justanswer.com kept our credit card number and refused to delete it from their system even after we cancelled our subscription.
BTW, we never got our free "Money Back Guarantee" refund-- that's a scam. Don't even try to speak with someone else besides the Asian call center worker who is reading from a very long legalese script of why you will never see your money again, and how they plan to keep your credit card number as well.
Charged $20.00 for research on an antique and never did get a satisfied answer. I worked with at least 4 so called experts and it took days to hear back from them. I only received a response after I emailed. I never did get an answer but you better believe they took my money
DON 'T USE them
Dear Denise,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
I used the site also. The advice was okay. I am in UK
However I too (allegedly) signed up for a subscription even though I remember specifically ticking the box that said I didn't want one. It seems that the site defaults to a subscription and many users don't check their statements, particularly PayPal ones to see what has gone out. It took ages to get the money back.
In all honesty, as they are offering unlimited questions for a monthly fee and the expert allegedly gets paid for answering those, it must be relying on slippage, people who ask one question and unwittingly sign up for a subscription otherwise the business would be running at a massive loss instead turning over millions of dollars.
I have looked all over the Internet for advice and the only other site here in the UK is this one www.expertanswers.co.uk which only gives you legal advice. To be honest, I asked a couple of questions in the advice was spot-on. On one of the questions they had no suitable expert and they emailed me and refunded me without me even asking.
Both sites offer 100% satisfaction guarantee but the only one that delivers is Expert Answers.
I fail to see how Just Answer can give 100% satisfaction if they don't give refunds, when asked, four weeks!
In my opinion, Expert Answers is light years ahead.
Dear Frank,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can look into your account and see what happened here.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
Absolutely great, thanks to chrysler's mechanic on lineI was able to save tons on money. His professional reply pin pointed the problem with my car that even two dealers could not resolve. Will definitely use it in the future. He even followed up with me and offered additional hints. I am very happy!
The site is not scam, however in my opinion, the experts, the professional one, violate professional ethics. The site in turn violates confidentiality making the answers available to anyone who did not pay for it. Medical experts should not be allowed to answer online questions since no one can be diagnosed over internet and without taking responsibility for that. I submitted my suggestions to the site, but no changes were made. Someone has to question the legality of licensed professionals answering questions on this site.
Asked the "experts", they asked some more details. Responded quickly, no response back. Asked again - turns out they somehow missed my response. Totally useless, will dispute the $36 fee with credit card / PayPal. They prey on people who are in trouble and set them in an even worse situation by scamming $36. If you are dissatisfied: FILE A DISPUTE. That site is a 100% scam, don't waste your time wit it.
A total and absolute scam. Money up front (best use Paypal as you can cancel it). Could not help me with a computer problem for $38. I didn't press the helpful button which would have meant the chap got paid. Strangely, I was directed to the site by Microsoft Support. My own computer with Vipre antivirus blocks the site as being of potentially harmful content, but my wife's computer which had the problem has AVG antivirus. I get emails almost every other day saying "Hey, I answered your question where's my money" sort of language. NEVER give them your credit card details.
Dear Peter,
I’m very sorry to hear about your experience and that you were unable to get the computer issue resolved with the help of the technician. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
I CANT RAVE ENOUGH ABOUT THIS SITE. I HAVE HAD EXCHANGES WITH MANY MANY EXPERTS OVER THE PAST 3 YEARS AND HAVE NEVER EVER BEEN DISAPPOINTED. I EVEN WORKED WITH AN ATTORNEY WHO HELPED ME WITH A COMPLEX LEGAL MATTER FOR OVER A YEAR AND HE SAVED ME THOUSANDS OF DOLLARS IN LEGAL FEES. THE NEGATIVE REVIEWS MAKE NO SENSE TO ME!
I have used this site numerous times, not because they are good, but really because I keep HOPING they will get better. When I had a question re: the law here in Arizona the stupid attorney was giving me information that did not even apply to Arizona and when I brought it to his attention he said I will have to look into Arizona law! Well I put in my question that I lived in Arizona! ONLY ONE TIME was I satisfied with the answer You can pay for Urgent but it still is not very fast. Today was an all time low and the last time I will ever use this site. I put forth a question last night regarding my sick bird that is not being vocal. I gave all the information and OVER 20 hours later I get a response from a Moderator that said, "We are still checking into this, have you found a solution yet" I was floored! I told them to forget it and how dissatisfied I was and no response only a deletion of my question! I really do not think this site has true Vets, Lawyers or anything, it's all a scam!
Supposed to be experts, no credentials I could find until they get a credit card number and better yet you can't get off the sight without shutting down your explorer and or google through the task manger total bs locks you up and won't let you do anything. Its a total and utter scam don't waste your time or money.
I proposed the" ANSWER TO MY QUESTION"; "upon submission" regarding "how to get soap out of my little puppy's right eye. (Note: The only time it has ever happened!). I made it very clear that if I was not given a faster and better answer than what I had mentioned; then I would just take the pup to the vet in a few short hours - I further explained that I did not plan to pay for "THE EXACT ANSWER, which I had submitted; as I already knew of ''that particular answer'! Their response was exactly what I told them I WOULD NOT WANT TO BE CHARGED; if they couldn't give me a BETTER AND FASTER RESPONSE! The answer was not acceptable! It was EXACTLY WHAT I EXPLAINED I WOULD NOT PAY FOR SOMETHING I CONSIDER "an unfair charge!" I specifically informed them that I would not be pleased nor would I pay for without a charge. I WILL NOT; AND NEVER REFER THIS WEBSITE TO OTHER PERSONS, In times of emergency! They DO NOT Practice with the hope of returning customers! They do not care about their reputation and repeat business. It is a shame that we (the customer) must pay the price - and a "business keeps making money; without giving real help for those of us who need it quickly in a form of emergency situation". It is a sad, sad world. A VERY UNSATISFIED CUSTOMER :( VERY SADDENED BY THIS PRACTICE.
Dear SP,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can make sure that you did get your refund. With regard to your experience on the site, we would like to underscore that the site should not be used for emergency situations. If you are experiencing a medical or any other kid of emergency situation you should call 911 or seek appropriate Medical or Veterinary care.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
I am very annoyed that Just Answer had debited my account 3 times, and had not responded to my question. Their web-site is designed to make it difficult to communicate without committing money and it has misrepresented the 2 times I re-accessed to obtain their response to my original question, as new questions, even though I was referring to my original question. This, incidentally remained unanswered up to the time that I decided to give-up on my £22 original payment. Imagine my annoyance when my bank statement confirms that the unanswered question has cost me 3 x £22.00 - £66.00.
I shall be doing something about this.
Dear Tom,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately. It sounds like you may have unintentionally opted into the subscription program and we'd like to make sure that you get a refund for any unused portions of the subscription.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
Dear Ray,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately. We should also be able to delete the card info.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam