Just EatReviews 173

I have used Just Eat many times, ordering from the same restaurants and the service (from the restaurants) is usually great. However, when there is a problem Just Eat are slow to respond (if they respond at all) and the system is clearly lacking.

I tried a new restaurant, checked they delivered to our area, selected our meal, entered my card details, and THEN I was told the restaurant rejected the order - the reason given was that they didn't deliver to our area.

I was fuming (and hungry), it was a total waste of time and now I had to get my money back (they don't actually deduct funds from your account but this is not clear and I've been monitoring my bank statement for a week).

The online support chat was so slow it was painful. Emailing customer services is a waste of time, I'm still waiting for a response over a week later. I have now managed to close my account and I will not order from them again.

Disappointing, but this is not a reflection on the restaurants that I have ordered from before, I will simply order direct in the future.

Furious! Take my money but don't deliver-3 seperate times!

I ordered from them on 3 seperate occasions and each time they ring fenced my funds(or pass the buck to the banks) and then say they will deliver the food the NEXT day! Because the restaurent is closed! At this moment I have two orders not delivered and moneys taken.
I spoke with a person at just eat and they actually say it's my responsibility to check if the restaurent is still delivering! Well don't bloody offer the option of a delivery if you can't do it! But do take my money and ring fence it for 5 days. Absolute trash of a company. Just order direct and save the hastle ppl! Guess what they offered me and I thought ok it may be compensation for the rubbish service, vouchers (I thought well atleast.) but nooo not in compensation but rather in exchange for my ring fenced cash.
Absolutely fuming and I will place this review in as many places as possible

Ordered a pizza from them, stated it must be hot as Girlfriend wont eat luke warm pizza, we were planning a romantice evening in watching a dvd etc.
The pizza arrived over 40 mins late, and cold.
Just eat say its not their fault its the restaurants fault, restaurant refer you to just eat, and so it goes round in circles.
Evening ruined and £15 down the pan.
Just eat just pass the buck as they know you can do nothing.
There is no customer protection as they act as a referer to the restaurant, will never use them again.

I ordered food from Curry Corner, Hammersmith, paid by card and told it'll be delievered. Then got a call and was told the resturant was too busy to make my order but the money will be out back right away. It never was. I spoke to someone online who said wait 5 working days, I did, nothing. I spoke to another person on the phone who said wait 7 working days, I did, nothing. The last person said they don't do refunds and I would have to wait 30 WORKING DAYS! Crap site, I'll never use it again.

This retailer delivered three separate orders to someone fraudulently using my card details. This should not be possible as the delivery address should always be the same as the address to which the card is registered - this is a blatant failure on the part of the company, and cost me a total of £113. When I contacted them they showed very little interest or concern, and simply told me to take it up with my bank. They took no interest in the question of how such a security leak might have happened on their site, not the fact that it could happen to any customer if it's happened to one. I for one will never be using them again, not just because of the fraud they have facilitated but also because of their complete failure in terms of customer service, for me and the other customers who will likely be similarly outraged when they get ripped off too.

I used this site quite a few times until my last experience - i ordered on a cold, icy night from a restaurant that was showing as delivering to my address, which is on a main route. About an hour later, no food! I contact the restaurant who informed me that they had contact just-eat to inform them they were unable to order and had refunded my payment. Contacted just-eat to be told they were very sorry, and would organise my refund immediately. 2 weeks later, no refund, contacted them again and told refund would be processed immdeiately. This continued for several weeks until I gave up! Awful site!