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JustAnswerReviews 21,219

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,031
This company responds to reviews on average within 4 days

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Arizona
1 review
0 helpful votes
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Such patience
February 17, 2026

I made a mistake on my email address to Starlink and the tech support was excellent. He had the knowledge and patience to help me through this issue. I'm thankful for his help.

Date of experience: February 6, 2026
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello Carol,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Colorado
1 review
0 helpful votes
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Last package
February 17, 2026

My experiences was wonderful. He was very accommodating doing everything I need. He's a very nice young man and I appreciate all the help he gave me and he was very patient with me. Thank you very much Diane.

Date of experience: February 6, 2026
California
1 review
0 helpful votes
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Cancellation issues with a website
February 16, 2026

MahamedM did all he could to help get my unwanted website cancelled. He was very patient with me since I'm not very tech savvy.

Date of experience: February 5, 2026
Minnesota
1 review
0 helpful votes
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Getting a g-mail account.
February 16, 2026

Raashid S. Was VERY HELPFUL and SO PATIENT. Helping us "Ludditties" is not easy!
I can't THANK him enough for his EXCELLENT help. I feel so good with my g-mail account!
Carolyn and Dennis Hamilton

Date of experience: February 6, 2026
Minnesota
1 review
0 helpful votes
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Tax deduction question
February 16, 2026

I inquired about using an appraised value instead of a charity receipt because the charity sold it significantly lower than the appraised value. Unfortunately have to use the lower of the two but at least I know now

Date of experience: February 6, 2026
Maine
1 review
0 helpful votes
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I'm glad you all were so patient with me, I'm not a electrician, slowly learning on my own can't find anyone to help me in northern Maine

Date of experience: February 6, 2026
North Carolina
1 review
0 helpful votes
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My much love 10-year-old dog have been ill for two weeks. His vet gave him a course of steroids and antibiotics. However, a few weeks later, he was experiencing excessive thirst and excessive urination.
The event on this site said it might take a while for the steroids to clear (steroids do cause excessive throws, and urination). I could wait a bit to see if a bit of time who solved the problem. The second answer was to test my dog's urine for glucose as he is 10 years old and may be developing diabetes. All great advice.

Date of experience: February 6, 2026
Canada
1 review
0 helpful votes
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Great service
February 16, 2026

I do not have a doctor. Didn't know how I could deal with my situation. Dr. Wi explained what was happening to me. Now I know how to proceed. What a great relief this to me. Thank you so much!

Date of experience: February 6, 2026
Washington
1 review
0 helpful votes
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Very good
February 16, 2026

He was very helpful and set an appointment with the service person to come out today but he called yesterday and came that afternoon the problem was taken care. The gentlemen was Dan Jones. He was very helpful and knew his what he was doing.

Date of experience: February 5, 2026
Senegal
1 review
0 helpful votes
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Fachkompetent
February 16, 2026

Alle Fragen wurden zur vollsten Zufriedenheit beantwortet

Date of experience: February 6, 2026
Missouri
1 review
0 helpful votes
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Appreciation
February 16, 2026

The mechanic was very polite and very helpful. Answered all my questions and was very knowledgeable about what he was saying. Not all mechanics know what they are talking about even though they are a mechanic. Thank you for all your advice and answers. You were a pleasure to talk with and I would definitely use this service again.
Again, thank you for all your help.

Date of experience: February 6, 2026
Georgia
3 reviews
38 helpful votes
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Dr Cornello easted my mind
February 16, 2026

Doctor cornello, answer to my questions succinctly, and in detail, and in such a way that I could understand what I was going through. He seems very patient and thorough. After he helped me, it eased my mind and freed me from fear of my surgery rehab.

Date of experience: February 6, 2026
TT
1 review
0 helpful votes
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By being persistent about the situation and needing a complete answer, I was able to have my issues fully addressed. Don't give up just because they have given you a generic answer initially.

Date of experience: February 6, 2026
Michigan
1 review
0 helpful votes
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Called for help to pair my phone with my vehicle. The young man was very patient and helpful. However, we could not get my phone to comply. 🙄

Date of experience: February 6, 2026
Illinois
1 review
0 helpful votes
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She was right!
February 16, 2026

My dog ate something he shouldn't have and she reassured me he would most likely be alright, and gave me a list of "red flags" to look for in case he wasn't. None of the red flags showed themselves and he was fine!

Date of experience: February 6, 2026
Florida
1 review
0 helpful votes
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Feedback for the technician
February 16, 2026

Technician was very knowledgeable. Provided information to help solve the problem, but do not know yet if it's going to be fixed.

Date of experience: February 6, 2026
Alabama
1 review
0 helpful votes
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I am impressed
February 16, 2026

I did not expect to get the quality of helpfulness and information when I started with this conversation. Matthew was great and walked me right through everything.

Date of experience: February 6, 2026
California
1 review
0 helpful votes
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Concerns over blood pressure
February 16, 2026

Dr explained very clearly what the numbers mean, when I should seek immediate care.
Asked about other conditions like breathing and if having difficulty. This was for my husband who is an Alzheimer's patient and his BP numbers had spiked.

Date of experience: February 6, 2026
Texas
1 review
0 helpful votes
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Very Reassured
February 16, 2026

My cat seemed to have a seizure, and I didn't know what to do. Dr Ivana reassured me for right now, told me what to look for and what to do next time, and encouraged me to see a veterinarian if it reoccurs. Dr Ivana was thorough and quick, and I would not hesitate to use her again.

Date of experience: February 6, 2026
Iowa
1 review
0 helpful votes
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Excellent service
February 16, 2026

The doctor was excellent and listening about my dogs issues and explaining what is probably going on. Letting me know I needed to get him to the vet immediately. I couldn't have asked for better help. Dr.Ivana was fantastic!

Date of experience: February 6, 2026