Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I already did this. I should have explained that I was using the IPad device and not my iPhone device. That was what made caused the problem.
I already did this. I should have explained that I was using the IPad device and not my iPhone device. That was what made caused the problem.
It said I could connect with a Tech for $5.00. Then I saw they charged me $43.00 for a monthly subscription which they said nothing about. I reported it immediately and am getting a refund.
It said I could connect with a Tech for $5.00. Then I saw they charged me $43.00 for a monthly subscription which they said nothing about. I reported it immediately and am getting a refund.
Kaleb was very transparent regarding his actions during the call and straight forward when he realized he was unable to help me. He then referred me to someone who was able to assist. He ensured I had all the contact information for a successful resolution to my issue.
Kaleb was very transparent regarding his actions during the call and straight forward when he realized he was unable to help me. He then referred me to someone who was able to assist. He ensured I had all the contact information for a successful resolution to my issue.
My dog was acting like she was disoriented and drunk. Just Answer gave some advice and everything worked out. My dog is okay.
My dog was acting like she was disoriented and drunk. Just Answer gave some advice and everything worked out. My dog is okay.
I needed to know how to cancel a policy for a home and car warranty program that I didn't think I had ever authorized. The attorney with Just Answer gave thoughtful and sound advice.
Ii needed to know how to cancel a policy for a home and car warranty program that I didn't think I had ever authorized.
Eagle 1 gave thoughtful and sound advice.
I like that I was able to send in my concerns without all the extra paperwork and questions that come with a full doctor visit. Then be able to speak with someone right away about next steps.
I like that I was able to send in my concerns without all the extra paperwork and questions that come with a full doctor visit. Then be able to speak with someone right away about next steps.
I always go to this site to have my questions answered before I pull the trigger on a large purchase so I can make an informed decision
Was great information about the keypad early use. The manufacturer did not mention this. I was pushing, tapping all over the screen and nothing happened, very frustrating. Thanks for the tip, I just have to slowly get acquainted with this new oven. Thank you.
Was great information about the keypad early use. The manufacturer did not mention this. I was pushing, tapping all over the screen and nothing happened, very frustrating. Thanks for the tip, I just have to slowly get acquainted with this new oven. Thank you.
Very helpful and knowledgeable! J Hall was very personable. If I ever have to have help again I will request J Hall if possible!
Very helpful and knowledgeable! J Hall was very personable. If I ever have to have help again I will request J Hall if possible!
The technician was very knowledgeable with my remote problem. He was patient guiding me through the correcting procedure and very friendly in his attitude. My problem was fixed within minutes of speaking to him. Kudos to Thomas.
The technician was very knowledgeable with my remote problem. He was patient guiding me through the correcting procedure and very friendly in his attitude. My problem was fixed within minutes of speaking to him. Kudos to Thomas.
My cat was experiencing what i thought might be symptoms of a stroke. The doctor I spoke with said he felt it would more likely be an inner ear (vertigo) situation. I will do as he instructed and hopefully the symptoms will dissipate.
My cat was experiencing what i thought might be symptoms of a stroke. The doctor I spoke with said he felt it would more likely be an inner ear (vertigo) situation. I will do as he instructed and hopefully the symptoms will dissipate.
Dr Bob was caring and knowledgeable with my concerns regarding my Labrador's issues post operative pain/ anxiety. He guided me through my questions and we decided on a conservative approach to help our Lab short term until our vet return to the office.
Dr Bob was caring and knowledgeable with my concerns regarding my Labrador's issues post operative pain/ anxiety. He guided me through my questions and we decided on a conservative approach to help our Lab short term until our vet return to the office.
I got a new provider and couldn't connect the printer with laptop or phone.
I contacted just answer and within 3 minutes I had my solution. Easy. I am very satisfied.
I got a new provider and couldn't connect the printer with laptop or phone.
I contacted just answer and within 3 minutes I had my solution. Easy. I am very satisfied.
My problem was thoroughly analyzed by Michael.He gave me an extremely satisfactory advice and helped me to prepare an appropriate complaint letter.
Many thanks Michael.
Had no idea what was wrong or how to get to the keyboard on my TV. The tech was very patient with me, explained how to pull up the keyboard and got me up and running.
Had no idea what was wrong or how to get to the keyboard on my TV. The tech was very patient with me, explained how to pull up the keyboard and got me up and running.
William was very easy to talk to, easy to understand his instructions. He believes the problem was beyond his reach. Gave a couple of recommendations with hopes it would resolve the issue.
William was very easy to talk to, easy to understand his instructions. He believes the problem was beyond his reach. Gave a couple of recommendations with hopes it would resolve the issue.
Part no longer available, but Mark spent a lot of time trying to help us find an alternative solution. His patience is amazing. Thank you Mark!
Part no longer available, but Mark spent a lot of time trying to help us find an alternative solution. His patience is amazing. Thank you Mark!
I was in a spot of bother with a kuboto mini digger about a year ago and needed an answer quick. I posted an answer on Just Answer not releasing I was signing up for a monthly charge because of misleading ui and experience. At no point did I receive any receipt about this monthly charge. So i never realised this was happening. Had i recieved receipts this would have been rectified a lot sooner. I got in touch today asking for a full refund but was only given 1 month refund. Once i mentioned the lack of receipts the agent closed the conversation without rectifying the issue. I feel swindled by this company.
I ham satisfied with my experience. I was expecting some kind of feed back on previous transmission failures on the 3500 GMC truck. If the tranmission fails again then I will have my experience. If the new transmission fails again I will be looking for any other possible solutions or options than putting another off the shelf stock GMC transmision.
Had power coming in & no lights on circuit board. A tech said circuit board was bad. Put in new circuit board & nothing happened. Contacted Just Answer and Dakota sent me pics of what I was needing to test. Turns out the High-Limit Thermostat was bad. This fixed my problem & everything works fine! Thank you Dakota!
Had power coming in & no lights on circuit board. A tech said circuit board was bad. Put in new circuit board & nothing happened. Contacted Just Answer and Dakota sent me pics of what I was needing to test. Turns out the High-Limit Thermostat was bad. This fixed my problem & everything works fine! Thank you Dakota!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Shane,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645