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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,949
quality
24,279
This company responds to reviews on average within 3 days

Instant Feedback

75,261 reviews

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1 review
0 helpful votes
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Great experience
April 30, 2026
Updated review

Battery shipped quickly and arrived quickly. Would recommend

Date of experience: April 20, 2026

Quick and easy to place order
April 19, 2026
Previous review

Quick and easy to place order

Date of experience: April 9, 2026
Pennsylvania
1 review
0 helpful votes
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Arthur
April 30, 2026
Updated review

I wanted a classic style white Bell helmet. They had one in my size for what seems like a good price. I received it within a few days of my order

Date of experience: April 20, 2026

Was hoping for a little more variety in my size, but...
April 19, 2026
Previous review

Was hoping for a little more variety in my size, but this is actually the one I pictured in my mind's eye

Date of experience: April 9, 2026
North Dakota
1 review
0 helpful votes
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Packaging and shipping need improvement.
April 30, 2026
Updated review

Placed my order with J&P on April 6. Received most of the order in a few days via Fed X. One item, a fuel strainer was packaged in a box that also contained a cycle battery and a few other parts. The fuel strainer is a somewhat fragile item and because it was poorly packaged it was smashed by the other items in the box. I contacted J&P customer service regarding this problem. I received a reply from Tamika C. I was instructed to send a picture of the damaged part which I did. I requested a replacement for the damaged fuel strainer. At this point I'm waiting for a reply. One other item in my order, 6 volt battery cover didn't arrive with the other parts from Fed X. It was shipped via USPS. It was ordered at the same time as the other parts April 6 and just arrived today April 20. I tracked the shipping of this part and couldn't believe what I was seeing. If I'm reading the tracking correctly this part traveled from New Jersey to Philadelphia, PA back to New Jersey to Sacramento, California to Olathe, Kansas to Fargo, North Dakota and then finally to my residence in North Dakota. A rough estimate of travel for this one part would be about 14 days and 5000 miles.That is ridiculous! I can't really pin this totally on J&P but J&P's suppliers are not doing J&P's customers any favors by using USPS for delivery. They are notoriously inefficient. And in order to prevent shipping damage J&P's suppliers need to be conscience of fragile items when filling a multiple part package.

Date of experience: April 20, 2026
Kimberly E. — J&P Cycles Rep
3 hours ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!


Pretty good
April 16, 2026
Previous review

Pretty good. Grouping of parts is pretty scattered but I suppose that's a shopping tactic used by most sellers to get the customer to look at more items.

Date of experience: April 6, 2026
Texas
1 review
0 helpful votes
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Tires
April 30, 2026

It was quick and easy to shop and purchase my tires. The rear tire I received with in 3 days the front one got lost or was shipped the opposite direction. It left KY. Went to IL. Back to KY. To OR. Where it stayed for a couple of days. That's when I contacted Customer Support. They helped me out by assuring me the issue will be resolved.

Date of experience: April 6, 2026
1 review
0 helpful votes
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Motorcycle boots
April 30, 2026
Updated review

Had what I was shopping for and the price was very affordable.

Date of experience: April 20, 2026

Very easy and had what I needed
April 15, 2026
Previous review

Very easy and had what I needed.

Date of experience: April 5, 2026
Washington
1 review
0 helpful votes
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Sized small
April 30, 2026
Updated review

I ordered one size larger but the rain pants are small and I will have trouble putting them on over my leathers especially while wearing boots... my trip is too close for replacement so I will make due but I suggest two sizes larger.

Date of experience: April 20, 2026

Super easy!
December 16, 2025
Previous review

Super easy!

Date of experience: December 6, 2025
Texas
1 review
0 helpful votes
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Paid for new received open box
April 30, 2026

As I stated in my review I paid for new and received an open box with all the protective plastic removed and badly stuck back onto the windshield. The box was open and re-taped. Since the windshield was so difficult to find I decided to keep the open box one received but I am very hesitant to ever to business with J&P Cycles again.

Date of experience: April 14, 2026
1 review
0 helpful votes
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Very good fit, quality products
April 30, 2026

Fast shipping, great communication, excellent value

Date of experience: April 20, 2026
Michigan
1 review
0 helpful votes
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Great product!
April 30, 2026

Have had great experiences with the products i have purchased, both new and old.

Date of experience: April 20, 2026
1 review
0 helpful votes
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...
April 30, 2026
Updated review

...

Date of experience: April 20, 2026

All Went well..
April 16, 2026
Previous review

All Went well..

Date of experience: April 5, 2026
Virginia
1 review
0 helpful votes
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Great selection
April 30, 2026

I was able to find exactly what I was looking for on the website and received the items in just a few days.

Date of experience: April 8, 2026
Tennessee
1 review
0 helpful votes
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2006 Dyna Fuel pump assembly
April 30, 2026

As described and worked perfectly!
They were very prompt and courteous in all correspondence.
Would recommend this business,
Safe riding to all!

Date of experience: April 19, 2026
1 review
0 helpful votes
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After market parts
April 30, 2026

I have been buying various motorcycle parts from this company since the early 2000's and pleased with their affordability and quality.

Date of experience: April 19, 2026
1 review
0 helpful votes
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Cardo Spirit HD
April 30, 2026

Ordered and received within a couple days. Everything was good!

Date of experience: April 9, 2026
Canada
1 review
0 helpful votes
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Product not in stalk ordered and was delivered next day

Date of experience: April 19, 2026
North Carolina
1 review
0 helpful votes
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Rvw
April 29, 2026

Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.

Date of experience: April 19, 2026
California
1 review
0 helpful votes
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Your web page sucks to navigate
April 29, 2026

When you put in your motorcycle to shop items that specifically fit your bike it gives you pages and pages of bull$#*! that doesn't fit what a waste of time

Date of experience: April 19, 2026
Kimberly E. — J&P Cycles Rep
1 day ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

1 review
0 helpful votes
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My purchase was quick and painless
April 29, 2026
Updated review

I quickly found what I was looking for at the quality and price I wanted to pay

Date of experience: April 19, 2026

Order process is a pleasure to work with
September 26, 2025
Previous review

Order process is a pleasure to work with

Date of experience: September 15, 2025
2 reviews
0 helpful votes
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Spark plug wires for M8
April 29, 2026

Easy to order and took only a few days for my order to arrive at my door. Always great customer service.

Date of experience: April 19, 2026
New Jersey
1 review
0 helpful votes
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The best parts place
April 29, 2026

Jp cycles is my go to place for all my accessories

Date of experience: April 19, 2026