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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I made a mistake on my email address to Starlink and the tech support was excellent. He had the knowledge and patience to help me through this issue. I'm thankful for his help.
My experiences was wonderful. He was very accommodating doing everything I need. He's a very nice young man and I appreciate all the help he gave me and he was very patient with me. Thank you very much Diane.
MahamedM did all he could to help get my unwanted website cancelled. He was very patient with me since I'm not very tech savvy.
Raashid S. Was VERY HELPFUL and SO PATIENT. Helping us "Ludditties" is not easy!
I can't THANK him enough for his EXCELLENT help. I feel so good with my g-mail account!
Carolyn and Dennis Hamilton
I inquired about using an appraised value instead of a charity receipt because the charity sold it significantly lower than the appraised value. Unfortunately have to use the lower of the two but at least I know now
I'm glad you all were so patient with me, I'm not a electrician, slowly learning on my own can't find anyone to help me in northern Maine
My much love 10-year-old dog have been ill for two weeks. His vet gave him a course of steroids and antibiotics. However, a few weeks later, he was experiencing excessive thirst and excessive urination.
The event on this site said it might take a while for the steroids to clear (steroids do cause excessive throws, and urination). I could wait a bit to see if a bit of time who solved the problem. The second answer was to test my dog's urine for glucose as he is 10 years old and may be developing diabetes. All great advice.
I do not have a doctor. Didn't know how I could deal with my situation. Dr. Wi explained what was happening to me. Now I know how to proceed. What a great relief this to me. Thank you so much!
He was very helpful and set an appointment with the service person to come out today but he called yesterday and came that afternoon the problem was taken care. The gentlemen was Dan Jones. He was very helpful and knew his what he was doing.
Alle Fragen wurden zur vollsten Zufriedenheit beantwortet
The mechanic was very polite and very helpful. Answered all my questions and was very knowledgeable about what he was saying. Not all mechanics know what they are talking about even though they are a mechanic. Thank you for all your advice and answers. You were a pleasure to talk with and I would definitely use this service again.
Again, thank you for all your help.
Doctor cornello, answer to my questions succinctly, and in detail, and in such a way that I could understand what I was going through. He seems very patient and thorough. After he helped me, it eased my mind and freed me from fear of my surgery rehab.
By being persistent about the situation and needing a complete answer, I was able to have my issues fully addressed. Don't give up just because they have given you a generic answer initially.
Called for help to pair my phone with my vehicle. The young man was very patient and helpful. However, we could not get my phone to comply. 🙄
My dog ate something he shouldn't have and she reassured me he would most likely be alright, and gave me a list of "red flags" to look for in case he wasn't. None of the red flags showed themselves and he was fine!
Technician was very knowledgeable. Provided information to help solve the problem, but do not know yet if it's going to be fixed.
I did not expect to get the quality of helpfulness and information when I started with this conversation. Matthew was great and walked me right through everything.
Dr explained very clearly what the numbers mean, when I should seek immediate care.
Asked about other conditions like breathing and if having difficulty. This was for my husband who is an Alzheimer's patient and his BP numbers had spiked.
My cat seemed to have a seizure, and I didn't know what to do. Dr Ivana reassured me for right now, told me what to look for and what to do next time, and encouraged me to see a veterinarian if it reoccurs. Dr Ivana was thorough and quick, and I would not hesitate to use her again.
The doctor was excellent and listening about my dogs issues and explaining what is probably going on. Letting me know I needed to get him to the vet immediately. I couldn't have asked for better help. Dr.Ivana was fantastic!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello Carol,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645