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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
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Happy customer
December 5, 2025

Was having problems making changes to documents and being told Microsoft was not updating. Jesse installed a free program: LibreOfficebwhich is basically new Word like version. At 78, Jesse was clear and explained all to me. Very pleased.

Date of experience: November 25, 2025
Louisiana
1 review
0 helpful votes
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Great job Michael
December 5, 2025

Michael was able to understand and was very patient talking me through the procedures that I needed to take I really appreciate his assistance.

Date of experience: November 25, 2025
Oregon
1 review
0 helpful votes
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Full service
December 5, 2025

I got much more information than I anticipated and it saved me a significant amount of time rather than trying to find the information on my own.

Date of experience: November 25, 2025
Montana
1 review
0 helpful votes
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For our pet cat, took in relevant history, listened to my thoughts and observations and gave advice based on what is the standard of care, how to adjust to available local services and what her personal recommendations would be given our situation. Answered all of my questions thoughtfully and thoroughly. Couldn't be happier with the quick response and timely help.

Date of experience: November 25, 2025
Georgia
1 review
0 helpful votes
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Fixed by Chris broker
December 5, 2025

Chris broker went above and beyond in every aspect, extremely professional, nice and knowledgeable showed me exactly what these error codes meant and where to replace O2 sensors with schematics and diagrams. Chris is an exceptional person and mechanic I would recommend him to anyone and everyone thank you very much Chris. My car now passed inspection.

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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Scam concerns.
December 5, 2025

Recently received a call from Auto Service Center for an xtended car warranty. They claimed there was a recent settlement of Car Shield vs FYT about use of non-descript car parts on repairs not the same for car mfg.

Date of experience: November 25, 2025
France
1 review
0 helpful votes
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Objet égaré
December 5, 2025

Meilleur qu'avec une personne qui ne sait où chercher

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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I had a Medicare question which couldn't be answered by the CMS phone responders. A five minute chat session with a just answer expert was enough to resolve all my questions.

Date of experience: November 25, 2025
Michigan
1 review
0 helpful votes
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Help with SS
December 5, 2025

My aunt needs to travel to the US every 6 months fro Mexico to receive her benefits but she is ill health.
I wanted to know if there is alternative means without her having to travel.
The representative gave me the method.

Date of experience: November 25, 2025
Minnesota
2 reviews
1 helpful vote
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Confusing
December 5, 2025

I was told that a technician would be coming on soon, please hold, well I did for over a half an hour. Then I get text that she was trying to contact me several times. Leaving a iMessage on maybe how to get the problem resolved. I believe. I hope that it works. Thank you 🙏🏻

Date of experience: November 25, 2025
Florida
1 review
0 helpful votes
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Old tech vs new tech
December 5, 2025
Updated review

I have a futura setting machine, went to load up software to my laptop, found out that there's no update for windows 11, singer has discontinued that model. Tw h was very quick and helpful in explaining the issue. Very polite and made sure I clearly understood what the problem is.

Date of experience: November 25, 2025

Old tech vs new tech
December 5, 2025
Previous review

I have a futura setting machine, went to load up software to my laptop, found out that there's no update for windows 11, singer has discontinued that model. Tw h was very quick and helpful in explaining the issue. Very polite and made sure I clearly understood what the problem is.

Date of experience: November 25, 2025
New Jersey
1 review
0 helpful votes
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Helpful Advice
December 5, 2025
Updated review

I used Just Answer previously. However, after the first charge i started to be charged over and over again for no reason. My bank had to stop the unfair charges and get involved. Please make sure this does not happen again. I use Just Answer once and expect to be charged once

Date of experience: November 25, 2025

Helpful Advice
December 5, 2025
Previous review

I used Just Answer previously. However, after the first charge i started to be charged over and over again for no reason. My bank had to stop the unfair charges and get involved. Please make sure this does not happen again. I use Just Answer once and expect to be charged once

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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Kkkk
December 5, 2025
Updated review

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Date of experience: November 25, 2025

Kkkk
December 5, 2025
Previous review

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Date of experience: November 25, 2025
New York
2 reviews
0 helpful votes
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Press on!
December 5, 2025
Updated review

As a grandparent I was told to stay in my boundaries by the Mother of my grandchild she is not my concern! After communicating with your expert who was so encouraging I am ready to press on for my grandchild life while I still have life in my body.
I will truly share with others who are in this battle.
Thanks so much!

Date of experience: November 24, 2025

Press on!
December 5, 2025
Previous review

As a grandparent I was told to stay in my boundaries by the Mother of my grandchild she is not my concern! After communicating with your expert who was so encouraging I am ready to press on for my grandchild life while I still have life in my body.
I will truly share with others who are in this battle.
Thanks so much!

Date of experience: November 24, 2025
New York
1 review
0 helpful votes
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Legal Eagle
December 4, 2025
Updated review

Hi was a great in providing excellent information. I didn't received satisfactory information from Livvy since it wasn't much.

Date of experience: November 24, 2025

Legal Eagle
December 4, 2025
Previous review

Hi was a great in providing excellent information. I didn't received satisfactory information from Livvy since it wasn't much.

Date of experience: November 24, 2025
New Hampshire
1 review
0 helpful votes
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Toxic food scare
December 4, 2025
Updated review

I realized my brother had been sharing his cheese popcorn with my pitbull for some time. Sophie has had a bad bout of pancreatitis a few years ago. I used your service right away. The vet was thorough and caring. I followed his treatment and narrowly avoided a flare up. Very grateful!

Date of experience: November 3, 2025

Toxic food scare
December 4, 2025
Previous review

I realized my brother had been sharing his cheese popcorn with my pitbull for some time. Sophie has had a bad bout of pancreatitis a few years ago. I used your service right away. The vet was thorough and caring. I followed his treatment and narrowly avoided a flare up. Very grateful!

Date of experience: November 3, 2025
GB
1 review
0 helpful votes
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Technical support for a device
December 4, 2025

I had never heard of Just Answer before and it was really value for money £1 and live chat with technicians named Michelle and Justin were the most helpful when you aren't tech savvy enough to do it alone. I recommend Just Answer and tve two technicians I named to others.

Date of experience: November 24, 2025
Colorado
1 review
0 helpful votes
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Excellent service
December 4, 2025

I was met with caring and skilled technicians. Answered my concerns and offered suggestions in a timely manner. Got it all resolved.

Date of experience: November 24, 2025
Illinois
2 reviews
0 helpful votes
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I'm 73 years old so I don't remember things so I had a carpet cleaner that I've never been able to use. I always had my son use it but he's moved away so I'm trying to use it and I needed some help.

Date of experience: November 24, 2025

I'm 73 years old so I don't remember things so I had a carpet cleaner that I've never been able to use. I always had my son use it but he's moved away so I'm trying to use it and I needed some help.

Date of experience: November 24, 2025
Arizona
2 reviews
0 helpful votes
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Resend
December 4, 2025
Updated review

I needed to get repair or a new Genie remote. A phone number for me to call for a new one was sent and I didn't get it written down.
Can you please resend it

Date of experience: November 24, 2025

Resend
December 4, 2025
Previous review

I needed to get repair or a new Genie remote. A phone number for me to call for a new one was sent and I didn't get it written down.
Can you please resend it

Date of experience: November 24, 2025