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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,873
quality
23,561
This company responds to reviews on average within 5 days

Instant Feedback

73,132 reviews

We monitor reviews for authenticity

New Mexico
1 review
0 helpful votes
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Fittment Issues
April 3, 2024

The staff is great and friendly but make sure you check for proper fitment yourself. Last two purchases they assured me items they ordered for me would fit. Had to return both items as they were incorrect. Always been a great store otherwise.

Date of experience: March 24, 2024
Kimberly E. — J&P Cycles Rep
over a year old

Thank you for taking the time to provide feedback regarding our services.

Illinois
1 review
0 helpful votes
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Great service!
April 3, 2024

You guys almost always have the parts I'm looking for. I do wish you would carry more Shovelhead parts, especially exhaust and seat options. Delivery times are great and customer Service is always helpful.

Date of experience: March 24, 2024
South Carolina
1 review
0 helpful votes
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Totally satisfied
April 3, 2024

I have no issues which is a good thing. I will be back. In fact, I have been back many times in the past few days.

Date of experience: March 24, 2024
Texas
1 review
0 helpful votes
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They had a hard tire to find tire for my cafe racer. And it was delivered promptly.

Date of experience: March 24, 2024
Indiana
1 review
0 helpful votes
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Good
April 3, 2024

Good great good good great awesome fine good great

Date of experience: March 24, 2024
New Mexico
1 review
0 helpful votes
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Good service
April 3, 2024

Helpful and knowledgeable, I like jp cycles, thank you

Date of experience: March 24, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Massachusetts
1 review
0 helpful votes
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Cobra RPT slipons
April 3, 2024

Quick delivery and the slipons are everything I was hoping for! Great sound(loud but not neighbor hating level) and easy install!

Date of experience: March 24, 2024
Tennessee
1 review
0 helpful votes
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Got what I ordered.
April 3, 2024

Fuel line was as described. And it came within a few days. I'm happy with it. It'll be a few years before I can attest to the quality. But looked good.

Date of experience: March 23, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Florida
1 review
0 helpful votes
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Awesome service!
April 3, 2024

Ordered a set of tires and they were shipped quickly. Thank you J&P Cycles

Date of experience: March 23, 2024
California
2 reviews
0 helpful votes
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No Excuse
April 3, 2024
Updated review

You have my year, make, and model, there is no excuse in the world why I'm sold a mirror that does not fit my bike!

Date of experience: March 23, 2024
Kimberly E. — J&P Cycles Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. Please always check the fitment tab (as the mirror ordered was a universal fit not a direct fit). We do apologize and offer a 90 day return policy.
Fitment Notes & Exceptions
This is a universal fit part; it may or may not fit without modification.


It took a while to figure out checkout, but Bezos doesn't...
March 22, 2024
Previous review

It took a while to figure out checkout, but Bezos doesn't own your company so I forgive you 😌

Date of experience: March 12, 2024
Georgia
1 review
0 helpful votes
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Went looking for a quality tire for my cruiser and found what I needed. And the delivery time was quick.

Date of experience: March 23, 2024
Nevada
1 review
0 helpful votes
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Received all I ordered in good condition
April 3, 2024
Updated review

I purchased 2 levers and was a little bit confused that in the first package only the brake lever was found, but a couple of days later a second package arrived with the clutch lever.
Sadly I realized in the product description of the manufacturer that I may need a small screw called brake piston pusher or something similar. This was not mentioned in your product description if I recall well. I purchased this part directly at the manufacturers online shop an got it also fast delivered.

Date of experience: March 23, 2024

Found what I was looking for
March 23, 2024
Previous review

Found what I was looking for

Date of experience: March 12, 2024
Utah
2 reviews
0 helpful votes
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I had my order so fast
April 3, 2024

I ordered a seat I've been wanting for a long time and was stoked to see it ship so quickly without any extra fees

Date of experience: March 23, 2024
Delaware
1 review
0 helpful votes
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Surprised but satisfied
April 3, 2024

Was able to find what I wanted with no problem but when i received it it wasn't anything suggesting that it was from j&p cycles but now i understand l,it's because of your new partnership

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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J&P
April 3, 2024

Wow! How to begin;; Geneva! That woman really needs a Pay raise! In almost 40 years of Bikes I have NEVER ordered Anything & received it the NEXT DAY. I know UPS gets credit also BUT it started with her. She is an Asset to your company;; professional on the phone, answered ALL my questions: pleasant to speak to! I have 24 employees & 7 women up front. Proud of them all BUT GENEVA;; always room for one more in the Office! Lol Thanks guys;; I WILL be coming back for more!

Date of experience: March 23, 2024
Nebraska
1 review
0 helpful votes
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Missing gasket
April 3, 2024

Oil filter didn't have a gasket. Completely unusable.

Date of experience: March 23, 2024
Florida
1 review
0 helpful votes
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1999 Dyna
April 3, 2024

Easy to search and order. All items arrived quick.

Date of experience: March 23, 2024
Washington
1 review
0 helpful votes
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I've been ordering parts from J&P for many years now, spent a good deal of $ back in 2001-02 while rebuilding my Shovelhead. Most times when I need a part for the Shovel any place in town has to order it, so it just makes plain sense to order it myself.

Date of experience: March 23, 2024
New Jersey
1 review
0 helpful votes
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Great
April 2, 2024

Great service, fast shipping and amazing customer support

Date of experience: March 23, 2024
AE
1 review
0 helpful votes
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Fast delivery & good quality
April 2, 2024

Good & excellent quality, but i prefer if you have options for international shipping for exhaust system

Date of experience: March 23, 2024