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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Good
December 12, 2025

Answered my call and explained what the problem could be, and gave me a time line when to check back if I do not hear anything

Date of experience: December 2, 2025
North Carolina
1 review
0 helpful votes
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Great info.
December 12, 2025

I got great info from an art appraiser. The only thing I would say is that it'd be nice if there was some sort of information from that appraiser just verifying that they are a certified appraiser. Her name was Jennifer and she was very helpful and said she had 30 years experience. But as everything with the Internet, you just never know and it would be nice to Have some sort of certificate number or something to verify the appraiser authenticity. But I gave a five star rating because it was quick and inexpensive and helpful.

Date of experience: December 2, 2025
Maryland
1 review
0 helpful votes
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New LG washer assistance
December 12, 2025

I needed to find out how to unlock my washer since after 5 tries it was unable to balance load. This was the first time using my new washer. My washer took two hours for a single load which is very upsetting.
Jared was wonderful in assisting me.

Date of experience: December 2, 2025
Indiana
1 review
0 helpful votes
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BART was very helpful and listened to me and we came to the same conclusion on what issue my vehicle was having. Would enjoy becoming friends with him. He was a nice and knowledgeable gentleman.

Date of experience: December 2, 2025
California
1 review
0 helpful votes
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Not for inexperienced users
December 12, 2025

My Smart Samsung TV is old and it is difficult to navigate using outmoded technology. Trying to connect the DirecTv Gemini device to my TV and Yamaha receiver are extremely difficult. I have an appointment for local tech company to send a technician on Friday to resolve all of the issues. The TV, receiver and Firestick were working fine until we tried to switch to the Gemini device. When I was able to speak on the phone to a Just Answer tech, he agreed that I should have someone knowledgeable set this up.

Date of experience: December 2, 2025
Illinois
1 review
0 helpful votes
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YouTube TV Login Problem
December 12, 2025

After buying a new tv, I was unable to login to YouTube tv. Josh was able to fix the problem in 5 minutes and did all of the legwork for me!

Date of experience: December 2, 2025
Australia
1 review
0 helpful votes
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Thank you
December 12, 2025

I spoke to Dr Oglesby about a circular rash that looked like ringworm but didn't act like it. She was hugely helpful, validated my concerns, and gave me alternate options and a treatment plan to try. I would absolutely recommend her and if I have a need to return I will ask for her.

Date of experience: December 2, 2025
Illinois
1 review
0 helpful votes
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Life Saver
December 12, 2025

The interaction was rocky initially as it was a while before a Vet responded. The chat agent advised when one was available, they would contact me. An hour or so later, I did get contacted... mind you it was 3:20am. I honestly thought my dog was dying. The Vet was very professional and advised the medication my Penelope should take and where I could get it. A LIFE SAVER!

Date of experience: December 2, 2025
Ohio
1 review
0 helpful votes
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Saved
December 12, 2025

I was stranded in the middle of nowhere 800 miles from home. He was able to reassure me that it was okay to continue my drive

Date of experience: November 30, 2025
Illinois
1 review
0 helpful votes
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Found online, was impressed with obvious statement of $5 being refundable. People were friendly and professional as I desperately tried to explain the situation, which was eventually resolved. I was rather stunned at $65 billing, but still cheaper than having the Geek Squad make a house call, which I had contemplated.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Fixed the low beam issue but the DRL issue persists. It is never simple on late model vehicles. Take me back to 1956. So long as I have low beams and high beams operating, I am good to go. DRL lights may be a government mandated add-on, which congressional members should be required to fix — in the field — at NO cost — when ever and where ever they may have stopped operating.

Date of experience: December 1, 2025
Illinois
1 review
0 helpful votes
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I appreciate everything thank you so much anybody that I know that is in the situation such as mine I would gladly give them just answer so they can get the same help and kindness that I got

Date of experience: December 1, 2025
Ukraine
1 review
0 helpful votes
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Advice on cat nutrition
December 11, 2025

Received quick and clear answer on question how to adjust cat nutrition due to his age. Also got advice on how to warm cat after grooming. Great service and Expert

Date of experience: December 1, 2025
South Carolina
1 review
0 helpful votes
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Sony Bravia remote problems
December 11, 2025

Richard told me I needed to have my dish remote reset as my Sony remote became the dominant one. He gave me the number for Dish and they fixed my problem in less than 20 minutes

Date of experience: November 27, 2025
Utah
1 review
0 helpful votes
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Positive experience
December 11, 2025

Anthony was very patient and kind with a very non technical senior citizen. I can't thank you enough for your patience and understanding of someone that has to have every simple direction explained over and over

Date of experience: December 1, 2025
Michigan
1 review
0 helpful votes
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GREENWORKS Sno-blower?
December 11, 2025

Snowblower not working.
Dan advised me to make sure both batteries were fully charged.
If not to contact GREENWORKS for possible battery replacement since snowblower is less than a year old.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Irving the cat was running around and crying. Was very agitated after a fight with the other cat. He kept running to the litter box
Es and crying. So, I became very nervous and called in.

Date of experience: December 1, 2025
New York
1 review
0 helpful votes
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Brandon was very patient he took the time and energy to understand the characters (my family members) of my legal very complex legal case. Local attorneys would only tell you, we are not sure how strong of a case you have. I knew the evidence was more than enough, simply by finding it online, public records, etc. Brandon reviewed the evidence I had, and helped me to understand how the laws that are on the books should be applied to my specific case and directed me to whom the proper authorities and government agencies should review my case and help me to try and hopefully get justice all of my family members. Ask for Brandon, he is one of the best!

Date of experience: December 1, 2025

Most Knowledgeable and a little bit of kindness thrown in
September 25, 2025
Previous review

He was very detailed in his answers and helped me be able to tackle the task that I have before me. I will forget grateful for his help.

Date of experience: September 15, 2025
Germany
1 review
0 helpful votes
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Kometent!
December 11, 2025

They showed me troubleshooting methods I wasn't aware of. The conclusion now is that the device is broken. That's something, at least I don't have to get annoyed anymore and can buy a new surround sound system after 11 years.

Date of experience: December 1, 2025
Georgia
1 review
0 helpful votes
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Sick dog
December 11, 2025

My dog was throwing up. The vet called me, listened, and gave me instructions that included medication that I had. My dog hasn't been sick anymore.

Date of experience: November 29, 2025