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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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I saw your app on YouTube. I then called and rich was able to determine My battery would not hold a charge. I went up and replaced is well.

Date of experience: November 2, 2025
California
1 review
0 helpful votes
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Super efficient
November 12, 2025

Amir was fantastic. Very quick with his response and very knowledgeable about the matter. I have to try everything out, but I am very positive.

Date of experience: November 2, 2025
Virginia
1 review
0 helpful votes
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Reasurance
November 12, 2025

Mechanic 01 called me asap. He was able to reassure what I already suspected. Your services can be very helpfull to a lot of people.

Date of experience: November 2, 2025
California
1 review
0 helpful votes
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Fast
November 12, 2025

I was thinking I was going to wait longer for assistance but the attorney came on board and
Took over and knew the correct response. This shoud be a 6 star rating company.
I will recommend this site to families and friends... Good Day!

Date of experience: November 2, 2025
California
1 review
0 helpful votes
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STOP
November 12, 2025

Stop stop, stop stop stop stop stop stop stop stop stop stop stop. Stop. Stop

Date of experience: November 2, 2025
Pennsylvania
1 review
0 helpful votes
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Trevor laid out the various options for my question in clear but never patronizing terms. He explained the differences and the pros and cons of each, and even finished his answer with a concise summary. I world fully recommend him and JustAnswer.

Date of experience: October 30, 2025
New York
1 review
0 helpful votes
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Plumbing blockage
November 12, 2025

The person who handled my issue seemed very experienced. Understood the problem and knew the solution readily. Explained how to handle it step by step. He was very pleasant. I am very happy.

Date of experience: November 1, 2025
New York
1 review
0 helpful votes
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Boat engine won't start
November 11, 2025

Overall a good experience. The reason I didn't rate the experience higher was because I had to get a specialist to assist and the relatively slow response.

Date of experience: November 1, 2025
Washington
1 review
0 helpful votes
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My printer was offline.
November 11, 2025

I actually solved my problem before I received a response. But then JustAnswer gave me some ideas about how to avoid the same problem in the future, which was very helpful.

Date of experience: November 1, 2025
Minnesota
1 review
0 helpful votes
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Trial and error
November 11, 2025

I felt I was given many good clues to check to see what was happening with bobbin filling. Although what seemed to resolve the issue was my own thought, putting on a new spool of thread, the tech gave me a list of further things to check out if this happens again.

Date of experience: November 1, 2025
Texas
1 review
0 helpful votes
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Best $5 I ever spent!
November 11, 2025

You have no idea how many people I have contacted trying to get this problem fixed. Your technician had the problem solved with his second suggestion. It took probably 5 minutes if that long. I am so very, very appreciative. I have been struggling with this problem for way too long. JustAnswer will be the first place I go the next time I have a problem. Thank you very much.

Date of experience: November 1, 2025
Pennsylvania
1 review
0 helpful votes
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Amazing
November 11, 2025

Had been very concerned about my dogs getting rat poison and my vets office closed on the weekend, so reached out for help online, and had a call within a short time and had my questions answered and given advice that was very helpful. So a huge thanks to all the vets who help in these situations.

Date of experience: November 1, 2025
North Carolina
1 review
0 helpful votes
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Fast breathing with parvo
November 11, 2025

My dog has fast breathing with parvo and the Vet let me know it's probably coming from stress from the parvo. I was very satisfied with her help. She made me feel better.

Date of experience: November 1, 2025
California
1 review
0 helpful votes
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Quick Ecpert Answer!
November 11, 2025

Looked online to see how to fix water taste of this old refrigerator. Found out there is no filter and all I need to do is install an external filter. Quick and Easy fix!

Date of experience: November 1, 2025
Ohio
1 review
0 helpful votes
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Just what I wanted Thank you
November 11, 2025

Well I was trying to find that information for a week and I could not find what I was looking for then I saw your website I thought this would be better 😅 and it was Thank you Thank you so much.

Date of experience: November 1, 2025
Ohio
1 review
0 helpful votes
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Totally relieved
November 11, 2025

My cat got some onion dip on his face.And before I could wipe it off, he licked it off, and I was worried about onion toxicity. But the vet assured me that they need to have quite a large amount to get sick. So I was very relieved and very grateful that I don't have to worry and if he does get an upset stomach it'll teach him a lesson. To stay out of other people's food.

Date of experience: November 1, 2025
New Jersey
1 review
0 helpful votes
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DIC board
November 11, 2025

We were unable to locate the icons on the dashboard in the owner manual. David was able to explain the meaning and locate its all too brief description in the manual. Thankfully it isn't an engine problem.

Date of experience: November 1, 2025
Utah
1 review
0 helpful votes
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Dr Ivana was great
November 11, 2025

My dog was having some vomiting, lethargy and digestive issues over the weekend when my vet was closed. Dr Ivana listened to what was going on with my dog and walked me through her recommendations and asked if I had further questions. Very comforting for a worried dog mom!

Date of experience: November 1, 2025
Puerto Rico
1 review
0 helpful votes
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Excelente. Las respuesta fueron precisas y muy informativas.

Date of experience: November 1, 2025
Pennsylvania
1 review
0 helpful votes
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There was only one person that set the weekly schedule on our thermostat and she passed away unexpectedly so I am trying to learn and share with a select group

Date of experience: November 1, 2025