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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
Eddie totally saved me. He helped solve my problem of not knowing which wires go where while installing a ceiling fan. I'm used to seeing two cables in the ceiling but this time there were four cables. He also told me how to wire the new switch too. I highly recommend these guys. And it was less than $20!
They were very knowledgeable and solved our issue in under 20 minutes.
Needed an answer to an electrical question. Was pleased with the rapid response and also with the information provided. I feel better able to converse with my contractorregarding the subject.
I asked for help finding a way to search for an antique instrument that belonged to my mother-- the only response I got was "we are an appraiser, we can not answer your question. But the site states it's doctors, lawyers, mechanics, etc., are those appraisers also? They didn't have any trouble taking my money, for nothing!
I thought I might have to replace my camera lens. I got a very quick and helpful answer back reassuring me that it was repairable.
I was gun shy about using an online attorney. I was completely wrong, he was very professional. He asked me a couple of question in regards to my situation. I knew right then he had the situation already specked out. Some of the questions I did not see the relevance but as time went, it became clear what he was doing. After that I never doubted for a minute about his competence. He was good, very good, as is the organization itself. They don't nickle and dime you, and you know right upfront pretty much what it's going to cost.
I used this service for the first time and I was quite happy with the quickness of the lawyer getting back to me and his info was correct as I received the same info the next day.
I am retired and living on a fixed income needless to say, I am frugal with my dollars. In the past year, my wife and I both lost our parents. The transfer of estate and dealings with siblings was something I never had to think about. All of a sudden, it was all I have bee thinking about, including many sleepless nights. My wife has one sister, an accountant, who was integral in the transition of their parent's estate and investment stocks. On the other hand, my two brothers and I had equal 1/3 shares of the estate, and did not see eye to eye on the division, use, and sharing of rental properties of the estate left to us. To make things more complicated, my older brother's son, who is a lawyer, decided to squat and live in the main property, which was the most valuable property of the estate. After 18 months of negotiating, we retained legal help, and started ironing out the differences and came to agreements. This only came about because of the advise from lawyers at justanswer.com Our family is back on speaking terms, and even planning vacations together. We are functioning once again and I owe it all to the highly skilled professional advise from justanswer.com. They quickly answered questions and saved us a lot of time and trouble with extremely timely responses. Thanks again folks at justanswer.com for all that you do.
Steve Ruffino
South Boston, Va.
I was trying to find information because my French Bulldog was acting very strange. I had an appointment with my vet but wanted to get some information up front prior so I could be better prepared. I am extremely pleased with the service I received. I highly recommend this site, I am sure I will be using it again.
Where do I start?
Hmm... On a positive note: I had a good experience and got good advice from who seems like a reputable expert.
But... everything about how this site conducts its business is shady and short-sighted. I probably won't come back; no repeat business from this diligent consumer!
Here are just a few issues:
Shadiest first - the site gave my expert a 5-star rating, told me that I HAD GIVEN A 5 STAR RATING, and gave no way to change or adjust the rating. No wonder the experts all have 5-stars across the board!
Before engaging the service you can view some sort of profile info about a completely random selection of "experts" but there appears to be no way to see info about the "expert" that is helping you.
They're constantly trying to prod and even TRICK you into signing up for a monthly service when all you want is a single answer.
They charge you instantly for any and everything, offering a 30-day refund if you fight it.
I feel like they should wait until you have at least gotten a response before charging since they took the $5 "deposit" for the "appointment". Why ask for a deposit and then immediately charge the remainder? Answer: the deposit is just a fake thing to trick you into thinking there will be a delay before the charge.
Hello Jacob,
Thank you for reaching out to us, I’m sorry to hear about your recent experience on the site.
The $5 initial deposit is charged as a good faith deposit and the remainder of the question deposit is not charged until you receive a response from the Expert. In looking at your account specifically, it appears that you were charged shortly after, for the remaining deposit, because both of your questions received responses so quickly, in less than 8 minutes for both.
We’ll go ahead and turn off the membership messaging on your account and send you a private message about any other specific account details.
If there is anything else that we can be of assistance about, feel free to reach back out to us and we’re happy to help.
