On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
The assigned tech expert was able to diagnose the problem through online chat and remote operation of my computer and printer/scanner, and downloaded a driver that I needed. The service was quick and user friendly.
My experience on this site was very good.
They answered my question quickly and precisely with friendliness and good knowledge. Ari my technician asked me precise questions to get the correct information so as to be able to give me the best possible service.
I appreciate the after hours, weekend response to my Veterinarian needs. Everything on the internet about dogs coughing were about Kennel cough, that was Not her problem. I did the steam bath and honey and my dog and I slept better with way less coughing. Thank you.
A truly disappointing experience with this site--essentially just a glorified Google search. I sought some time-sensitive legal advice, and while the rep. Who responded was quick and seemed knowledgeable, it felt like I was getting a lot of cut-and-paste information, most of which I had already discovered myself online. When I queried about something more 'advanced' the rep. Sent me an "offer" to have a live telephone chat for $300 (!).
Just Answer assured me up from that I would only be charged for the initial fee AFTER I accepted the advice as useful; however, they charged me immediately after I was connected to the legal rep. Their signup page is also incredibly misleading, in that it offers a "free trial," but then automatically selects a locked-in monthly rate of upwards of $50--which they have ALSO already charged to my card.
I searched reviews on this site, found a lot of disappointed users and it seems that while JustAnswer customer service is lacking if contacted directly through the site, they are quick to respond to negative marks on review sites. So I thought I'd expedite the process and post here... will be awaiting a full refund. Thanx!
Expert knew exactly what the problem was, why it happened and how to correct and then did so quickly. After many wasted hours b/c of the problem, I got my computer functionality back immediately as a result.
Title says it all. For busy multiple property owners, like myself, prompt expert legal advice is an invaluable resource.
I have used this site twice now for veterinary advice and found it to be extremely helpful both times. I have gone through a particularly traumatic time the past few months, due to having to say good-bye to my beloved cat, Luke, and the vets I dealt with, most recently Rebecca, were wonderful, knowledgeable, caring and compassionate. I couldn't ask for anything more.
My dog was acting strangely so I was just looking through posts on JustAnswer. A vet assistant came online and asked me to explain the problem, so I did. THEN they ask for a refundable $5 deposit and promise to have a vet read about my dog's problems. I was instructed to press "continue" to make the deposit. I chose to go through Paypal because I'm in the midst of an identity theft problem and won't give anyone my credit card numbers. I thought I was seeing that I had $19 balance in my Paypal account and figured, "that's good... I only need $5". HOWEVER the balance was what JustAnswer was trying to collect. I feel pretty stupid because I rarely use my Paypal account for anything other than eBay purchases. Once I realized that JustAnswer charged me, and received, $19 I was furious. I immediately contested the "purchase" with Paypal and sent JustAnswer a note stating I did NOT agree to a $19 charge and that I will not open any correspondence from a vet until this is resolved. We'll see how legit they are when they refund the full $19 or we'll find out that they really are a scam. I'll update when I have an answer. 3-8-16 As you can see by the answer posted, they are not accepting any responsibility for their misleading practices. At NO TIME did the website ever say there was a $19 charge to have my question answered and at NO TIME did their website ever say there was a different policy for Paypal users. I messaged them through Paypal within minutes of realizing I was tricked. They only responded today because I escalated the Paypal claim when they did not respond to me. I never received an answer to my question, nor would I accept an answer to my question, which I stated in my immediate response to them. They only responded today 3-8-16 because this was the final day Paypal would allow them to respond before finding in my favor. What a pack of crooks! So much for their "No Risk. 100% Satisfaction Guarantee".
Hello Dena, we're very sorry for any misunderstanding. Customers who pay using a credit card will pay a small deposit, with the remainder being charged when an Expert responds. Customers paying by PayPal have to pay the whole deposit upfront because PayPal requires the username and password to your PayPal account. So, you can see how paying via PayPal is very different from paying with a credit card. Clearly, we need to improve the messaging to customers when they choose PayPal as their funding source.
In any case, both PayPal customers and credit card customers have to pay the full deposit amount in order to unlock answers for viewing. The small deposit amount that credit card customers pay is a way of validating their credit card.
Again, we're very sorry for any inconvenience caused by having to pay the full deposit when you post your question. If you need further assistance with your account, please send an email to [email protected].
The response to my inquiry was fast, detailed and to the point. It was especially helpful that
We were able thereafter to carry on a dialog to futher determine the nature of the problem and potential fix.
For two weeks, my partner and I were deciding on whether to leave the US without getting married or stay in the US and apply for a green card. We really wanted to leave the US but my partner had overstayed an F1 Visa and we didn't know what the consequences would be or if in the future we were willing to visit the US or even get married in a different country and visit the US. These were important questions for us and it was very difficult to get answers online. Our expert helped us all the way through and allowed us follow up questions at no additional cost.
