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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Quick and clear guidance
December 6, 2025

The doctor was very thorough in making sure she got a clear understanding of what was going on with my cat. I still need to seek medical attention, but I feel like I have more information on the problem.

Date of experience: November 26, 2025
Illinois
1 review
0 helpful votes
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Samsung fridge not working
December 6, 2025

I chatted with Matthew Morrison about my situation. He was able to walk me through the steps to get my fridge back in running condition. This only took a few minutes & was a simple process. Matthew was very considerate & professional working with me.

Date of experience: November 26, 2025
Virginia
1 review
0 helpful votes
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Positive experience
December 6, 2025

I received a phone call immediately and the physician was thorough and asked appropriate questions. My problem has been solved.

Date of experience: November 26, 2025
Florida
3 reviews
3 helpful votes
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Maytag washer
December 6, 2025

I had a leaking washer. I knew how to change one hose but i had to replace the all the hoses on my washer. I didn't know how to open the washer up or how many hoses I would be replacing. I couldn't get the info I needed until I found your site. I was talked through the procedure and fixed the problem.

Date of experience: November 26, 2025
California
1 review
0 helpful votes
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Efficiency and professionalism
December 6, 2025
Updated review

The 2 vet clinics we called were booked for the next week and we had to have our dog be seen asap. Just Answer came to our rescue by the way of Dr. Brazzell.

Date of experience: November 25, 2025

Efficiency and professionalism
December 6, 2025
Previous review

The 2 vet clinics we called were booked for the next week and we had to have our dog be seen asap. Just Answer came to our rescue by the way of Dr. Brazzell.

Date of experience: November 25, 2025
West Virginia
1 review
0 helpful votes
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Excellent! Expert gathered the pertinent details involving the disabled network adapter driver and offered four potential solutions to the issue. First attempt to employ first recommendation completely resolved matter. Hoped for result occurred within a mere 5-7 mins.

Date of experience: November 25, 2025
Florida
1 review
0 helpful votes
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Eric was able to assist with details to accommodate the problem and gave diagrams of vehicle electrical system to support solution. Great job.

Date of experience: November 25, 2025
Georgia
1 review
0 helpful votes
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They were prompt
December 6, 2025

I put that I needed help with my refrigerator I've maker not working and the chat agent ask a few questions and got right to the point in getting me a licensed technician. He called me quickly and told me what to do. I'm waiting an hour to see if I've drops. The technician said to come back to the chat tomorrow if it is not working.

Date of experience: November 25, 2025
California
1 review
0 helpful votes
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Positive confirmation
December 6, 2025

I was asking for a friend. I know Bruce was listening because he repeated my questions. He took information and was able to direct me to my friends next steps. He was very helpful and respectful!

Date of experience: November 25, 2025
Virginia
1 review
0 helpful votes
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My health concerns.
December 5, 2025

I was worried my wife could get what I have but did not want to share with my local Dr. This Dr was discreet and we hit all the points of my concerns and answered each one.

Date of experience: November 25, 2025
Michigan
2 reviews
0 helpful votes
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One and done
December 5, 2025

The whole process was very easy and did not take a long time for me to get matched with an art appraiser. He provided a quick and accurate assessment of the artwork and I thought it was very fair and am satisfied.

Date of experience: November 25, 2025
Texas
1 review
0 helpful votes
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Question was answered
December 5, 2025

Joel helped me to know what i needed to do but asked me at the end if i would like an example and i said yes then i got no response.

Date of experience: November 25, 2025
California
1 review
0 helpful votes
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LG LMV1831BD MICROWAVE
I have replaced board and everything works, but the power level button will not work at all
Jerid helped me figure it out. Mom's microwave is all fixed

Date of experience: November 25, 2025
Sweden
1 review
0 helpful votes
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Happy customer
December 5, 2025

Was having problems making changes to documents and being told Microsoft was not updating. Jesse installed a free program: LibreOfficebwhich is basically new Word like version. At 78, Jesse was clear and explained all to me. Very pleased.

Date of experience: November 25, 2025
Louisiana
1 review
0 helpful votes
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Great job Michael
December 5, 2025

Michael was able to understand and was very patient talking me through the procedures that I needed to take I really appreciate his assistance.

Date of experience: November 25, 2025
Oregon
1 review
0 helpful votes
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Full service
December 5, 2025

I got much more information than I anticipated and it saved me a significant amount of time rather than trying to find the information on my own.

Date of experience: November 25, 2025
Montana
1 review
0 helpful votes
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For our pet cat, took in relevant history, listened to my thoughts and observations and gave advice based on what is the standard of care, how to adjust to available local services and what her personal recommendations would be given our situation. Answered all of my questions thoughtfully and thoroughly. Couldn't be happier with the quick response and timely help.

Date of experience: November 25, 2025
Georgia
1 review
0 helpful votes
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Fixed by Chris broker
December 5, 2025

Chris broker went above and beyond in every aspect, extremely professional, nice and knowledgeable showed me exactly what these error codes meant and where to replace O2 sensors with schematics and diagrams. Chris is an exceptional person and mechanic I would recommend him to anyone and everyone thank you very much Chris. My car now passed inspection.

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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Scam concerns.
December 5, 2025

Recently received a call from Auto Service Center for an xtended car warranty. They claimed there was a recent settlement of Car Shield vs FYT about use of non-descript car parts on repairs not the same for car mfg.

Date of experience: November 25, 2025
France
1 review
0 helpful votes
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Objet égaré
December 5, 2025

Meilleur qu'avec une personne qui ne sait où chercher

Date of experience: November 25, 2025