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I went on line to ask 1 question as to why my printer is not printing black ink and how to fix it. There were "instructions" - but it didn't work. Little did I know they were charging my credit card 6 times for $44. I know - my fault - one of my flaws - I hate bills and statements. I just pay the bill without looking. But i NEVER agreed to pay $44 a month - especially since I wanted help with 1 question and they failed!
I have used JustAnswer various times, also with quite outlandish questions. They have been able to support me every time. Great platform and very cost-efficient service!
I needed some guidance on how to go about ending well water access with a verbal agreement only. Richard was very thorough and gave me a great starting point for tackling this issue!
No waiting. The Vet called me within 3 minutes. She was professional and answered all my questions. She made sure I understood her recommendations before we hung up.
The Dr called back right away, even though I missed the first call. She answered my "required vaccinations" question, but also shared situational suggestions that were helpful.
I am scheduled for knee replacement surgery in about 2 weeks. He was able to answer my question regarding medications completely. The other question involved local knowledge which presumably he did not have but gave me an idea of where to check next.
Approximately every 2 to 3 hours I would have a feeling of intensity all over my body, with my vision, mildly hampered, and my heart pounding. The doctor was able to provide some comfort, but also point me in the right direction for medical help. Good folks.
My young dog got into my old dog's medication on the Fourth of July. I was able to get connected with a veterinarian fairly quickly who eased my mind that everything would be OK.
Great experience, vacuum was not picking up. We went through all the possible issues that could cause this and in a very short time my issue was resolved.
Dog had gotten into an Ant Stake and we were concerned, due to warnings on product warning. Getting a feedback to calm our concerns was awesome, all within minutes
Unit failed to provide continuous pressure. Technician asked what nozzle was at end my response black plastic one. He said that's the soap tip all water pressure tips are metal. I got one from a neighbor s unit and all is good. The problem was figured out by Moose in about 5 minutes of conversation. Thank you very much.
The young lady was knowledgeable, professional, patient and courteous. She walked me through step by step until I got it right. Very pleased with my experience.
They provided a diagram with parts and part numbers. They also made suggestions of alternative places to find replacement brush since ours is discontinued.
Helped diagnose and narrow the possible causes for my loud refrigerator noises. Provided parts info and video instructions on how to fix. Works great now!
Technician's answers were clear and concise. Appreciated the message to say that he was searching for an answer to my query as we went through various stages.
I have some sweet baby chicks who have had a few issues. Dr. E was excellent and gave me valuable feedback. My only concern was being charged significantly more than what the initial chat person said- but any price is worth it for them.
Good conversation, however lawyer does not practice in the state of Florida and limited in her responses. Also, I'm surprised the charge on my credit card is $65 dollars. Thought it was only to be $5.
Austin talked us through the entire process of fixing our dishwasher. We got disconnected a few times but he continued to call back. We were very pleased with his knowledge and helpfulness.
Bad weather possibly fried the motherboard on our older model french door fridge display. But Just Answers, Matthew Morrison, answered my call with politeness, knowledge and helpfulness. I told him what was going on and he even looked up the part I needed to easily replace it. Saved me a lot of money, so I didn't need to hire a repair team!
After some trouble shooting on our own, Our customer service rep did an excellent job walking us through the next steps to get it up and running rather easily.
My dog had a massive seizure while I was at work, came home and after two hours of no luck in helping her, found this site, paid the five dollars and got almost immediate help. Thank you so much!
JA service was fast, informative and helpful. Unfortunately Yahoo has been unresponsive after unexplained disappearance of more than 10,000 emails, many of which are important to my business
I asked about back pain and muscle spasms after a deep tissue massage. Dr. Josh relayed the concerns, and solutions quickly and in an easy to understand manner. My next steps are laid out and I'm very pleased with his advice.
I bought a new class c rv and am having a plumbing issue. As with many such cases, there are may reasons why this is occurring. The technician seems to have covered all of them.
My experience with Linda CPA was wonderful. All my questions were answered quickly, clearly, and directly. Truly an expert in this matter. I'm very thankful.
Benji was an excellent help. He clearly and precisely answered what I needed. A pleasant experience. Now I know how to clarify my doubts in the future. THANK YOU.
Connection via online chat worked well. I was connected to someone who could direct me to some troubleshooting tips. With the issue intermittent, I can't tell if it completely works, but for now it's good.
I was very impressed with the time it took for Derrick to call me. Less than 5 min! As a Toyota technician, Derrick offered 4 possible solutions. I'm following up with my mechanic later today and hopefully we'll resolve this issue. Thank you
Having starting problems and have checked out all of the usual suspects. Thought I would get an opinion more knowledgeable than my own. He had several other ideas to check so the search goes on Great resource for those of us who make pretty good parts swappers!