Hello,
I had a doubt about work needed on a 2008 Chrysler 300 with the 2.7 that I could not resolve with either the Haynes manual or AllDataDIY, neither was clear.
Had never tried JustAnswer and was somewhat skeptical, but after trying it out got my doubt erased quickly.
Will definitely use the site again.
Regards,
Edmundo
I had a problem where my refrigerator temperature was too warm. The JustAnswer expert texted back and forth with me a number of times, had me check various things and I was able to find and fix the problem. The refrigerator is working properly now. I appreciated the help and the fact that I was able to get the problem solved on a Saturday night.
My Pomeranian Jeter is dealing with a collapsing trachea and taking Lung Tone. He had a bad hacking attack over the weekend, so I tried JustAnswer. Dr. Altman got back to me very quickly and concurred that I could try children's benedryl and the dose as well.
She also suggested shower steam might help. I really appreciate her concern and assistance
Thank you!
Marcia Samuelson
PS. Another tip I read about on line is to rub Vicks above the dog's nose. One pom owner has been using this for 10 years. I tried it and it helped. Jeter (and I) finally got a good night's sleep
Was having a starting problem with my Isuzu Trooper, could not afford to take it to a dealer again, Gary told me the probable cause and gave me the solution. My grandson did the job as he is a second year apprentice technician and it worked. Thank you, you saved me a lot of money.
I am co owner with 3 other sisters. Two of them want to remodel my moms old house and I want to sell it. They are telling me it is an illegal lot (it is 2 acres) no easement, but sits in the middle of south austin off east riverside drive. I know it is worth something to the guy that owns land next door because he purchased his for the very purpose of it being investment land. I knew they were down playing the value, so I would sell to them cheap and walk away from it. I found out what I needed to know in time to keep from making a big mistake.
I was told that Shell Vacations Club was guilty of Fraud, Identity Theft, Misrepresentation, and I should contact The Consumer Protection Board. I did as instructed and charges were brought against them. My electronic signature had been used to order points that I had not authorized. They had charged $19,800.00 to my PayPal account. They had charged it in June and it was finally resolved in my favor in October. Just Answer remained in contact during that time. They were a life saver.
If you've ever waited in a shop, been gutted by a shop rate diagnosis or been sold on work not necessary then you need this service. I've diagnosed two problems, (non starting condition) and (excessive shaking) for less than 50 bucks. Both techs were spot on and the first situation required 6 or 7 steps to find the faulty circuit. This is so easy I'm sorry I didn't find it sooner! If you have any ability with a wrench and even a passing knowledge with autos, you can find answers for "chump change." I love this service! I'm not related to this company!
Needed assistance with questions regarding Frigidaire stove/oven. Received prompt courteous answers to all my questions. Continued answering my questions until I thoroughly understood everything. Would definitely use this site again. Would recommend this site to anyone with questions needing answered.
After service at authorized MB dealer, have a missing in engine when come to a stop. Does not happen every time. Return to dealer cannot find problem. My wife suggest go on line and ask MB. Find you, ask question, get suggested answer immediately. Next day return to MB repair give them you recommendation, problem solved, apologized, no charge. WOW. Thanks, Gene.
After five months of searching for an attorney who would just answer a few questions, lead me to whom I needed to speak with, what kind of questions I really needed to ask to find the right attorney, and what questions I was not asking correctly, my rep from this site not only answered my question, he led to whom I needed to call, report, and follow up with in order to get a resolution to the issues I am wanting to address. Every attorney I spoke with in the real estate business is willing and represents the dealers, not the purchaser. I was so upset and didn't know how to resolve these problems. With his help I contacted the peoples whom he suggested I call and found the right person to help me. WOW! How great is that? Again after five months of searching in one day I was was directed to the right people to help. If you have a question and are about to give up-don't. Just answer will have someone working there who is just the right person to answer and maybe direct you to whom you need to speak with or contact. DON'T GIVE UP! They really are here to help. Shari
We would be happy to address your customer service issues. When a customer isn't happy with the Expert who has responded, they can always ask the Expert to opt out so that they can work with a different Expert. We're sorry if there was any confusion over the deposit system on the site. A deposit in the full amount of your question value is required to unlock answers for viewing. Regarding the free trial, there are 3 monthly membership plans customers can choose from. While the Plus plan is pre-selected, customers still have to click on the orange "Start my free trial" button in order to be enrolled in the membership. Enrolling is not required or automatic. You can contact our customer support center 24/7 by sending an email to [email protected]. We would be happy to assist you.