Regards,
Adam
My problem was unusual in that it related to a warning light on the dash of my Dodge Caravan that appeared to have nothing to do with the actual problem I had - not being able to move the gearshift lever on starting the engine. Which was why I went to the internet. JustAnswer immediately put me in touch with the right guy who diagnosed the problem within 20 minutes, saving me a $300 bill from my dealer!
I searched and searched the internet for the answer to my question and keep going around in circles. I decided to go to JustAnswer in less than 15 minutes I got the answer and all was well with the earth.
The vet that advised me about my dog's problem was very helpful. I just didn't like the automatic subscription for a monthly fee that came with the consultation. That was almost like extortion and I resented it.
Hello Jene, thank you for your review. We're very sorry if there was any confusion over the membership offer. The monthly membership is not automatic or required, customers can close out the offer without signing up for it. The offer is targeting people who have a lot of questions to ask and would like an economical way to ask more questions on the site.
I had been working on this particular return for over one full day and was stuck on the beginning entries for the new S Corp schedule L. Stephen was very patient and answered my question fully, even walking me through part of my problem.
I felt much more confident finishing the return after talking to him.
R Beaman
Jacksonville, FL
On Saturday evening about 8:30 pm, my little 9 year old toy schnauzer had just come in side and was running fast and wanting to play. He ran up to me then turned around to run and about 6 feet from me, he fell in the floor with his legs kicking, he was gasping for air and was gagging and choking. He also lost control of his bowels. My wife and I were really scared and were unable to get hold of a local vet (we have 3 vets in our small town). I was lucky to find Just Answer, and Dr Michael Salkin online. Dr. Salkin is a caring pet doctor and was able to comfort us and explain what had happened to our little dog. He explained exactly what had happened and what we could do. He also said for us to have him checked out at our local veterinary as soon as possible, which we did and everything is alright now. Our 9 yr old "puppy is back to normal and doing fine. Thank you again Dr. Michael Salkin and JustAnswer. I highly recommend this service.
First of all, you k ow how it feels when it's a weekend and something happens with your pet. You need and want help immediately, especially if it's a first time occurrence and your aren't sure what exactly is happening. I did tKe my cat to the vet for an I merge cry visit and that was ok, but I am a practitioner of natural medicine and I wanted other than pharmaceuticals as an answer. So I began looking online. I stumbled onto JustAsk and I went for it. Dr. Holloway answered me in about 10-15 minutes. It was an extremely helpful session which met my needs in terms of a broader approach to my cat's issue. I am doing all he recommended, as it all made perfect sense to me. It's a great service from my first time experience.
I am very satisfied with the service. The lawyer responded almost immediately and gave a detailed response to my question. He even included for reference an article for future reading which also was very helpful. This kind of service is affordable, efficient and a good alternative to retaining a private (and perhaps expensive) lawyer.
I have used this service several times before but this time was different. They say theses a 30 day money back guarantee as they want their customers happy. Well I was unsatisfied with the response I received so I requested a refund after being charged before even rating the answer I received. They charged my account on 2/15 and then refunded me on 2/21. All was fine until the 23rd when I was balancing my account and noticed they charged my account yet again! I contacted customer service about it who escalated the issue and later received an email from a supposed Senior Customer Support Rep named Maureen who suggested several times even after a screenshot was sent to her clearly showing the mishap that I was "seeing the credit being credited back to my account". Now I believe I know my account and that amounts with a + are deposits to credits and amounts in red with a - are debits/withdraws. The amount on the 15th and the 23rd were both red and with a -. It's now been five days since I last got a rediculous response from Maureen and am taking this up with my bank and whomever else I can.
Hello Augusta, we're very sorry for any confusion over the refund. I see that we sent you the authorization code for the refund, which your bank can use to confirm that we only charged you once, and that the funds were returned to you. If you need further assistance, please send an email to [email protected].
My 2002 Mountaineer had the ABS light come on. So I called Ford and for 95 dollars an hour they could tell me what caused the light to come on. I was not going for that did a google search came up with just answers for 24 dollars I asked my question got a spot on answer in less than 30 minutes, can not beat this site for the DIY er
The best, quick, professional, inexpensive bang for your buck!
We're very sorry that you received this kind of response from the Expert. Please send an email to [email protected] so that we may assist you further. Thank you!