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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I have used this site numerous times, not because they are good, but really because I keep HOPING they will get better. When I had a question re: the law here in Arizona the stupid attorney was giving me information that did not even apply to Arizona and when I brought it to his attention he said I will have to look into Arizona law! Well I put in my question that I lived in Arizona! ONLY ONE TIME was I satisfied with the answer You can pay for Urgent but it still is not very fast. Today was an all time low and the last time I will ever use this site. I put forth a question last night regarding my sick bird that is not being vocal. I gave all the information and OVER 20 hours later I get a response from a Moderator that said, "We are still checking into this, have you found a solution yet" I was floored! I told them to forget it and how dissatisfied I was and no response only a deletion of my question! I really do not think this site has true Vets, Lawyers or anything, it's all a scam!
Supposed to be experts, no credentials I could find until they get a credit card number and better yet you can't get off the sight without shutting down your explorer and or google through the task manger total bs locks you up and won't let you do anything. Its a total and utter scam don't waste your time or money.
I proposed the" ANSWER TO MY QUESTION"; "upon submission" regarding "how to get soap out of my little puppy's right eye. (Note: The only time it has ever happened!). I made it very clear that if I was not given a faster and better answer than what I had mentioned; then I would just take the pup to the vet in a few short hours - I further explained that I did not plan to pay for "THE EXACT ANSWER, which I had submitted; as I already knew of ''that particular answer'! Their response was exactly what I told them I WOULD NOT WANT TO BE CHARGED; if they couldn't give me a BETTER AND FASTER RESPONSE! The answer was not acceptable! It was EXACTLY WHAT I EXPLAINED I WOULD NOT PAY FOR SOMETHING I CONSIDER "an unfair charge!" I specifically informed them that I would not be pleased nor would I pay for without a charge. I WILL NOT; AND NEVER REFER THIS WEBSITE TO OTHER PERSONS, In times of emergency! They DO NOT Practice with the hope of returning customers! They do not care about their reputation and repeat business. It is a shame that we (the customer) must pay the price - and a "business keeps making money; without giving real help for those of us who need it quickly in a form of emergency situation". It is a sad, sad world. A VERY UNSATISFIED CUSTOMER :( VERY SADDENED BY THIS PRACTICE.
I am very annoyed that Just Answer had debited my account 3 times, and had not responded to my question. Their web-site is designed to make it difficult to communicate without committing money and it has misrepresented the 2 times I re-accessed to obtain their response to my original question, as new questions, even though I was referring to my original question. This, incidentally remained unanswered up to the time that I decided to give-up on my £22 original payment. Imagine my annoyance when my bank statement confirms that the unanswered question has cost me 3 x £22.00 - £66.00.
I shall be doing something about this.
Dear Tom,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately. It sounds like you may have unintentionally opted into the subscription program and we'd like to make sure that you get a refund for any unused portions of the subscription.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
I called this service several days ago with a serious question about FIP in cats. I got a Dr. Will who states he is a horse expert as coauthor of some type of journal. Once the site got my info I was put in the 'waiting room' and informed that I would receive an email or text message when my question was answered. I waited and waited and then, to pass the time I look up reviews for Just Answer on the web. As soon as I saw the reviews I called my credit card company and had my account changed.
I went back to the site and saw that I was still in the waiting room an hour later and now my question was being reviewed by several experts. I closed the site and thanked God for seeing the negative reviews before I got ripped off.
DO NOT use this site it's a con PLUS they will steal from you once they have your card/bank details.
I watched as their mod changed her name – logged off as mod, logged on as ‘expert' – she forgot to alter her status from ‘mod' to ‘expert' silly cow, plus the timing was pretty obvious anyway.
Plus the ‘expert' made the same spelling mistakes she did.
Plus I was asking a question about my car engine and she'd no more idea than me how to fix it.
I waited four days, didn't get one (real) expert reply, still couldn't fix my car so asked for my money back – a long drawn out process involving a phone call, a long wait and a large bill.
