Judaica Web StoreReviews 285

I wish I saw the reviews first. Communication was poor, shipment was very slow and when the product arrived the quality was horrible. Very disappointed. I saved for a tallit and wanted something special I would enjoy and be able to pass down to my child. The quality of the tallit was junk and certainly not priced as junk! Was supposed to be 100% wool and was not. Had a silver metal thread running through, which was not in the description or image. The edging was a "surged" edge with white cotton thread. There are multiple long threads where the atarah is attached that are just hanging there untrimmed. It just looks awful. I tried to leave a review on the website about the quality however they are not posting it. When I look at their site it looks like they only post positive reviews. Makes it difficult to know the quality of the item you are considering if you can't read an honest review.

I ordered 2 pairs of sandals in early August. First, they didn't allow me to pick up my order, even though I was traveling to Israel at the end of the month, then they promised me free shipping for an exchange, which they reneged on, and it takes them over a week to respond to emails! When they show sizes on their website, they don't clarify that M/W is men's/womens, and not medium/wide. But the fact that they have been dishonest and not honored my request for free shipping after they promised to do so, and that this is now going on for over 2 months, is disgraceful. STAY AWAY!

There are only 5 star reviews on their website. There is no place to add a review! There are plenty of other places to purchase Judaica... Beware, be smart, DO
NOT BUY FROM THIS STORE!

I placed an order for two mezuzahs as wedding presents and got an email that my order was processed and I would receive confirmation it shipped within 7-10 days. After not hearing back in about three weeks I emailed customer service who asked I give them another week. After a couple weeks of not hearing back I followed up again. I was told my order could not be processed and instead I should pick another mezuzah (nothing was offered due to the inconvenience including an apology which would have been nice). I asked me for my money back and got my money back 10 days later.

I ordered a "Jerusalem United We Stand" T-shirt on June 6,2017 for my husband with the hopes that it would arrive by Father's Day and if not, then by July 4th. They charged my credit card immediately. After Father's Day, I contacted customer service on June 18,19 and June 21, each time asking if the item had been shipped and, if not, could shipping be expedited. I received conflicting responses as to when the product would be shipped. They said that I would receive an email with a tracking number link once the item is shipped. They did not respond to my request for expedite shipping. As of June 24, I have not received a tracking number. I will not place an order with this company again.

Here's a summary of my experience, and the accompanying response from the company:

My complaint, after getting my products very late:

This is unacceptable.
Your website did not make note of the 4-6 day processing time at any time during checkout, and your shipping policy isn't even written in standard English. (In English, "availability" is not used as "processing time").

A reasonable person looking at shipping times on a website follows logical standards, considering the shipping time, not adding an extra seven extra days so that the product can be shipped. If it takes you an extra 4-6 business days, you should amend the shipping time for that option to 6-10 business days.

Regardless of this, I inquired about the status of my order before it was shipped, specifically pointing out that the only reason I paid express shipping was because I assumed it would get here within a week, and also asking to refund the express shipping (and ship it normally).

I do not appreciate how you continued to send it via express shipping, wasting money.

Unfortunately, unless this is rectified, I do not think I will be purchasing from you again.

Response:
Shalom John,

Thank you for your comments. We try and make all relevant information available. Not everything can be mentioned in 1 screen.

I ordered 2 pendants from JudaicaWebStore- 1 with a silver chain and 1 with a silicone cord, which I paid extra for. Although the pendants are lovely, the weight is lighter than I had hoped for the price, and the silicone cord really cheapened the piece. I emailed the business and told them I was dissatisfied with the silicone cord, and asked if I could send it back to be replaced with the silver chain, which had been the same price. They told me I could put it in an envelope with $6.00 for return postage, and they would send me the silver chain. When I went to remove the pendant from the cord, the pendant opening was simply too small to go through the clasp, so I cut the cord, right at the clasp, and sent all the pieces back, with my $6.00. Well, I received an email telling me they would not replace it, as it was "broken". I explained that I simply could not take the pendant off without cutting it ( btw- the cord is a piece of...- and the clasp can be easilly put back on by a jeweler). I have been emailing them back and forth, and they keep saying I sent them a broken cord, regardless of how I explain why I needed to do this! It would cost them NOTHING to provide good customer service. I will NEVER do business with them again, and want to let everyone know that the customer service is awful. In this day and age, with so many choices, and so many companies providing great service, there is simply no reason to shop here.

I was a first time customer of judaica web store.
Placed an order for a book from the jewish museum collection.
The order was placed with 2 to 3 day express shipping.
The order arrived TWELVE (12) days later.
I requested a refund of the shipping charges since it took so long.
I was denied.
No way to treat a first time customer who would have been happy with a shipping refund.

I can now call myself a former customer of this business.
Will also be contact my credit card company.