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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I used JustAnswer to get help regarding my laptop computer screen that kept going blank. JustAnswer had a computer tech look at my computer remotely and clean things up. Although the problem wasn't solved (most likely due to a hardware issue), I was able to rule out other issues before having to take the laptop back to the dealer. It was quick, and well worth the money for peace of mind.
I didn't really know what to expect. What I received was a direct discussion (to a veterinarian) who was very knowledgeable and gave me answers I needed. (thank you Dr. H.). I will definitely use this service again, if/when needed!
Being a technologically disabled I hesitantly, but in some desperation/frustration, contacted Just Answer & my immediate problem was solved.
The issue required a bit of 'backwards & forwards' communication to sort the problem but the assign Tech expert (Aric) was there at all times to guide/suggest until solution.
I strongly recommend Just Answer to help sort those 'home' problems for those in need.
Needed some detailed answers on an immigration issue. I received an excellent answer that saved me a lot of time and money. I had been quoted $180 for this information from a large law firm. JustAnswer got me everything I needed for about $50. Have used them several times now - it's gone very well.
The sound on my Vizio HD TV went out. JustAnswer provided me with a very quick answer to my problem. The service tech that helped me was great... I highly recommend this service if you have problems with your TV.
JUST ANSWERS was very helpful and I have used them in the past. Once for a medical question and the other time was a math problem. I recommend you first get set-up and register. Makes things a lot more easier. It's great to be able to get advice from a real doctor or nurse on a Saturday afternoon.
I think it's a little pricey, but well worth it. The answer came back very quickly and helped enormously. I will definitely use JustAnswer again should the need arise.
The problem was that I didn't know my product very well. I didn't understand what showed up in the Windows at each bunker. I read and reread the manual but I didn't see an example of what I had. I made the call and spent the money and in one go around got the answer from someone that knew exactly what was wrong. I could see right from the start I had the right person for the job... Was I happy?... He got a 20 dollar tip I was so happy. Now I could eat dinner again... LAV...
Very Prompt and Professionally Handled. My Ford dealer was impressed.
We were not sure if the neighboring property had the right to use our private bridge to access their property. Our title search of our property did not find anything in writing regarding right-away contracts. The neighbors wanted to take a big tractor trailer over our bridge, and we needed to know if we could say NO, because of possibly damaging the bridge. We got our answer within 30 minutes and knew how to handle our situation.
I gave a detailed description of the problem including multi-metre readings on contacts within the dishwasher. The response came back to "tighten my nuts".
This is an insult - like saying my car is running rough what should I do - Answer - tighten your wheel nuts.
A waste of my time at a cost of $42.00.
I had a big dilemma and did not know what to do and needed some guidance. I certainly didn't want to pay too much money for an attorney to give me advice. JustAnswer was a fast, very affordable, easy way to get the answer to my dilemma.
I am a home repair do-it-yourselfer for about 30 years now and I love working on my family, friends and my own cars. If I ever have a hard time trouble shooting the cause of car trouble, I turn to JustAnswer for help. I have used this site for a few years now, and at least 7 times, and at least 4 different vehicles. The JustAnswer mechanics have nailed the solution every time. Yes, there is a small fee for the answer, but well worth it considering I would have paid almost 10 times the cost to have the dealership shop diagnose the problem. It is awesome having these mechanics just a click away; they are my go-to guys! ~Jim (Ohio)
I used JustAnswer to obtain advice from a Vet regarding my rescued cat. She was amazing! We had multiple dialogs and she answered all of my questions and gave me great advice.
Several years ago mechanic told me my 99 LHS tranny was going out, contacted Donny, said it was a shift cable. Got a better mechanic, didnt tell him anything. He diagnosed cable, 175.00 later, on the road again! This time Dan helped me with our 2002 Chry 300, totally got us on the right track and ENCOURAGED callback if needed. As a bonus, i accidentally requested another contact. Your mechanic from Rogers, ARK called, said Dan helped me. He asked if it was all taken care of. I did have another question which he was glad to help me with, saved another contact with Dan. I would describe Dan as knowledgeable, patient, professional and extremely customer oriented. Thanks for a great service. Jim Richardson
I got my answer in record time and the information proved true and honest. Thank you for the opportunity to get the help I desperately needed
I would highly recommend JustAnswer, its such a great feeling to know that your just a click away from helpful and knowledgeable people when you need it most, thanks again!
Phil was very prompt, even through it was late evening. His assessment gave me pertinent facts that I could not get from a repair business. All this without making the decision for me. Extremely helpful! He saved me time and money!
Although the problem with my tractor was a relatively simple one for someone with mechanical experience I was directed systematically to the solution. I believe it was less expensive than having a mechanic come to the site and also served as a learning experience.
The tech. Support was good the tech supplied me enough help for me to figure out my problem. This is the second time I have used this site and both times on two different vehicles I was able to find and fix my electrical issues. Thank you. Sam
Hello Bruce, we're very sorry that you were not able to get a helpful answer from the Expert. When a customer doesn't receive a helpful answer we suggest that they reply to the Expert and ask them to opt out so that your question is opened up to the rest of the category Experts. If we can't get you a helpful answer you are welcome to request a refund up to 30 days from the date of payment.