They refunded my money, cancelled my account, waited a couple of months, then started drawing money from my card again.
I've asked for my money back, they're ignoring me. If they don't pay me back within 24 hours I'm reporting them to the police – UK, US, wherever.
Don't let them get away with it people xx You report them too.
And if you haven't used them yet, if you're considering using them, for pity's sake DON'T.
DO NOT GIVE THIS SITE YOUR CARD DETAILS THEY WILL STEAL FROM YOU.
EcoMech Geothermal & Mechanical
100% Positive feedback on 17 Accepts
RoJo1022
100% Positive feedback on 17 Accepts
Mike
96% Positive feedback on 149 Accepts
Zev Simfukwe
100% Positive feedback on 23 Accepts
Hvacexpertjoe
95% Positive feedback on 80 Accepts
Gary Brufach
100% Positive feedback on 12 Accepts
MattR757
100% Positive feedback on 14 Accepts
Drcool
99% Positive feedback on 189 Accepts
Doug Scott
100% Positive feedback on 42 Accepts
Tadowhere
93% Positive feedback on 40 Accepts
REAL HUMAN EXPERTS DO NOT LAST, OR ARE ROTATED EVERY 3 MONTHS
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http://www.sitejabber.com/reviews/www.justanswer.com
Seems like a bunch of people miss the boat cause they either don't read the info or just panic when things don't go their own way. I never had a problem and got plenty of very good answers. The bad or not so good answers that I knew were a bunch of bull I got my money back, no problem, just call them and talk to a live person. Don't keep sending worthless emails to a robot.
READ the TERMS:
For Pay-Per-Question Customers, if you do not provide a star rating of 3,4 or 5, and are not satisfied with your experience on JustAnswer for any reason, then as your sole remedy and within thirty (30) days of when you paid to ask your question on JustAnswer, you may request a refund by calling Customer Service (available 24 hours a day, 7 days a week) at *******220. Please check your My Questions page before requesting a refund to make sure you have viewed the most up-to-date responses to your question. If you have provided a star rating of 3,4 or 5 or more than thirty (30) days have elapsed since your payment, you will not be entitled to a refund.
For Subscription Customers, you may cancel your subscription at any time and request a refund of that period's fee minus any monies already paid to Professionals by contacting Customer Service 24 hours a day, 7 days a week at *******220.
To cancel a subscription, you may contact Customer Service 24 hours a day, 7 days a week at *******220, or log into your JustAnswer account
I guess your experience depends on what expert answers your question. I have asked MANY questions on justanswer (mainly pet questions) and I have received excellent service within minutes of asking my question. I can even ask follow up questions, so if I'm not satisfied with the service I can ask until I am satisfied. These people are REAL and their qualifications are also real. In order to become a professional expert on the site you HAVE TO PROVE YOUR CREDENTIALS. Anyways, I recommend it highly. Sorry the rest of you had bad experiences.
Are you kidding me? Of course it is a SCAM, why would a Lawyer, Neuroligst or even a plumber be answering your questions at 2am? The last time I hired a plumber to install a water heather, he charged me $375 for 30 minutes worth of work.
Anyway, let me tell you about my experience. I had an unlimited access with Justanswer.com, and everytime I've asked a question, the answers were prompt but just something didn't seem right. So one day, I asked the same question differently to two different LAWYERS (yeah my a$$), and to my surpise, both LAWYERS' answers were verbatim, word for word, and the moment I asked what's going on, both LIERS I mean LAWYERS went offline.
I called their customer service, and May said that I was at fault because I've asked the same question, DAH!
These experts, lawyers, doctors or whatever losers they are, are probably somewhere in India, Thaiwan or some lala land googling, copying and pasting... WELCOME to the Internet World Wide Web aka Wacadoodledoo whorebags Wailord
After reading your comments I was scared! But when I went to check my e-mail, I had an answer within 30 minutes. I was needing to reset my camera and the "expert" was accurate, very easy to understand, and best of all, it worked! I had tried to go by the on-line manual and couldn't figure it out! I also tried to find a camera shop to help me but they had closed. So this was a very well spent $16 in my opinion!
