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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,604
This company responds to reviews on average within 5 days

Instant Feedback

73,234 reviews

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Texas
1 review
0 helpful votes
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Ez monyun
March 1, 2024

Easy to find what you need and shipping is quick 10/10 we <3 J&P cycles.

Date of experience: February 29, 2024
Arizona
2 reviews
0 helpful votes
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Front Tire and Inner Tube
March 11, 2024

Received tire before inner tube which was delayed. Returned inner tube.

Date of experience: February 29, 2024
California
2 reviews
0 helpful votes
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Great
March 1, 2024

Excellent work, my order came in 2 shipments I had to contact customer service to make sure the second order was coming but it was on its way.

Date of experience: February 29, 2024
Kansas
1 review
0 helpful votes
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Great parts I ordered 👍 😀
February 29, 2024

Have everything I needed great web site.can't wait to work on my bike... thanks again

Date of experience: February 29, 2024
Indiana
1 review
0 helpful votes
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Tube sizes
February 29, 2024
Updated review

I just wish there was a better way to figure out the tube size for motorcycles. I looked for about a day and a half before I ordered the ones I got.

Date of experience: February 29, 2024

It was easythe information given helped a lot
February 19, 2024
Previous review

It was easythe information given helped a lot.

Date of experience: February 19, 2024
Kansas
1 review
0 helpful votes
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Web order.
February 29, 2024

Was a web order. Part got delivered safe and sound. No problems noted. Part was what I ordered. Can't go wrong with J&P.

Date of experience: February 29, 2024
New Zealand
1 review
0 helpful votes
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Amazing as always
February 29, 2024

Such brilliant service from the team at JP as always, love the open box discounts and the product is always complete and as perfect as you would expect.

Date of experience: February 29, 2024
Ohio
1 review
0 helpful votes
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Affordable
February 29, 2024

Parts came as described in new condition.I don't know what else you want me to say.

Date of experience: February 29, 2024
Arkansas
2 reviews
0 helpful votes
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Always a great product
February 29, 2024

Order came in fast and in great package...product fit perfectly

Date of experience: February 29, 2024
Colorado
3 reviews
0 helpful votes
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Parts I need at the price I want
February 29, 2024
Updated review

Found what I needed and for a good price. Parts for older bikes are getting harder to find. Thanks!

Date of experience: February 29, 2024

What i needed at a great price
October 19, 2023
Previous review

What i needed at a great price

Date of experience: October 18, 2023
Ohio
1 review
0 helpful votes
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It was fine.
February 29, 2024

N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Date of experience: February 29, 2024
Finland
1 review
0 helpful votes
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CompCams lifters for Harley M8
February 29, 2024

I ordered 4 lifters DS1007 and one of them was too big in diameter, so it could not be installed. The product code was the same in all packages so the mistake was at CompCams. Had to order a new one, which is the right size finally. Unnecessary time, cost and effort spent to get it right.

Date of experience: February 29, 2024
Pennsylvania
1 review
0 helpful votes
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Parts were good on time like it
February 29, 2024

Know what your buying all will b good! Very satisfied with product

Date of experience: February 29, 2024
Florida
1 review
0 helpful votes
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A satisfied customer
February 29, 2024

I was pleased with the product, customer service and timeliness.

Date of experience: February 29, 2024
Alabama
1 review
0 helpful votes
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Good company
February 29, 2024

The package came damaged with no part inside. Customer service quickly shipped a replacement

Date of experience: February 29, 2024
Florida
3 reviews
0 helpful votes
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Always better talking to a human
February 29, 2024

Loved Agent Bonnie- Dislike ChatBot
Additionally, I needed to order gasket because the 1 I received in my top end kit was incorrect. ( bolt holes larger to accommodate multiple applications produced an oil leak after assembly). I needed Bonnie because I Still have a Print Catalog and item #'s are completely different from the online #'s for the same item. She was able to verify the item I needed.

Date of experience: February 29, 2024
Georgia
1 review
0 helpful votes
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Saddleman BR4100 travel bag
February 29, 2024

Keese in customer service is great! I can't rate the bag yet as I just received it. Heading for Daytona Bike Week next Tuesday.

Date of experience: February 29, 2024
Montana
1 review
0 helpful votes
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Exactly what I needed
February 29, 2024

Brake parts I needed for a project bike. Initially I ordered the wrong length, super easy return and order of the correct length. Everything is now installed and working flawlessly.

Date of experience: February 28, 2024
Canada
1 review
0 helpful votes
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Decent experience
March 10, 2024
Updated review

I looked all over the website to see if prices were listed in American or Canadian dollars, I assumed American. At the VERY LAST PAGE IN FINE PRINT it finally confirms that the prices are American. Summit racing and other sites will list prices converted to local currency.

Tracking on my package was largely worthless. Package moved 3 times in 2 weeks with the first two being customs in the same location and the last update simply stating 'a facility' in Canada

Date of experience: February 28, 2024

I looked all over the website to see if prices were...
February 15, 2024
Previous review

I looked all over the website to see if prices were listed in American or Canadian dollars, I assumed American. At the VERY LAST PAGE IN FINE PRINT it finally informs that the prices are American.

Date of experience: February 13, 2024
Washington
1 review
0 helpful votes
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1250 big bore kit
February 29, 2024
Updated review

Your people are very knowledgeable and helpful with pretty much all questions.
Every thing ordered has been on time and un damaged

Date of experience: February 28, 2024

Everything is on time and un broken
February 24, 2024
Previous review

Everything is on time and un broken

Date of experience: February 24, 2024

Great store good people to work with
February 19, 2024
Previous review

Great store good people to work with

Date of experience: February 18, 2024