Judaica Web StoreReviews 285

I wish I'd read these reviews first... I ordered two items on 30 January from Judaica WebStore as a Bar Mitzvah gift. The delivery was due in 2 weeks. At the end of February I realised they hadn't arrived. Phoned the store. The response was a lackadaisical 'oh yes, we have indeed not sent them and in fact they're out of stock'. No apology, no embarrassment, nothing. The only redeeming feature is that they did refund my payment. Wouldn't touch them again.

I finally received replacement earrings (Roman Glass + silver) after waiting from 9/27/2016 to 1/4/2017. The replacements are acceptable. Vendor had to have new earrings made. I am still out $27 for my return shipping expenses because the vendor refused to cover my expenses, although the quality issue was the vendor's issue. All during this 3 months of waiting, I had to constantly nag the vendor by email for updates. Not worth the aggravation.

I just read previous reviews and totally agree with them.
This store is the shame to all Jewish people.
The customer service is horrible. I ordered tallit for my son few months in advance. They lied about everything. They didn't have it in stock and lied that they going to get it any day. After a month they admitted that they don't have it and offered to buy different one with 20% discount. It took a long time to get the tallit, but they never returned the difference in money. They sent email to me with transaction # and the day, but it was a lie. At the end they said I own them the money! The worst part of dealing with this business, they are pretending to be very nice with you, but they are very dishonest!

I have ordered things red string bracelets from Judaica webstore for years and they usually fall apart fast but they were so pretty I kept ordering. Until the last one I ordered was the wrong size. I returned it exactly according to their instructions. It was sent by air and arrived in Israel in 3 days. A month later I asked them and they said they hadn't received it. I told them it went to Tel Aviv and my post office in the U.S. said that was where it went. Ben, who I was told to return it too, then said, oh, that is our sorting center, we should receive it shortly. Another month went by and they still stopped responding altogether. I advise anyone NOT to trust them. A lot of items are inferior and the ones that look good, are very expensive. If you ever return anything do not expect to get it back. They tell you what the actual value is and then they expect you to insure it and get your money back that way. The insurance is often more than it costs for the item, shipping back and forth, it isn't worth paying for. Don't trust them.

Although I was satisfied with the product that I ordered, I was very dissatisfied with customer service. I paid a significant amount of additional money to have the item delivered by a particular date that was important due to a family visit. I understood from the website that the item would arrive within 3-6 days, which it did not. When I contacted customer service, they said the number of days on the website indicated the number of days for the item to ship, not for it to arrive. The website did not specify whether the number of days was ship or arrival date, but based on my prior experience with online ordering, I expected it to be the arrival date. They were unapologetic and made no accommodation. I would not use this store again.

I TOTALLY WISH THAT I WOULD HAVE SEEN ALL THESE BAD REMARKS ON JUDAICAWEBSTORE. EVERYTHING THE PEOPLE HAVE WROTE ON THE SITE IS TRUE. I ORDERED SOME WINE WHICH I COULD HAVE BOUGHT ON LINE FOR ONLY $15.99 WHICH I PAID $24.99 AND ALSO PAID THE ANOTHER $1.55 EXTRA. I HAVE E-MAILED THEM SEVERAL TIME AND GOT NO ANSWER. I BELIEVE THEY SENT ME THE WRONG BOTTLE OF WINE. THEY ARE GOING TO REAP WHAT THEY HAVE SOWN. GOD KNOWS WHAT THEY ARE DOING AND THIS IS WRONG.

I ordered a Father's Day Gift on June 9th and even paid for the EMS (global/express 2-4 business days shipping) and it's Father's Day, June 19th and I have no gift for my dad. I haven't even received my shipping order email so I can tract the order. I should have read the reviews before I made the purchase. I had no idea, this was my first time using them. So disappointed! I have already sent an email to their customer service but haven't heard back from them yet. TERRIBLE! TERRIBLE! TERRIBLE! I'm never using them again!

Made a purchase online with Judaicawebstore valued at over $600! I Sent an email requesting confirmation of shipment and received a reply stating that they have too "call" me to confirm my order... what stupidity... they took the money yet they want to call me from isreal to the USA (9hr time difference) just to ask me if it was "me" who made the purchase... lol! No wonder the State of Isreal is in so much turmoil... lying and deceitfullness... all for the LOVE of the shekel! They will never learn. They can't learn! History is doomed to repeat itself for the Jew. So sad!