Very good and timely. Active engaged conversation. Other than the minimal charge for the account, will there be any more charges? I was a little surprised not asked to provide pic or video
Robert was reassuring even though not too much that could be done about my situation but not cause of him he still tried to help even if I didn't have enough info. Very nice young man
Good experience with tech. Accomplished what I needed done. But was suppose to be charged $5 refundable fee. You charged my account $70. Want a refund of these unwarranted charges. Thanks
"Very positive experience with JustAnswer. The gentleman was professional, asked the right questions, and genuinely tried to resolve my issue. I appreciated his help."
She was very understanding of my inquiry. Led me through steps to help solve issue. Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!
Helpful overall - took more "Bot Chat" to get to him than I'd like. Could have asked for all contact info at once instead a series of individual Qs (e.g. Name, phone, email, zip code, etc.). While service was good, end result, no so. Appears we may have hardware issues...
First time caller, they surprise you w a $5 supposedly refundable fee, i was desperate so went for it. The Tech was awesome. He was patient, so incredibly helpful and persistent. We got it fixed yay. Cant say enough about him. Turns out the $5 fee is attached to some $38 monthly membership scam that auto renews annually of course. I cancelled that membership this morning. Not sure if i get any refund but at this point im thrilled my device works!
I went online seeking some answers and never expected to receive in details from every question that I asked. Will most definitely seek legal help when the time is right.
I'm very excited to have found this resource. There's a lot to know about my camper and now that I've got some resources, I'll be much more informed! Super happy with what your service provides.
The consultant was very thorough in her answer and prompt. She gave me why my scenario may warrant more than Ii thought and questions to ask the life insurance that I did not think of.
They helped track where my package was when tracking #was wrong, I m a old lady that doesn't know much about cell phones(old school). They were great 👍.
Jared O was extremely professional and quite nice. He answered all my questions and resolved the problem quickly. Thank you for this valuable service. It worked GREAT!
Howard was incredibly thorough and answered all of my questions even as new ones came up. He not only provided peace of mind but gave me actionable advice on how to proceed in my matter.
He showed much patience and persistence over 3 days to solve my problem. Always gave very detailed next steps and was great for me who is not a computer expert.
JustAnswer walked me through problem solving the lost connection with my Echo. After four days of trying to figure it out I turned to JustAnswer. Solved in less than an hour. Thank you. Great service.
Was having problems with my blink cameras. Erik assisted via a comprehensive JA text that while it didn't completely solve the issue at hand, it got me back to digging through router settings, updating firmware and the like. Extremely recommended!
Our puppy found an old pill under the stove and we were freaking out since we knew some meds can be toxic. I received a quick reply and was able to relax knowing she would be ok. Thank you for this service!
Kathy needs 10 stars for her patience helping this 83 year old senior who is also technically challenged. She should get a raise and a few hugs for the time that she spent with me to get my situation fixed so I would have some peace of mind. Blessings
Quick connection to agent. He restated my question until we agreed upon the problem. Quickly addressed my concerns and gave me excellent advise for future years.
Put my mind at rest when I accidentally sprayed lemon essential oil in a room where my kittens were. Thankfully they're not showing any symptoms so just need to monitor for now
Online attorney Richard took in my info about problem. Then he asked couple specific questions and produced a set of very reasonable steps I could take to get at a solution. His help much appreciated.
I recently purchased an old Miata about 6 months ago with over 150,000 miles. JustAnswer has been a great rescource for getting answers about issues I have. I have used the site three times and each time te expert was able to help diagnose and provide a solution for what I needed. They do send quite a bit of email and try to get you to sign up for a membership so watch out, but besides that it is a great service. I would use it again!
I received a quick and very thorough answer to my question. Thank you, Dr. Salkin. I have already referred two friends to the website for cat advice, and I just got my advice yesterday. This is how pleased I am with Dr. Salkin.
I asked a legal question and i had 2 lawyers working on that because the first one did not fit with my question. They asked me more info to make sure their answers were the most personalized possible. My only complaint would be, it took longer, but I understand legal matters are more challenging. I saved a lot of money.
I have used them before w/no issue. Recently received advice from one of their technicians. Advice did not solve problem. Just Answer never refunded the price. I believe I was beyond the 30 day refund window but that is because I followed advice of technician, ordered part, part came but didn't work, ordered another one of the same part to see if the original was bad, it didn't work, ordered a different part based on advice of others, it worked. Meanwhile the 30 days had past. Ask for refund of $22 & have never heard back. Finally heard back and was refunded the $.
After reviewing the answer, I decided not to bid on the car because it would have cost me more than I wanted to invest in the car to fix it after winning the bid.
Thanks,
Earl
Next time I would rather go out and have a face-to-face free attorney consultation. This is what I get for being lazy. I paid almost $50 for a one sentence answer. It took me more time to setup the account then what it took the attorney to write a one paragraph reply. And not even a good reply. I hope you can have a better experience.
Hello Miguel,
I'm sorry to hear about your experience on the site. I've sent you a private message to see if we can look into what happened on your account for you.
When posting a question to the site you can continue the conversation with the Expert at no additional charge. If you need any further information from the attorney or any clarification on any of the points that were discussed you can reply to the Expert at the bottom of the conversation string.
Feel free to respond to us here or by contacting Customer Support if you need any further assistance.
Regards,
Adam
I was a bit hesitant to call this site as in the past forthcoming help was poor. But this time it was a very positive experience and Greg A was right there for me with answers. I will not hesitate to use this service again if I so need...
Thank you..
Pleasant intuitive lady helping me do, ver and brainstorm a problem with roof no roofers could solve
I had never used JustAnswer before, but for my problem item which was worth hundreds I thought I would give it a shot. I was pleasnatly surprised when the responses were quick and accurate. The technician understood the product and even made recommendations on what to get if the product could not be repaired. I would use the site again
Used the email platform rater then phone call so takes time (to be expected). Came to a conclusion as to the problem. Technition offered a better solution burt said the quicker would work but was limited. I took the quicker and am up and running. Where else can you turn to affordable solutioons?
The answer was quick but they did take time to consult an expert on my piece of furniture. She also gave me information on the best way to sell my piece of furniture. Very helpful.
Asked a question on justanswer and found out the problem with in 5min it was worth it
They helped me when I needed help. Believe me and I never rate anybody, they will help you fix your problem.
Just answer is the place to go if your a rank amateur or a pro. Everyone gets stuck sometimes and a fresh answer from another pro is always a good thing!
I asked my question and got the answer back really fast. Was not sure where to go to find out about my doll, but Just Answer took care of that for me. Great, fast service with reliable information.
Thanks so much.
As a retired ex Computer engineer, Help Desk Manager and Voice Networking Manager for a very large corporation I normally try to fix all sorts of problems myself naturally! I also spent 2 years on another site successfully diagnosing mostly washing machine faults and problems.
This time JustAnswer came up trumps very quickly thus saving face with my wife! I am very happy with the result and the small cost.
I recently experienced a power surge, during a storm, which shut down my receiver. It had happened several times in the past and I was always able to power it up again but not this time. I sent a query to Just Ask in hopes someone could help me get it going again. I got a reply from a man named Nathan who informed me about something I could try but he wasn't optimistic that it would work and said it probably would cost more to fix than it was worth. He was very knowledgeable about my problem and the make and modle of my receiver and even sent me two links where I could find reasonably-priced replacements. This was my 1st experience with Just Ask and I would have no reservations about using them again. I was completely satisfied with the knowledge and professionalism of the gentleman who answered my query.
The overall experience was good. However, you need to make it easier to upload pictures.
I had a mysterious antique I wanted to know about... and the prospect of finding and visiting an expert in person seemed very time-consuming and daunting. I had never used a site like this before, and I thought I would give it a try... and I was very happily surprised! I sent my email and was answered almost immediately by an expert in the field I required, who requested pictures. I had some difficulty sending them, but the customer support people were very friendly and helpful. My expert got back to me very quickly with a very thoughtful and well-researched reply, and even sent an email address of someone who could possibly give me even more information. So I must say I was very pleased with this site, and would definitely recommend it.
I asked Michael, a so called 'Research Librarian' with an apparent wealth of knowledge, if he ever heard the tragedy of Darth Plagueis the Wise. He said that he hadn't.
When I mentioned that I thought not, as it was a little known Sith legend, he claimed that if a tragedy does not appear in his archives, then it does not exist.
I then received an order on my credit card for the extortionate price of £66, even though my question had not been answered. You'd think that a person would be friendly based on how good your manners are, rather than how big your pocketbook is.
Now he won't respond to further messages, and my credit bill is maxi-big.
Looks like he had the high ground on this one.
We're very sorry that you were not able to get a helpful answer from the Expert. When a customer doesn't receive a helpful answer we suggest that they reply to the Expert and ask them to opt out so that your question is opened up to the rest of the category Experts. If we can't get you a helpful answer you are welcome to request a refund up to 30 days from the date of payment.
Hello Jim, thank you for the feedback you have provided. We would be happy to assist you with your refund request and will send you a private message to give you further assistance.