Judaica Web StoreReviews 285

I ordered another custom ring 2 weeks after receiving my first ring. Again, the quality of the fabrication and design couldn't have been better. Shipping was quick. Great company!

I ordered two items and paid for 2-4 business day delivery in time for a special event. Delivery finally was made 3 weeks later. Repeated attempts to contact customer service were unsuccessful in addressing the delay or getting refund of expedited charges. A letter to their New York address was returned as undeliverable. Opened multiple trouble tickets as the only way to get through, but there was not way to follow up on these. Also found no way to leave a review on the site which is perhaps the reason all reviews are glowingly positive. Do not expect to get anything in a hurry.

I placed an order with them, and they did not respond to inquiries about where the order was. It took them 2 weeks just to ship. They provided tracking info that showed the item hadn't shipped even through they claimed it had. You get automated replies to emails saying you will get a response within 24 hours, but that's a lie. They processed the credit card the day I placed the order, but nearly a month later, no merchandise. Filed dispute with AmEx. Stay away from them, they seem to have no idea what they're doing.

Purchased an item late April for my wedding in early June. After 2 weeks of no shipping notice I contacted the company in regards to my purchase. They told me they would look into it and get back to me, then nearly a week later I was contacted on a Friday and told it would be shipped out on Monday. Fearing my purchase wouldn't arrive on time, I asked to cancel the order. Come Monday, after telling them to cancel my order, I received an email telling me the item was shipped. Now the item shows up after my wedding, while I'm on my honeymoon, and I have to send the item back. I was told that once the item was received on their end I would receive and refund for the purchase, and I would be reimbursed for the shipping costs ( since the item was shipped after I told them to cancel the order). I supplied them with a copy of the shipping costs, and an email address for my paypal account ( I was told they could only reimburse the shipping cost through paypal). Well, after several attempts to contact the company, sometimes they will respond after 2-3 days, sometimes there is no response at all (until I send multiple emails). Each response I get is filled with lies and all they are doing is giving me the runaround, instead of giving me the reimbursement they agreed to. Its now October and this issue has yet to be resolved.

I would not recommend this company to anyone to do business. If you see Judaica Web Store in your searches, RUN AS QUICKLY AS YOU CAN. They are very unprofessional, and the entire experience is painstakingly overdrawn. Maybe one of these years I will get my money back from them, but I'm not holding my breath.

I ordered about $300 worth of merchandise from Judaicawebstore.com a MONTH ago (on 8/14/18) and I still don't even know where my package is!

I've used many online retailers from Israel over the years, but this is my first experience with this business and my worst experience ever! They didn't even provide a valid tracking number!

I am so disheartened that after a month, they still haven't even provided me with a status, location or anticipated arrival date of my merchandise (pictured.). Absolutely TERRIBLE experience!