On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I did not have a problem with them at all. They answered my question quickly, and the Dr I spoke with was very empathetic with my situation.
Once they get your credit card number, your gone! My first ever internet compliant and compelled to do so. How they are allowed to operate is beyond me. You will simply be charged at random times for no reason and good luck getting your money back.
They advertise answers in an average of 8 minutes. I got no answer in over 6 hours, just $20 taken from my bank account. DO NOT USE.
I paid £47.00 for a quick answer re a property problem my son was having. I got no answer after 24 hours. When I tried the contact us phone section of the website it defaulted to email & when i tried to email asking where my question was the email part didn't work. When I clicked on the how to get a refund part of the website it kept saying page not found. A complete rip off- I feel very very stupid for falling for such an obvious scam and charlatan company. As another reviewer says BUYER BEWARE! DO NOT GIVE THESE TRICKSTERS YOUR MONEY. Please note- following posting the above review I was contacted the following day by someone from Just Answer and they arranged for me to get a refund for which I was very grateful. I hope the problems which I outlined in my post have now been resolved for other users.
I used this company for a question on a antique piece I had, the site said you have a 7 day free trial, but they charge you 33.00 to sign in, plus another 5.00, then you have to pay the antique person another fee, it was 13.00. I didn't get a good answer and when I called about the 38.00 in fees, they said the 7 day free is for 1 more question. What a rip off. Beware of this service.
Not able to log on, temporary password not working, I have paid my $28 after putting forward my question and not getting another passwood to get into this site. What the!
Fortunately I paid with paypal and will now cancel. BE CAREFUL!
This outfit is a scam. I had a problem with my camera. They were listed under Nikon, but I was k=led to believe a tech would answer me shortly. $ 4.00 to initial the contact and $ 15.
There after for a indication of the problem. After I gave them my credit card info, I got connected to a Lawyer page and the followup page was a $ 60. Charge.
THESE ARE SCAMMERS. DO NOT TRUST THIS OUTFIT!
I wish I had looked at this review site before signing up with them.
I needed to fix my air conditioner. Looking at some of the conversations of previous users of justnswer.com published in various forums make it sound really good.So I went to their web site. "Ask your question" is how it begins. I did not realize this but the answer comes from the automated computer, not a person. The response asks you to self assess the difficulty of your question and if it is emergency or not. I replied "non-emergency and simple". The response tells you that there will be a charge of $16, "$5 good faith deposit now and $11 after you are satisfied". You pay then they tell you that "you will get 10 minutes for the $16 and will be charged additional money if it goes over that time". I had already paid so had no choice, there is no option of saying no at this point. Almost immediately "allheatman" responds saying "Hello, how may I help you". So, I write out my question. Then I am waiting, and waiting and awaiting. Waiting for the person to respond. 30 minutes later, I was still waiting to even get an acknowledgement from him that he was even there or he was reading my question. I was getting tired of the process. So I wrote "forget it, I am cancelling my consult request, consider me a dissatisfied customer". Then I get a reply "I have referred your question to another technician". What a joke.
In spite of the fact that their rules said that I will be charged only if I am satisfied. However they had already charged me the entire $16.
After I emailed to their customer service, they were very prompt to refund the money though.
I think the web site should tell before taking any money that you will be getting just 10 minutes. One definitely cannot fix an AC in 10 minutes, not even trouble shoot it.
Stay away, has a question about my dryer, they wanted me to sign up for a monthly subscription, or pay $28 for one answer, with a "money back guarantee" the answer was bull crap and slow in coming. I used Pay Pal and was able to dispute the charge and get a refund. This site is not worth the trouble.
I had a misfortune of asking a question? What a mistake? They charge before you get a reply - Thats a first! So Before I even received a reply I contacted them and cancelled. They acknowledged this ( I have a reply acknowledging this fact). Then I saw 2 charges one they charged already before a reply! And refund which has lost some value in conversion. And then guess what happens? They help themselves and charged again? So do not pass your credit card to these cons on the internet who take advantage people like us who need help and advise. They take advantage of the situation and furthermore make unauthorised charges. I hope you listen to this advice.
Marty from just answers helped me out a heck of bunch. He wanted to know that the emulator worked. Let him know joe says it did and Thanks again. My girlfriend says I/m brilliant to get that e320 wagon going. Everything works for first time ever. Worth the bucks to ask Marty.
In my opinion Justanswer does not give you any value; I have used the German pool of experts only; the professionalism of their experts is more than questionable. It seems that they delay the answers and lack basic knowledge. I cannot recommend Justanswer.com. The 30-Day Full Satisfaction guaranty and promise is just an empty shell.
I overhal cat c18 enginewhen i install camshaft and tight sealin plate 3 bolts of cam cam is stuck and dosnt move. When i loos 3 bolts of sealing plat thtats hold camshaft cam move freely by hand. What cause.
How can I stop charges to my credit card that I did not authorize? This outfit sucks and I have been charged $134 for nothing,, I want this to stop NOW!
Asked a pretty simple question for a modern mechanic. Had no answer fro over 24 hours then asked for refund. Then got free upgrade to PRIORITY another 24 hours past still no answer. Asked the same question on a free bmw forum got the answer i needed in 20 minutes. Annoying thing is the wouldve been fixed two days earlier without using this dis-service
Charged my credit card $44 for helping solve a coding problem in a website. They gave me no answer - I still have the coding problem and I'm out $39. (They kindly refunded my $5 deposit.)
Their customer service is dreadful - they defend the company and you're outta luck. I called 3 times and was on hold until I was disconnected. However, after finally getting through the 4th time with a customer service person, I was able to get a full refund. (whew!) But you have to go through an awful lot of work for this.
Tried to get my Harley Davidson fixed. They charged my card but never help me. I tried the second time ( Im stupid) No help, but sent me a survey about there service
This service puts you in touch with an expert in some field, from plumbing to law, in which you need help. I used it once with a question about an electrical problem; the guy accurately diagnosed the problem and told me what to do, it was fine. The second time, though--a plumbing question, the dishwasher wasn't draining properly--I got instructions that I couldn't follow. I ended up looking for an answer on Google, which sent me to a Youtube video, which suggested I was lucky I hadn't gotten very far--there were basic things I hadn't been told, including how to avoid electrocuting myself. When I complained, JustAnswers really didn't apologize or take the problem seriously, though they did refund their fee. I won't use them again.
I purchased a french door built in refrigerator (model KBF 042FTX02) from KitchenAide six years ago. The motherboard is malfunctioning and KitchenAide has no replacement parts to remedy this, as the factory was destroyed during the tsunami in Japan.The only option they will give me is to buy a new one! This company will not back up a 6 year old product. Consider this when buying appliances.
Hello Amanda,
We're sorry to hear that you're unhappy with the product that you ordered from KitchenAid. It appears that you may have posted a review on JustAnswer by mistake as we do not sell or distribute KitchenAid appliances.
If you need to reach KitchenAid the number for Major Appliance support appears to be 1-800-422-1230.
Let me know if you need any further assistance.
Yes they completed the task and fixed the problem. That wasn't my issue. What they did was quote me a price of $31 and charged me $50 instead. Each time a charge came up I would specifically ask is this part of the $31 or an additional charge and both times he said no it is part of the $31. Big surprise when I checked.
Dear Jim,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam