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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
Even one star is generous... it is absurd... Paid £ 21 and got nowhere... When I tried to log on to my account ( which you have to set up prior posting question and paying) and it denied access... Bottom line is... Please stay away from this crap service... absolute 100% $#*!!
I contacted the doctor site since I was wondering if I needed to see my doc and they promised a response within 12 minutes - the doctor was IN. I gave an excellent description of symptoms, indicated I was diabetic and my age. Like someone else who reviewed them, I got a generic response but they did respond about 9 hours later with tendonitis. I went to the ER before I received their response and I had a life-threatening condition since it was cellulitis and something called SIDS due to MRSA. I was hospitalized for 10 days on 24/7 IV antibiotics. It had gotten into my bloodstream. These guys are not just crooks. They are dangerous.
The Expert on JustAnswer did a great job with my question. Thorough, thoughtful, yet fast. I really appreciate it. Thank you!
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The #1 complaint is their "accidentally" selling everyone a subscription or blaming the customer for being unable to decipher the doublespeak that bar associations have concluded is gibberish and incongruent, contradictory and not something they recommend a lawyer being involved with as advice is clearly not given although they post ads as if it is advice!
Nothing has ever done to alter the website so to not sell everyone a subscription
And by cooperating with the BBB once that has been initiated by the customer then JustAnswer will refund up to 3 months, however typically I saw 18 months average before somebody noticed a $60 billing every month!
It is a tremendous windfall of cash for doing nothing and 99% have no idea they bought a subscription! To troubleshoot say a car or furnace, you enter a texting ping pong game but the game is at turtle speed and no live video or phones just texting via remite with a 10 minute delay if lucky between interactions, many times much longer. The established experts are sub par for the most part as they have learned to make fake accounts and use a debit card and ask a high value question to bait a new expert who is a bit too smart for their tastes as he is "stealing" their money they say and think! JustAnswer.com says to new experts, if unaccepted questions are listed and you have something meaningful to add that will help the customer and get the acceptance please feel free!
However when you do and if you are smart, the smarter you are the worse off you are as they will conspire to, ake accounts and act obtuse and rate you badly which ruins the percentage rating and they pad their own via the same method however they get a subscription which is allegedly unlimited, however this makes no sense fiscally as the numbers do not make sense, anyways they ask themselves how old a furnace is 400 times a year with several fake accounts on subscription at $60 a month! So they amass 19,000 satisfied customers with a high 90% rating which on a website that s policy is if you are not happy you do not pay the expert, easily 30% never plan on paying any body ever!
Only thing is JustAnswer, com, aka Pearl.com already has it, they just do not give 1/2 to us experts! Same thing with the subscriptions sold, none of that windfall money coming in like clockwork for doing zero is split no reported as no experts get any 1099's etc, and the images of the top 4 experts are fake stock photo pics or a name with no last name! Or a dogs face!
I subscribed after the first positive experience. Been a member now 3 months. Used them 3 times. Twice I am satisfied I got good legal advice. Once they were not able to help me on an international corporate structuring question. Only complaint I have is that they did not come back and say sorry cant help you. They just kept saying "looking for an answer". So I give it 4 stars not 5.
This site is a pure scam.
I was supposed to pay a bill just once, however they are taking money monthly out of my credit card.
How can I report them to the autorities?
We used this company 1 time and got not a great answer to a question, we provided credit card information and were to have a 1 time bill. The bill has reoccurred monthly for 1 year even though we have never visited the site again. Do not provide them your information. They do not do 1 time charges!
Wow I don't understand all these horrible reviews? Ive had s everal experiences on that site, always with cat vets, and have always been extremely satisfied (though some vets are better than others, I chose mine carefully beforehand based on previous answers to other posters and avoid anyone who gave "generic" type answers or simply sent links to informational websites). I took a subscription for 2 months and there was absolutely no problem when I contacted customer service to cancel.As a matter of fact I had several contacts with their customer service reps via email(because my husband and I had both signed on to ask the same question so ended up with 2 accts and 2 subscriptions... Customer service fixed it all immediately and we were not double charged. I have always found them helpful and pleasant? I really don't understand all these negative reviews and problems people have had, i guess they were just unlucky or maybe other services are not as good as the VET question section? I have kept in contact with two of the expert vets and still ask them for help for "off hour "problems or while waiting to get to see my vet.My own family vet has always confirmed the treatment options suggested by the just answer vets so to me that gives them a certain credibility.
Posted a question and paid the required £33 up front payment. No answer other than an auto reply saying my problem would be looked into by Mr X the expert appointed to my case AND if i didnt Ike the expert i could choose another one.
