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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I had a question, just out of the blue thought I would give it a try and worth the money to get an answer from a professional who should know. I was pleasantly surprised at the prompt response to my initial questions and my follow up question. I recently confirmed the answer I received from "JustAnswer". By taking the chance and paying the cost to get an outside, professional answer, just netted me some much needed extra dollars. So, yes, for what I was looking for, it was definitely well worth it. Amazing since I hardly ever will pay for something like this but this time so glad I did.
This service was a life-saver for me & my pet. The Vet replied quickly and thoroughly, including information explaining their answer to my concern. I was so thankful for them being there & taking my concern seriously.
Thank you!
Was advised to check battery cables and clean terminals and check back if needed. Which I did and it reinforced an idea about the starter being bad.
My dog bronzes over. Last time me and my vet turned her from red and itchy to snow white again. We moved, she bronzed over and I followed the same path with a different vet to no avail' I was about to give up when I went back to "Just Answer" since they helped so much on another question. The vet offered that this time she may be bronzing for different reasons. You were right. We pulled the treats, and attacked for a yeast infection and she is getting better- she is happy again and not sick. Thank you.
I would contact them again as I received usefull help and lots of caring for my companion Jessie (German Shepperd). Thanks
I noticed the first so called "person" you speak with about any problem is just an especially dumb chat bot.
You can say pretty much anything to them and they will just vomit forth pre scripted questions (which you can answer with complete nonsense, such as telling them your sick kitty is a Ferrari with fouled spark plugs, or your Chevy is a "Ford Model T built in 1905.")
Then they auto forward you to their "payment" screen.
A sleazy company that seems to solely exist for taking desperate peoples money.
(If you doubt this review visit their website and try it for yourself.)
I was skeptical at first however I was soon put at ease when I allowed the Tech to run my computer and my problem was completed in about 5 minutes. I am extremely pleased with the service. THANK YOU.
David Kiely
Answered all my questions in a timely manner, and was very professional. Worth every dime!
The advice was concise but thorough and on-point. I liked the fact that I could ask follow-up questions as long as they pertained to the same subject matter.
I received a quick answer to a diagnostic problem with a refrigerator. I told the guru what I was experiencing, what I had investigated with the problem, and what I suspected the solution was and wanted to be second guessed. I was told my line of thinking was completely correct and asked to rate so he could get paid. When I received the parts and switched them out, the problem persisted. I said I wondered if I had a bad part or is there something else I missed. He agreed it was a bad part. I got a new part and nothing changed. After doing extensive research I discovered I had made some assumptions in my original diagnosis (inside fans not running) that were false (inside fans turn off when doors are opened to conserve energy). Any real technician would have known the fans don't run when the doors are open and should have educated or second guessed me and steered me in the right direction. Turns out rather than being the control board it was a simple temperature sensor. When I asked how I could check the operation of the temperature sensor with a voltage probe I got no answer.
So basically I paid money for a yes-man to pat me on the back and agree with me multiple times instead of a tech to walk me through the process and identify where I was going wrong. In the end I got an "answer" but not a solution. I also spent $300 on parts I didn't need based on the confidence that a "guru" agreed with my flawed line of reasoning completely. If I ever use this service again, which is unlikely, I definitely won't be pressured into rating my answer before I'm sure it was the correct one.
Edit 6/5/16: I added a star to my review because I was contacted by customer service and offered a refund at least. Believe it or not, I decided not I to take them up on it. After reviewing the conversation with the tech, even though he didn't point me in the right direction the person did take the time to find an exploded parts diagram, a link to the parts, and a couple of other things. Even though it didn't ultimately solve the problem at least I feel there was enough added value to the process not to ask for a refund. I guess one needs to have the proper expectations going into this: you're going to get some quick answers, not an extended saga over days as you try different things. Also, it's incredibly hard to diagnose appliances remotely without being able to see them. I still feel like the person could have done more to point me in the right direction, but at least he added value to the process.
Hello Brandon, thank you for the feedback you have provided. We're very sorry that your experience with the Expert didn't turn out well. We will send you a private message on how to receive a refund.
I was having major problems with window s 10. I am a complete novice but they sorted it all out. I am so thankful.
I've used this website for two different issues, both vets, one large animal, a goat, and one cat vet.
The goat situation was quite difficult and the vet, who worked with me was very qualified and helpful over quite a few days. She explained everything clearly with care and feelings for my milk goat. I couldn't have had better care if I had taken her to a vet in person.
The cat vet was just as helpful, although the situation was not as serious.
I will use this site every time I have a need they can fulfill.
I love not to spend 2 hours researching the history of my antique proposed purchase or past purchase. Simple, concise answers help me learn more about the item and kickstart my research on the history. Thank you, if you hadn't thought of this website, I would have! Worth every penny.
I received a quick and accurate assessment of my "Complicated" problem.
Which turned out to be an easy obvious fix. Dah My bad. Over thinking for the worse.
I have been very satisfied with my experiences. I use this service when I want a second opinion from my vets.
I am really happy with the way justanswer helped me fix my TVs audio problem. The experts were very helpful and showed a lot of patience which made it really easy for me to discuss and clarify my doubts with them. And the way they dealt with the problem was so detailed and methodical; no confusion from my end when I was trying them out on my TV. This has been a great experience with justanswer and its experts. Loved it!
Suffered from a persistent fever last month. Nothing I did, could bring my fever down. Finally, contacted justanswer experts for an advice and started feeling better within a weeks time. They were like a life savior for me. Because of this fever, my work was getting affected, which in turn was affecting my mental peace. The experts were very responsible and understanding. Comforted me throughout the session as such fevers are normal and that I shouldn't get all worried. Now every time I have an issue, justanswer experts are the first people to come to my mind.
When I first used just answers I wasn't sure about it but now I use it all the time to make sure what I do at work in relation HR is done right.
I was having an electrical issue with a Dodge Stratus with the Heater control. Although the mechanics final outcome was flawed. The testing procedure was spot on and I was able to come to the correct conclusion quickly and easily. I'm sure with another question or two answered from me, He too would have come up with the correct answer to the problem. I will definitely use the service again.
JustAnswer is great! The legal question that I asked was compared to a $200/hour attorney and the answers were nearly identical. This is an amazing resource!
Hello Jenette, thank you for your feedback. Please be aware that the automated chat that you see initiated by Pearl Wilson is a tool that is used to guide customers through the question asking process. The process is a way of getting a customer's question to the right category and the right kind of Expert. Either the profiled Expert, or one of their colleagues, will respond to your question. When your question has been submitted on the site and payment has been authorized, your question is available to all of the category Experts. The Experts review your question and decide if they are best suited to answer your question. If they are able to assist, they will post a reply, and you will receive an email notification with the link to your question page. If the Expert decides that they are not able to answer the question, they will move on to another question, and your question will be reviewed by the other category Experts. Most questions receive a prompt response, but if you ever need assistance in connecting with an Expert we are happy to provide our assistance. JustAnswer has a 100% Satisfaction Guarantee. Customers may request a prompt refund if we are not able to help them with their question.