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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,905
quality
23,936
This company responds to reviews on average within 4 days

Instant Feedback

74,222 reviews

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Canada
1 review
0 helpful votes
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Great!
February 13, 2024

AAA+++ J&P had what I was looking for. I was looking for carburetor gasket kits (4) for a V45 Magna. J&P was the only place with good quality gaskets.

Date of experience: February 13, 2024
Georgia
1 review
0 helpful votes
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Quick and in a hurry
February 13, 2024

Most parts I get take forever to get, yours came in no time

Date of experience: February 13, 2024
Iowa
1 review
0 helpful votes
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Mirrors
February 13, 2024

Zero issues, all items were received correctly and had zero issues returning initial order

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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Rollin
February 13, 2024

Good time on time keep me going all the time nice people

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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It was a very easy simple straightforward process.

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Burly Bag
February 13, 2024

The product showed up promptly as promised. I would have appreciated a better description so I could have ordered this sooner.

Date of experience: February 13, 2024
Florida
2 reviews
0 helpful votes
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06 Honda Metropolitan parts
February 13, 2024

Items as described. Good pricing and arrived earlier than expected and in great condition.

Date of experience: February 13, 2024
Alabama
1 review
0 helpful votes
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Got a couple shirts
February 13, 2024

The XL fits a little smaller than most XL shirts and the XXL fit perfect but a little short. Shirts shrink alot in wash and are stiffer material. Great design and love J&P cycles for parts.

Date of experience: February 13, 2024
Canada
1 review
0 helpful votes
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She said she couldnt do anything for me when my order got stuck at the border for 2 weeks-

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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"Exact Fit" didn't fit
February 15, 2024

Half of the parts I ordered didn't fit my bike… put in the info requested. Picked Exact fit parts and half of them didn't fit. Also it would have been helpful to know what is included in a products box so I wouldn't have ordered extra gaskets.

Date of experience: February 13, 2024
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Illinois
1 review
0 helpful votes
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Catalog deception
February 13, 2024

I ordered a bottom window tail light lens, received a top window tail light lens, can not not use.

Date of experience: February 13, 2024
Pennsylvania
1 review
0 helpful votes
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Terrific
February 13, 2024

It was very good and fast. You have the best part prices and availability of product.

Date of experience: February 13, 2024
Texas
1 review
0 helpful votes
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Contacted customer service. Answered some questions in writing and supplied picture of battery. CS issued a store credit and I ordered a comparable AGM battery but one that I added the acid rather than factory charged. This ensured freshness and solved the problem.

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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Bull $#*! hidden shipping
February 15, 2024

I thought I ordered for overnight didn't know it was in the small print when you got it then shi overnight maybe you should learn how to drop ship but thank you part was rt part but already had machine shop make it because of shipping

Date of experience: February 13, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected], give us a call at 800-318-4823, or utilize our live [email protected] and reference this review. Please include further details regarding your shopping experience/issue

Arizona
1 review
0 helpful votes
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New version of my favorite gloves
February 13, 2024

These gloves were on back order for some time, so when I saw they were available again I placed my order. Prompt and fast shipping

Date of experience: February 13, 2024
Australia
1 review
0 helpful votes
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My shovel head order
February 13, 2024

Great service acceptable delivery time considering international address

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Amazing site
February 13, 2024

Very easy to navigate and find exactly the parts you need

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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Great people
February 13, 2024

People at the counter where great. Took their time with me showed me other products that I my have like better. Order where right.

Date of experience: February 13, 2024
New Jersey
2 reviews
0 helpful votes
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Satisfied
February 15, 2024

I got it,I am very satisfied customer that would definitely use your services again in the future

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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Chrome Werks 2+2
February 13, 2024

No problem, wiring doesn't go inside the handlebars without modification.

Date of experience: February 13, 2024