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Judaica Web Store brings you all the leading Judaica and Israeli brands for low prices. AHAVA, Hazorfim, Yarden Wines, Israeli books, music, DVDs and many more.
Judaica Web Store Reviews Summary
The company's reputation is notably mixed, with customers praising the high quality and craftsmanship of certain products, particularly handmade items. Positive experiences often highlight efficient navigation of the website and timely deliveries. However, significant concerns arise regarding customer service, including delayed shipments, inadequate support for order issues, and challenges with returns. Many customers express frustration over misleading pricing and lack of responsiveness, leading to a sense of dissatisfaction with their overall purchasing experience. This feedback suggests a need for improved communication and customer support to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Beautiful gift items. Although I was nervous about receiving them on time, since I chose regular shipping, I got everything perfectly and also in time. One item was a gift for Pesach, and it was happily received and used at the seder.
Thanks!
Product was as advertised; delivery time was awful. Took way too long for my order to arrive...
Great service. 1st pair went missing in the mail and a 2nd pair was ordered that I received last week. I love them. The customer service was great with all my emails being attended to. I will definitely recommend and purchase from you again.
Well packaged, on time delivery, beautiful gift for a graduate. I was extremely happy with the ordering process, and of course thrilled with the arrival of the beautiful art work.
I have shopped at your store many times, the product always good, shipping on time every time, customer service friendly. I live in Australia and thought there may be delays. I will shop here again
I was a bit worried about customer service from other reviews but they got it to me very fast so i think i may of got lucky or they have improved their customer services significantly recently
A first-time buyer, I look forward to shopping at Judaica again. I received the exact information I needed - that I had bought a product from them and how they would get it to me.
Although it took a little longer by mail to reach me, the items bought were great. Also service from Shlomi was great. Willing to find out why the package didn't arrive within the promised time. Glad it arrived a little late but safe and sound.
The polo shirt arrived as I ordered.
One minor suggestion: The polo shirt collar should be bigger in size and width.
Best wishes!
Products are exquisite, i definitely plan on shopping here again. Customer service is the best ive experienced!
Very good, got a little worried over shipping time but it arrived within the 14 business days I believe.
I had a question and it was responded to. Excellent experience. Tallit, yamulka and bag are beautiful and great quality.
My husband ordered me a surprise gift for my birthday. Well, the gift finally arrived yesterday; weeks after ordering. The necklace is supposed to be Roman glass, surrounded by abstract gold plating. My husband has bought many pieces of jewelry made with Roman glass. What arrived yesterday was a piece of white opaque plastic. The showy side is covered with glitter. Roman glass, I think not.
I paid for a nice Star of David pendant. Paid extra for a 55cm chain. Paid (a lot!) extra for express shipping (2-4 days).
1. Notified order was shipped 4 days after order placed (Business days too, not calendar days).
2. Emailed to ask if someone could explain why I was paid for express delivery but it took them almost a week to get off their tuchases and get to the post office. No reply.
3. Pendant arrived FIVE days after shipping (ok, I won't quibble for a day)
4. Chain sent was 45cm, not 55cm that I'd paid extra for.
5. Tried calling them. No answer (but they updated their Facebook page - good to see they have their priorities straight!)
6. Still no response to emails.
This is, without a doubt, the worst company I've ever tried to deal with.
I placed my order with them a month ago, nothing has been shipped till the moment, i sent two E-mails for them to cancel my order and yet nothing has been done yet, i am contacting my credit card company tomorrow.
Service is really bad, very poor communication.
It's a scam
Thank You for good cooperation! Received everything! Good comunication! Good prices!
SIA AMNIS, LATVIA
STAY AWAY, wish I saw these reviews first. I am experiencing every problem listed. Customer service does not respond until my bank got involved. Even then they did NOT answer the questions. We paid $50 + extra to receive the goods in time for the holidays. Guess what holiday is over still no product. When they say 7-14 business days they mean 14 BUSINESS DAYS & dont forget to add 4 business days for them to pack & ship =18 business days! If you want to return YOUR responsible to pay an additional shipping back to them plus the original shipping. I can go on but you get the picture.
Large selection of the newest coolest items Israel artists are making, items came exactly as described and considered the fact they ship from Jerusalem they arrived faster then I was expecting
I ordered a name necklace for my daughter last month and she is very happy. I missed the link to the gift options in the shopping cart when ordering but Customer service answered on the first ring and helped me with gift message, remove the invoice and give the package a nice gift wrapping.
Excellent products and service, speedy delivery and product was well packaged. Will definitely buy from them again for all my special occasions
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members