No response for weeks. Wrote back using their auto response email and got another expert appointed and another demand for £40! It says clearly you only pay IF you are satisfied, which i was not! Demands for a refund go unanswered. THIS is a SCAM be warned.
I have only used justanswer once. I had a problem with my dishwasher. It was not heating the water. I had replaced the heating element which was a huge pain and it did not change the behavior. I came across justanswer and thought it was a scam but tried it anyway. The next step was a plumber and $$$.
I described the model, the problem and what I had done to try and fix it. I was fully expecting a answer telling me to replace the heating element again. Instead, I was told that on this model there was a common problem with a burned power relay on the control board.
I took out the control board and there was a big black spot under one relay. I tested the relay, put it back in and repaired the connection on the PCB. I put the control board back and now it works!
The answer was spot on and I did not have to hire a plumber. I gave the tech a stellar review and gladly paid the $38 which I thought was really high at the time but the plumber would have been 10x that + $200 for the new part.
I would use the service again but I do not see any reason to subscribe.
Absolutely horrible. A complete rip-off. I asked for a refund and will probably never see a dime of it back. Instead of giving me an actual answer, they sent me a link to a very, very generic response online - it was pathetic. Don't use this service
I just tried using them, paying $5 for initial review of the issue, and they promptly took $48 out of my account. I had no contact with them to justify this.
These guys are plain and simple CROOKS. It seems amazing they have not been successfully prosecuted. They do have a very smooth website, which looks as though it is linked to some of the leading computer hardware companies.
BEWARE! John Downing, Brooklyn
Overpriced, but I DID get an answer. Just be VERY careful not to buy a subscription by accident by clicking "free trial."
I agree with all the negative comments I've just read... wish I'd read them before using the site.
This is the second time I've been duped... the first 2 years ago that I had forgotten about when I was inadvertantly subscribed to a monthly charge for nothing.
This time from reading all the info on the site I thought there would be no charge until I was satisfied... I didn't even get an answer to my question and the charge was taken from my bank account.
Just answer also told me my email address was being used by someone else? How does that work?
My advice... stay away... can't imagine where the couple of positive reviews have come from!
Another reviewer who does not want to give this Company even 1 star
I signed up, like many others, for one answer (which was what we already thought we knew but we paid anyway) and without knowledge had apparently entered into a monthly contract for the following 2 years.
We did not use the site and on calling via my credit card Company was immediately refunded the latest year, but could not credit the first year as their system did not go back far enough.
I wrote to the Company who have completely refused to repay the additional £1,036 they have taken saying they only give credit 30 days and as this is older and they won't pay.
They have already agreed we never used the service so this is theft in my opinion.
Having seen all the other similarly placed individuals on the Internet I am disgusted they have been allowed to get away with this!.
We will take legal action to recover our additional year of payments. We have given them notice of our action and they are standing their ground that we are not entitled.
Let the Law decide
Asked my question, paid what I think is $5 which would be $28 if I'm satisfied. I have sat here waiting for an answer for 15 minutes, NOTHING. I don't think I'm going to get one. And I wonder if I will be charged the full $28 for NOTHING! Thank goodness I used Pay Pal.
I wanted to find out if my cat who has been stressed out could take a xanax while on prednisone for too much calcium. She was going to the vet a week later, but I wanted a quick answer. The online vet gave a good answer, but it was the same one I had come up with on my own. A week later, I had 4 debits from my bank account. They totalled $39.00. I thought if I joined for 1 month it would be $18 for my questions. No. They billed my 21 for my questions (including tip), saying that was before I joined and 18 for the following month's bill. I just called to cancel, but they will not reimburse me the $21 for the only online question I asked. I would not use this site again. Next time, I'll just call my vet, or do what I think is best.
Patty
I have used it twice to get the provenance of sterling silverware. In both cases, I got an immediate and satisfying answer.
I have had a monthly subscription with this site for some 2-3 years. I am an enthusiastic supporter and recommend it to friends and acquaintances whenever I get the chance. Over time, I have gotten answers from car mechanics, dentists, lawyers, travel agents and of course, computer tech support, that not only saved me hundreds of dollars but have enriched my life as well. I do admit that on occasion ( that are very rare) instead of an expert, I get a lemon. However that pretty much goes for the rest of life.
Just how much of a scam this is you'll discover
If you try to terminate the payments that by the
Way wasn't obvious were going to be monthly.
It impossible to stop the crooks taking your money
Without having to cancel you credit card.
Hello Hui,
My name is Adam and I’m the Customer Support Coordinator for JustAnswer. I’m sorry to hear that you had trouble posting your question to the site. It sounds like there may have been some confusion about logging in or registering a new account.
I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam