On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I had a legal query and was just Googling around to try to find an an answer. Before I knew it I was on "Just answer" and connected via their Live Chat feature. I asked my question to the legal associate and was told to give brief details so it could be passed to a lawyer. So within 30 minutes of logging on to Google I had got legal advise for a very low fee! I am now using that advice to take it further. I would highly recommend their services.
All they care about is money. The individual who was meant to answer my question choose to ask me irrelevant questions instead (this to me showed he was inexperienced in the field and at one point felt like he was taking the piss). Asked for a refund and its been 3 weeks, no sign of my money. Had to go through paypal. Received an email from them saying they have refunded but still no sign of it. I will advise to be careful using this website.
The person who helped "took over" my computer and changed everything needed to make it compatible with windows10. I am so glad she was able to help. This was done from afar
The "expert" that answered my inquiry gave concise, accurate information. He also gave a link where I could order necessary parts. I would definitely use this expert again. And if I had a question on a different topic, I would trust the advice of any expert recommended by JustAnswer.
Last year my washer died. JustAnswer tech diagnosed the circuit board needed to be replaced and sent me sheets from the tech manual and comments to do the job. Bought board online and Success. This week I needed help with thermostatic shower valve and there was nothing online anywhere. Eddie identified the valve from pics and sent 2 tech how to manuals and suggestions. Both times they were simple fixes if only you know the fix. Both times I fixed the problem with simple tools and saved a boatload of money. I'm guessing those two sessions saved me around $500 in service calls and parts markups. I always check youtube for repair tutorials first but there are a LOT of holes in that knowledge base. I highly recommend justanswer.com. Both techs were very very quick to respond and highly knowledgeable.
Your agent spent a lot of time trying to help me but unfortunately my deleted emails were lost forever.
I was struggling with my computer, over e-mail and passwords, hacking and the like. My computer guru could come but it would have cost me $100. Plus I had to be here later on in the day which wasn't really convenient. I decided to use Just Answer and got my problem solved within a half hour and a little more than half the cost. The remote handling did cost a bit more than the original quote but it was well worth it. My computer and e-mail are running well. Thank you.
After submitting my first question to justanswer.com, I assumed my response would take a few hours minimum. To my surprise, it took just a half an hour. Furthermore, the medical question I asked was not easy and the answer I received was thorough and informative. I have since asked two more questions and those responses came in minutes. I can not say enough about justanswer.com. It's a fantastic, easy-to-use service that I highly recommend to everyone.
Freezer was acting up and wouldn't keep things frozen. I had already checked a few things that I knew would be checked and provided the information necessary and received a prompt reply with my solution. Part ordered and Freezer is repaired. The tech who helped me not only gave me the a quick response, but also some details as to what was happening so I could look up the correct part and get it on it's way. Thanks so much. The price was right and well worth it to ensure confidence in ordering a $100+ part.
The answers received were succinct and covered my requirement effectively. The additional suggestions added to the plausibility of my case. Definitely recommended.
Having already one great experience with JustAnswer a month ago, I had no hesitation to contact them again. This time is was about Social Security signup and Medicare Part A. About an hour and a half later I got the response. The manager at the local Social Security office was not able to answer the question for me. Thank you JustAnswer
I had a question about someone who got robbed and needed money from me to get home. I thought it was a scam so asked JustAnswer and they thought so to. They gave me very good advice and it worked. I would definitely come to this site again if I need help. I plan to spread the word also. Thank you JustAnswer
If any of you have any questions or concerns from doctors then justAnswer is the place to write to and they will do everything they can to help you. They have helped me many times.
Below is the original review I gave, a 1 star. But as you can see I'm now OK with this site. Thank you to Adam in Customer Service for taking the extra time and effort to make things right.
Original REVIEW: After a week of fighting with the just answers site I give up on them but not you. A $38.00 loss for me and another lesson is research first, you don't always get what you pay for. SCAM! STAY FAR FAR AWAY.
Hi Kim, we contacted you by email today to resolve your issue. If you need further assistance, please be sure to send an email to [email protected].
I am a boomer-gen tech user who really only wants the net access for communication, shopping/price comparison, and occ research. Not games, not face book, rarely trip planning, or any of the other zillion reasons folks use this amazing tool.
So when I couldn't open my email, it was a big deal. Jason j. Worked a lot of angles to find the prob. And was able to make it accessible. I'm not sure what finally worked; but mission accomplished! The only residual problem is a clock that is 1 hr late. To me, not a biggie. Mb
My conversation with Appliance Guru about my broken dishwasher ended when I no longer had the tools (and strength) needed to continue chasing down the problem. It was helpful though because he provided the diagnosis and most likely solutions to the problem. I felt much more secure and prepared to deal with the live repair person.
When I asked Appliance Guru for a recommendation for a repair person in my area who was knowledgeable in my brand, he gave me the name of the most expensive appliance repair service in my area. I needed to do my own research to find a reasonably-priced (with an additional coupon) appliance service company to fix my dishwasher. And they did --the same day.
Good answer! Very helpful. Bird doing better. (There is no bird vet in this county) the only glitch I had was with my credit card. The first two charges went through ok but when I tried to leave a tip the credit card company fraud dept blocked the transaction. I guess the three charges in a short time triggered a red flag. So it might be a good idea to alert your card company prior to the transaction.
Nathan answered my questions with help that was clear and easy to follow. He helped resolve my problem with my kindle. Thank you.
It is now hard to find camera shops if you get stuck with your camera, so this service is a great alternative. Very quick and not too pricy, and there is not limit on the time you have to take (as far as I understand).
I was given some suggestions to solve the problem that did not work., but by experimenting with the settings of the thrust bearing cam within the recommended setting range the problem knocking noise was reduced to nearly inaudible. This solution was NOT included in the suggestions. Might be a good idea to have the repair tech collaborate and share ideas on recommendations to customerss (callers).
Hello Charles,
We're sorry to hear that you weren't able to get the help that you needed from the Expert. When requesting a refund the funds are usually returned within 3-5 business days at the most, often much faster through PayPal.
We will reach out to you privately to see if we can locate your account and follow-up with your refund.
Let us know if you need any further assistance.
Regards,
Adam