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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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Parts come on or before delivery date, good customer care
Had a question about the product I wanted to purchase so I went to the online chat help. They answered my question and when I received the product it was exactly what I wanted.
Good price. Quick shipping. Easy install but lacing was a little tricky. Grips feel better and not sticky now
The gauges I purchased had a defect, J&P cycles did get me to right place for a replacement. New gauges were enroute within 24 hours.
Got a great product. Fast shipping great communication with staff all around good transaction
I always love the app and how easy it is to find what you need and always have what I want and need
Very easy to find the parts that will fit my bike,
Didn't get military discount
It's ok I enjoy the delivery
Sometimes little hard to find parts. Manufacturer needs to supply a little more info on their products.
Was working with somebody in technical support by the name of Carl quit communicating with me and took this upon myself to move on and work with somebody else. Trying to get the proper wheel ordered for my bike that was not ordered right the first time in September when I was in Daytona. Told them I had a 78 fxe with a wide glide front end and needed a wheel for that with a f l w g to 80 83 and evidently the order was ordered by the year of the bike not what I was looking for. Just opened this up a week ago to get things started putting my bike back together due to being in the hospital and having knee replacement surgery done now I'm trying to get this straightened out in the gentleman kit quit responding to me, and I got help from Hector. Hopefully this will work out where I can return this even after it's my 90 day period due to the order being placed wrong by the gentleman in Daytona where I ordered it directly and spoke with him.
Had to call a couple times and get some help with customer service other than that happy with what I have found.
Have no problem with shopping but the shipping from FedEx or USPS what a pain in the ass.
Been shopping with this company for years and they have been my # 1 go to for motorcycle parts and accessories.
Excellent customer service in the chat room.
Thank you!
Nothing to report other than fast service and product in good condition!
My order shipped in 2 separate shipments. The second shipment ( spark plugs) arrived via USPS in an envelope. The boxes for the items were crushed. I was worried the items may be damaged. I would urge UPS next time in a box!
The tail light looks great after some alterations. The LED headlight was used and the low beam failed to work. However, the return process was quick and easy.
Great help while using the chat board. The assistant was quickly able to explain and find the right clutch cable and brake line for my 14in apehanger handlebars.
Chrome job wasn't anything to write home to mom about. Beware garder- wescott are selling you their rejects j & p.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members