I have to say that I am shocked! What happed here is the biggest breach of confidentiality I ever heard of! Imagine this; serial killer is contacting justanswers.com. He is talking with lawyer. He is admitting all crimes and seeking help…and what lawyer from justanswers is doing? He is posting entire CONFIDENTIAL conversation on line and linking this to his name! For God sake! Are you people crazy? I am not serial killer but my confidential conversation with lawyer was posted on justanswers.com website for MONTHS. Anybody who typed my name in Google was able to see entire conversation!
When I made this discovery I used my camera and recorded this from different computers and browsers …
I am preparing lawsuit!
I have perused the site several times. I was horrified to see many, many, many responses by one so-called EXPERT --- Kate McCOY --- who constantly intervenes in this particular customer's therapy sessions. I understand that it is the customer who keeps asking Kate about her sessions but then Kate constantly answers instead of being professional and telling the customer --- look by you keeping on asking me questions you are splitting things and you will NEVER work things out in your therapy. She should have told the customer that she should be bringing ALL these matters up with her therapist. If she feels that her therapist can't handle things then she should refer the customer to a new therapist, not constantly meddle in the customer's therapy. Of course, Just Answer doesn't flag this as unethical and non-professional because, of course, when the customer pays Kate McCoy, then Just Answer gets half the fee. If I knew the state that Kate McCoy practices in I would report her to her State Board for unethical conduct. Be that as it may, Just Answer should not accept Ms. McCoy's non-professional behavior and should ban her from the site.
First you need to give your credit card, thinking that you will get legal advice. After they have it, then they state that you are not getting legal advice. I was unhappy with the worthless answer I received, but I am unable to ensure my credit card will not be charged anyway. This is a big scam!
I had a question about their FEES. I got nothing but a ROBOTIC RESPONSE. I read their "TERMS AND CONDITIONS" the phrase "double charge" comes up more than once... please read their fine print... RED FLAGS!
Sidenote: Plentyoffish.com as well as MANY other web sites directs you to go to this "HELP" (JustAnswer) and pay them $30.00. Because they can't answer /respond to a simple question you submit on line-----Because they have no "Customer Service" worth a can of beans.
Took my car to a dealership (Ford, Lincoln). They could not find the solution. Instead of taking the car to another dealership and spending more money I decided to ask an expert for advice on justanswer.com for $18. They say if you are not satisfied with the experts advice they will not charge you. They requested me to rate the experts advice. Guess what... I never received any advice from any expert. Insult to injury they charged me $18. Don't even get a glimmer of an idea to use this web site for expert advice, you will only get scammed just like I did.
I paid £11 to Just Answer for an answer to question. Have had no response to the question nor have I had any response for subsequent request for refund. Feel I could of been scammed so be aware befor using this site.
Promised a refund through email on 2/22. Today they said to get the answer about my refund, I have to pay.
I entered my $1 "deposit" through PayPal on 4/1/11 to ask a neurology question. The site says answers within minutes, maybe hours. Three days later I had no answer. I finally figured out how to ask for a refund, and on 4/10 was informed, "We will process your refund manually, usually within a day". It is now 4/18/11 and I have received no refund.
This website GUARANTEES that it will answer your question or refund the fee (in my case $48). The chat-room format of the website exposed me to an absolute idiot who called himself an expert. He stated, at the end of the chat, that he definitely could not answer my question but that I should contact the vendor. He did not spend the $48 and left it open for some totally different question should I be dumb enough to ask something else. So the $48 rmains unspent and available until I do! In effect, the GUARANTEE is a bet whether you can think of a question they can answer, not the reverse. Thus they have my $48 forever without really stealing it.
Dear SP,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can make sure that you did get your refund. With regard to your experience on the site, we would like to underscore that the site should not be used for emergency situations. If you are experiencing a medical or any other kid of emergency situation you should call 911 or seek appropriate Medical or Veterinary care.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam