On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Just Eat Reviews Summary
Just Eat has a rating of 1.1 stars from 173 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Just Eat most frequently mention customer service, cold food and delivery driver. Just Eat ranks 319th among Restaurants sites.
We monitor reviews for authenticity
Inept service when things go wrong. Useless when responding to my complaint regarding only a half a delivery being delivered and reimbursed less than the value of the items not delivered. Nothing for inconvenience. Shocking company.
I seem to be having the same experience as previous reviewers. I paid for an order more than an hour ago and it has just been left. The restaurant have not assigned a driver and they have not delivered. When I go back to the "Just Eat" website they have marked themselves as closed. Just Eat will not answer the phone and my money is now gone.
I will now close my account and stick to Deliveroo. It's disgusting that they are taking money and not ensuring that the food is delivered. DISGUSTING.
We ordered some burgers from a local pub total 51£. The driver couldn't find the address, got mad and on the app said lost contact for 25 min. After that the order status was delivered. We didn't receive the food, made complaint but just eat "investigation team" is insisting that we received the order and we are not entitled to a refund... worst experience ever... totally treated like a liar... how should I demonstrate that I didn't get the order...
Today a delivery driver picked up my McDonalds delivery. Then tried to deliver my food to me loose in the bottom of his bag swimming in coffee. I obviously refused the gross inedible mess. Just Eat refuse to refund. Avoid this thieving excuse for a business. Trading standards should shut them down!
Disgusting service food was NOT delivered.
After nearly a 2 hour wait the app notification said delivered despite No food arriving.
I ended up going to KFC and getting the food myself, KFC were apologetic and I got my food. But ended up payed £26 for what would cost £19 in KFC
Complained and was basically told I can't get a refund as I got my food.
Yes but only because I went and got it myself.
Ordered food, driver delivered to someone else.
No food and almost £12 out of pocket.
Restaurant not interested & Just Eat simply don't give a s##t Never order from again.
30 min delivery time turned into 2 hours. Meal arrived too late, refund refused when cancellation requested at 1.5 hour point, but put in a queue until it finally arrived. They then said couldn't refund as it had been delivered. Scumbags, don't waste your money
Will not be ordering via just eat again. Customer services is shocking and they refuse to help resolve my problem. Just take your money.
Just eat will take your money and then take 2 + hours to assign a driver. I phoned the restraunt they said the problems with just eat. I tried phoning just eat couldn't get through. I tried the chat and I was put in a que that wasn't going down. I sent a message on Facebook and no reply.
TERRIBLE COMPANY!
I ordered food and waited over 1 hour from a place only 15 min from where I live. There was no tracking and no updates. After 1 hour 30 min I called Just eat and they told me the food had been delivered, but it had not! I was starving hungry by then and everywhere was closed as it was 11:30pm. Do not use this company!
Waited 2 hours for food which I ended up picking up myself from the restaurant because the food had been ready, the Just Eat driver just hadn't bothered to show up!
Disgusting!
Avoid! Avoid! Avoid!
They refused to refund my delivery charges. I ordered a meal from Macdonald's and everything came soaked in Coke. They gave me money back for the food and not the delivery. I couldn't eat the food. I spent hours trying to get the refund and even longer trying to get a refund for the delivery. They didn't help at all. Took their time to reply to me. Kept repeating themselves to me. Explained the money was to give good customer services yet the service I received was absolutely horrific. They are a rip off making me pay for the delivery on an order that had to go straight in the bin.
WOULDNT RECOMMEND.
Bought a £30 gift voucher online for a friend to receive by email. They didn't receive it but the money was taken out if my account. Just Eat can't explain what has happened and will not refund me, even after numerous phone calls. Absolutely terrible terrible customer service. Will never use again.
Don't pay by card as you won't get your order! 3 hours later still no food and they are claiming it's delivered..
Ordered food which arrived late and cold. Whilst it was Just Eat that had taken payment they refused to give a refund. Instead they told me to read their terms and conditions which they claim gave them the right not to return my money. Customer service was rude and unhelpful. Cut out Just Eat and order from the restaurant direct.
Fantastic concept - HATE that I can see how much junk food I eat in a year (past orders) but that's just me being a pig. Only bad part is that they should take more accountability for rubbish restaurants and kick them off the site.
Abysmal is putting it nicely! Ordered two box meals and some extra's tottaling to £30 my meal and the extra's arrived but my partners meal didn't, so he didn't eat anything. After several phone calls and finally speaking to managers, all they could offer was measly refund for that one missing meal. And to top it off the manager Rebecca was extremely rude on the phone, saying we should of gone and get ourselves. Wished I would of now. Just eat is appalling at customer service. I know all about customer service and what exactly should of been done as I am a manager in a restaurant myself! If I would of done that as a manger I would of lost my job, and rightly so. How this lady is a 'manager' is beyond me. I have never been so disgusted at the way this has been handled So much inconvenience, for something that should be a relaxing experience of not having anything to worry about! Expect to lose a lot of custom from my local area!
Their customer service is appalling they promised me a refund on a lousy meal i had and then never paid out despite me complaining several times they hadnt made the refund do yourself a favour dont use them!
I love this website! They really solved the problem of speaking to people who hardly understand English!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account