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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Always happy with J&P Cycles! Took a little longer to arrive this time than previous orders, and the flat large cardboard envelope that it arrived in had been bent somewhat during shipping, which got me nervous when I first saw it but all was good, it seems to have suffered no mutilation so I was pleased. I still have my starter motor job to do to see if this gasket is going to work out well and not leak but I have complete confidence that it will be fine...
Their prices were good and they sell quality products on their site. The shipping and communication from order to delivery and even follow up were great!
Easy to order easy to order. Fast shipping. Good price
Website laid out very well. Easy to browse what I'm looking for.
My first order from this supplier. Great selection, great pricing and shipping
Products I needed were available. Great shipping speed. Etc...
You continue to offer discounts for subscribing to text and email only to learn it is only good for first timers... why don't you say so before going through all the BS
Super easy to to shop and find what I need and very fast service is
I received wrong part, probably because I read part advertisement wrong.
Just re ordered new part.
Product I received was a lot better looking than I thought. Good job manufacturer and of course J&P delivery was quick. Keep up the good work.
I love J&P Cycles... Best experience on the planet
Will come back after I install them and take it out for a test ride
Ordering was easy. I even had the military discount applied. The product arrived as scheduled.
Had to wait a little bit to get a new shock for my springer. Out of stock. They let me know as soon as it was in. I got it the same week fits perfectly.
I needed a battery and tire for my bike ordered both late Sunday night. The tire was here Wednesday on my door and the battery was here Friday. Was extremely pleased and happy with the products I received.
I have been a semi-regular customer of J&P Cycles since 2004. This is my first bad experience. The packing, especially for an international delivery, was disgustingly poor! It's a miracle the products weren't damaged.
It was a sad day When J&P ceased belonging to the Parhams and became part of a conglomerate. This may be my last purchase.
We apologize your experience was less than stellar. Zac Parham is still a part of our executive leadership and over seeing things. We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customer's shopping experience. And are committed to providing our riders with the best customer service.
Package was damaged and opened the item had a litter scratch on it as well
The store in Pigeon Forge was fantastic! The Assistant Manager gave us extremely great and personal service. Wife wanted a RED helmet which had to be ordered from the warehouse. It too 1-1/2 weeks to get the helmet delivered to our home and we thought that was a little long. After all we only lived about 1-1/2 hours from your store. But we are very happy with the service we received in the store and my wife is very happy with her new helmet. Thank you.
Fast shipping. Product was as expected. Great experience
You had the part i needed, yahoo spring washer for passenger pedal board to keep it up
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customer's shopping experience. And are committed to providing our riders with the best customer service.