JustAnswerReviews 22,596

Dr. Helen provided all the information I needed when I was concerned about my small dog ingesting my big dog's medication late in the day when the local vet was closed. She was kind and very knowledgeable. I was very glad to talk with her and it gave me peace of mind to know what to watch for and what to do if my dog became symptomatic. It all turned out well, thank heavens!

Water leaking out of bottom of water heater around the black plug. After talking to Ron, he said without a doubt we needed a new water heater. And best of all, after looking up our serial number, told me it was still under warranty. Great!

My existing, wireless, all in one HP printer ceased working properly and I decided to go with another device manufacturer, but had trouble setting it up. The User Guide provided inadequate, plain language information and data specs for me to complete the wireless set-up. I was connected to JustAsk via the Chat option through the new machine's website.

The Technician Jin, was assigned to address my problem and called back promptly, was friendly, professional, very knowledgeable, and simply fabulous in every way. Lt was worth the Service Charge to get up and running promptly while home, although it is critical to remember afterwards to recontact Customer Service to cancel the subcription if you only need to use them one time or occassionally.
I highly recommend this service entity. Thank you

Person I spoke to was knowledgeable about my TV and helped me find how to turn TV on without Remote. Should have changed batteries before contacting anyone.

I needed to learn how to undelete an important convo and the IT expert spelled out the steps and patiently waited as I completed each step. Most helpful!

It was great texting the nurse about what I was suffering from then she got the Dr to text me and gave me good advice. Happy with the help I received

I'm not a computer literate person, so it took time and patience on both ends. We solved the problem and I got my answer. Yeah!

JA provided expert advice and guidance on how to transcribe my audio files on email using Microsoft 365 copilot. Anna Marie was very helpful, knowledgeable and patient with me. The session was almost an hour long but she stayed with me the whole time, giving me help in the complicated step by step process. I am now computer savvy but she explained concepts and instructions very clearly and even summarized the instructions that I can apply in later projects.

There was quite a wait to find someone but the chat it stayed with me. And the chat window always stayed open, even when I went to other windows. It was 10:30pm at night in Australia so not a good time for the US where I think this company is based.
But then the vet was very helpful. I missed their initial response with a few questions so they wrote a response to my initial questions, but then I came online and answered her first questions and she stayed with me and chatted and gave a bit more info. She was lovely and very helpful. I even asked a very different question quite a bit later about an anti-anxiety medication that I had given my cat and she came back and answered that too! Overall very happy! Excellent to be able to access professionals like this!

Excellent advice from Brandon who took his time to make sure I understood everything clearly, including drawing me a diagram.

Randy was very patient in helping us figure out how to install a newfangled lock system onto the door of our old time trailer. I now feel confident that with a few tweaks we can make it happen!

Excelente persona, muy amable, espero esto de arregle pronto por que nunca he tenido problemas así con Amazon.

We were trying to migrate a certain program from a 13 year old PC to a new PC, and it was incredibly difficult. Kanal was wonderful! He hung in there with us even when we didn't understand and continued to give us clear instructions.

My gsd has been itching like crazy and there is no available vet in my area. My AI assistant suggested using this platform for recommendations. Dr. Penny answered all my questions objectively, gave honest opinions, and good advice on home based treatments. I am very pleased with my experience.

A couple of minutes providing info about my concerns led me to Dr. Linsay Barnes who gave me helpful information about my kitten's ingestion of a small amount of of human medicine. She gave me the facts and reassured me he would be okay and added tips about follow up measures I could take. Thanks again Dr. Lindsay. Good job! Yo calmed a (slightly) panicked old woman.

I was looking for some help because i couldnt fine any body else besides de dealer ship that it was going to be too expensive but with his help i fixed

While your site indicates a cost range of five dollars. 65 dollar, I was not expecting to get an $80 charge on my credit card. It's not that I object to the $80, but I would appreciate if your system could give a more advanced expectation of what the charge was going to ultimately be.

Just answer is really great. They addressed my question really good and I understand it completely, if not, you can easily correspond with them again and find out any other answers to any other questions you may have and they will continue to help you, in this case, me. I would really recommend them when you are in a position not to be able to get to a veterinarian immediately or because of any other problems.